Skip to main content
Question

The number of AI credits is not displayed when the limit has not been used and there are still credits remaining

  • May 18, 2026
  • 1 reply
  • 19 views
Alina OS

I'm on the Starter plan, and I had the AI ​​credits feature. It gave me 500 credits, the usual 150 per day.

I tried to use this feature today, but Figma tells me to buy a subscription, even though I'm sure I still have some AI credits left. In the Figma menu, the number of AI credits in the upper left corner suddenly disappeared.

I don't see the number or any information about them. I can't see any information about my plan or my credits.

How can I fix this issue? I would be very grateful for any help or advice.

Please don't tell me that the Starter plan doesn't have AI features, as I had them and used them without a subscription.

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • May 19, 2026

Hi ​@Alina OS, Celyn from Figma Community Support here.

Thanks for reaching out and for sharing the details. I understand that you previously had access to AI credits on your Starter plan, but are now no longer seeing access to those features.

There isn’t anything you need to do on your end, as the team is already aware of this behavior and is actively investigating it.

In the meantime, I’ve gone ahead and created a support ticket for you so the team can keep you updated directly there - your ticket number is #1909846.

Please keep an eye on your inbox for further updates from the team soon, and thanks again for your patience while this is being looked into 🙏

Terms & ConditionsAccessibility statement