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Unable to contact Sales

  • June 23, 2026
  • 4 replies
  • 25 views
suzanne.ryan

Why are attempts to contact Sales unresponsive?

I am looking to purchase but am unable to get a response from anyone. Is this typical of interactions with Figma??

Best answer by Celine_

Hey both, sorry to hear you've been having trouble getting a response!

​@suzanne.ryan : We are sorry for the delay! I saw in the backend that your ticket has been assigned to a support agent and someone will be in touch with you directly as soon as possible. For reference, your case number is #1962282. Thanks so much for your patience! 🙏

​@Juvon Ang : I checked internally and can see a support agent has already replied to your ticket and is waiting for your response to continue the investigation. Could you please check your inbox when you get a chance? Your case number is #1976001. 

    4 replies

    Juvon Ang
    • Juvon Ang
    • New Member
    • June 23, 2026

    It is also hard to get their support

      Celine_
      Figmate
      • Celine_
      • Community Support
      • Answer
      • June 23, 2026

      Hey both, sorry to hear you've been having trouble getting a response!

      ​@suzanne.ryan : We are sorry for the delay! I saw in the backend that your ticket has been assigned to a support agent and someone will be in touch with you directly as soon as possible. For reference, your case number is #1962282. Thanks so much for your patience! 🙏

      ​@Juvon Ang : I checked internally and can see a support agent has already replied to your ticket and is waiting for your response to continue the investigation. Could you please check your inbox when you get a chance? Your case number is #1976001. 

      suzanne.ryan
      • suzanne.ryan
      • Author
      • New Member
      • June 23, 2026

      Hey both, sorry to hear you've been having trouble getting a response!

      ​@suzanne.ryan : We are sorry for the delay! I saw in the backend that your ticket has been assigned to a support agent and someone will be in touch with you directly as soon as possible. For reference, your case number is #1962282. Thanks so much for your patience! 🙏

      ​@Juvon Ang : I checked internally and can see a support agent has already replied to your ticket and is waiting for your response to continue the investigation. Could you please check your inbox when you get a chance? Your case number is #1976001. 

       

       

      Hi Celine,

      thank you kindly for your prompt response, and it’s great to have a case number, however, it is inconsequential if I am unable to get a response. Can you tell me what are the expected timelines for  responding? 

      Celine_
      Figmate
      • Celine_
      • Community Support
      • June 23, 2026

      Good news, I had taken a look, and the support agent replied to you an hour ago! They are waiting for your response to investigate it further. Please check your inbox suxxxan@txxxa.ie when you can, and continue directly your conversation with the team, thanks!

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