I’ve lost access to my education account which holds all of my previous files. I thought I had linked everything to the account I’m currently on but it seems that no matter what I do, I cannot regain access to it nor the files.
Solved
No account access after linked school email was deactivated
Best answer by Tom Reem
Hi
In many cases, when a school email is deactivated, email forwarding may be set up — if that’s the case for you, the easiest way back into your Figma account is to reset your password. Once logged in, you can update your email address in your account settings. For step-by-step instructions, please check out: Manage email address or password.
If that doesn’t solve the problem, you can ask our Product Support team to update the email address on your behalf. To move forward with that, please submit a ticket through this secure form and include:
- the school email address linked to your student account
- the new email address you want to use (please confirm it’s not already tied to another Figma account)
- the names of your student team
After you submit your request, a team member will review it carefully and reach out if they need any more info to proceed.
Hope this helps! Feel free to ask if you have any other questions or concerns — I’m more than happy to take another look.
Hi
In many cases, when a school email is deactivated, email forwarding may be set up — if that’s the case for you, the easiest way back into your Figma account is to reset your password. Once logged in, you can update your email address in your account settings. For step-by-step instructions, please check out: Manage email address or password.
If that doesn’t solve the problem, you can ask our Product Support team to update the email address on your behalf. To move forward with that, please submit a ticket through this secure form and include:
- the school email address linked to your student account
- the new email address you want to use (please confirm it’s not already tied to another Figma account)
- the names of your student team
After you submit your request, a team member will review it carefully and reach out if they need any more info to proceed.
Hope this helps! Feel free to ask if you have any other questions or concerns — I’m more than happy to take another look.
Hello, I am facing the same issue. I was on a student plan but i graduated so they deactivated my email. I need to retrieve those files as those files were really important. Is it possible to do that? I have lost all my academic work. I did backup by adding my personal email to those projects but still can't see them. The university email ID is [redacted by forum admin/moderator to remove PII] and my personal email is [redacted by forum admin/moderator to remove PII]
Hey
Please take a look when you have a moment, thank you!
Hello, I’m facing the same issue, I was on a student plan but when I left the school they deactivated my email. I need to retrieve those files as those files were really important. I need them for future use and learning.
Hey
Also, do you know if your school set up email forwarding before deactivating your account? That can sometimes help with receiving our messages. If you don’t see anything or you’re still blocked, let me know and I’ll make sure this gets another look. 💯
They didn’t reach out to me, before deactivating. And I checked my spam and inbox, still haven’t received anything. I only got this message - “Dear EoDM,
Your account has been succesfully activated. We hope to see you soon on the forum.”.
Ah, thanks for clarifying,
Ok thank you so much for your help, will be on the lookout.
Hi Angelina,
Since your school email was deactivated, you’ll likely need the school’s IT/admin to reactivate it or transfer your files. Also, contact the platform’s support with proof of ownership—they may help move your data to a new account.
Hey
If anything else pops up, don’t hesitate to drop a note here — we’ll be glad to help keep things moving.
Hello
Could you also help me on this issue, pleasee
Hello, I hope you're doing well today. I have a problem with my figma student account. It's blocked. Even the files in the drafts are not editable. But there are so many important files that I need. Can someone please help me unlock my account? My account is linked to this address: [redacted by
Apologies for the late reply. I am Seni from Figma and jumping in since Tom is enjoying some days off.
I can see that our support team replied to your ticket and was able to resolve the situation. Please let us know if there’s something else we can help with.
If your account is locked and you can no longer edit files, that typically means that your Education plan has expired and you now have a Starter team with more files than the limits allowed.
Please consider the solutions below.
- If eligible, have you tried reverifying your Education plan yet? Check this forum announcement for information on how to do that.
- If not eligible for the Education plan, move some files to meet Starter plan limits, or upgrade to a Professional plan to unlock your team.
Hope this helps!
Hi -
I am having an EXTREMELY hard time to recover my account as I do not have access to my old email id. Why this new rule of verification code. PLEASE PLEASE RESPOND AS SOON AS POSSIBLE. PLEASE - HUMBLE REQUEST.
I have written innumerable emails to Figma but no one gets back other than an automated response. Please help - I desperately need my files. I have paid a huge sum to my designer to make those mockups.
Thank you
Hey
I’ve checked internally and I’m not seeing an existing support ticket linked to your account yet. Quick question that may help unblock this faster: Do you happen to have emails from your old email address forwarded to the new email address? If so, I recommend to reset your password so that you can surpass the Google single sign on login to access your Figma account, and then update your email address as needed.
If your emails are not forwarded, I can create a support ticket on your behalf. What support can do is start the process to manually update your Figma account email address. After the change of the email address of the account, you can log in, and move the files in the account to your new account. For this process they’ll need to verify your ownership of the account.
Please let me know which option applies to you, and I’ll take the next steps right away!
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