I had unsubscribed, wasnt billed, and then all of a sudden i get a charge from figma and got backcharged as well? When i went and checked out how this happened it said auto subscribed or auto assigned seat. something along these lines. i unsubscribed - why am i being auto resubscribed and how are my payment details and card saved without my consent? why cant i delete payment methods or view them?
Solved
was auto subscribed
Best answer by Celine_
You’re welcome! The support has reviewed your billing history for your Professional team, and shared a detailed breakdown of your billing to clarify what happened. Please check your inbox and continue directly the conversation with the support agent if you need further assistance. I’ll go ahead and close the topic here, thank you!
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and one more thing, this happened on the 20th. so then i messaged the customer support chat. it said ticket has been created and will communicate over email. nothing. then i followed up, gave me a link to a request page where there was no ticket or request or case anything. kept asking me to add context. theres nothing there to add context to. so essentially theres no way to contact support, no ticket creation process, what is going on here figma. I love your product but this is not cool.
Hey
Just to share some general context: unexpected charges can sometimes occur due to seat changes or prorated adjustments. You can find more details here: There are additional charges in my Figma bill
Regarding payment method management, you can view and update your billing details under Admin → Settings → Billing. More details here: Manage payment and invoice details
I can confirm that your support ticket does exist and I've escalated it internally so the team is aware of the full situation. They'll be in touch with you directly via your ticket as soon as possible to review the charges and assist you further. Since billing involves sensitive account information, our support team is best equipped to handle this securely. For reference, your case number is 1972701 via your email address: jxxxxi@gxxxl.xxm. Thanks for your patience! 🙏🏼
Thanks
You’re welcome! The support has reviewed your billing history for your Professional team, and shared a detailed breakdown of your billing to clarify what happened. Please check your inbox and continue directly the conversation with the support agent if you need further assistance. I’ll go ahead and close the topic here, thank you!
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