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Remove credit card

  • June 23, 2026
  • 1 reply
  • 9 views
ceec02

I have already cancelled the subscription plan, but I was still charged on my credit card.

Best answer by Celine_

Hey ​@ceec02  thanks for reaching out! Just to share some context, when a subscription is cancelled, access usually continues until the end of the current billing period. Charges can also sometimes appear if there were seat changes or prorated adjustments made before the cancellation fully took effect. These articles might help clarify:

I can see your support ticket and have added a follow-up note to increase visibility with the team. Since billing requests involve sensitive account information, our support team is best equipped to review your specific case and explain exactly what happened (we're unable to handle it here on the Forum.) Please continue the conversation directly via your support ticket. Thanks for your patience! 🙏

 

Update: The support agent was able to resolve your issue, and adjust your billing. Please check your inbox and continue the conversation directly there for further assistance, thank you! I’ll go ahead and close the thread here.

    This topic has been closed for replies.

    1 reply

    Celine_
    Figmate
    • Celine_
    • Community Support
    • Answer
    • June 23, 2026

    Hey ​@ceec02  thanks for reaching out! Just to share some context, when a subscription is cancelled, access usually continues until the end of the current billing period. Charges can also sometimes appear if there were seat changes or prorated adjustments made before the cancellation fully took effect. These articles might help clarify:

    I can see your support ticket and have added a follow-up note to increase visibility with the team. Since billing requests involve sensitive account information, our support team is best equipped to review your specific case and explain exactly what happened (we're unable to handle it here on the Forum.) Please continue the conversation directly via your support ticket. Thanks for your patience! 🙏

     

    Update: The support agent was able to resolve your issue, and adjust your billing. Please check your inbox and continue the conversation directly there for further assistance, thank you! I’ll go ahead and close the thread here.

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