Hi ​@AngelinaKristensen — welcome to Figma Forum, and I’m glad we connected here! Sorry to hear you’re having trouble accessing your account. Here are a few suggestions to help get this sorted as quickly as possible.

In many cases, when a school email is deactivated, email forwarding may be set up — if that’s the case for you, the easiest way back into your Figma account is to reset your password. Once logged in, you can update your email address in your account settings. For step-by-step instructions, please check out: Manage email address or password.

If that doesn’t solve the problem, you can ask our Product Support team to update the email address on your behalf. To move forward with that, please submit a ticket through this secure form and include:

• the school email address linked to your student account
• the new email address you want to use (please confirm it’s not already tied to another Figma account)
• the names of your student team

After you submit your request, a team member will review it carefully and reach out if they need any more info to proceed.

Hope this helps! Feel free to ask if you have any other questions or concerns — I’m more than happy to take another look.

Hello, I am facing the same issue. I was on a student plan but i graduated so they deactivated my email. I need to retrieve those files as those files were really important. Is it possible to do that? I have lost all my academic work. I did backup by adding my personal email to those projects but still can't see them. The university email ID is >redacted by forum admin/moderator to remove PII] and my personal email is gredacted by forum admin/moderator to remove PII]

Hey ​@sanghita! I understand your urgency I’ve just left a response on your original post: 

 
Please take a look when you have a moment, thank you!