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Urgent Request to Restore a Deleted File

  • June 21, 2026
  • 4 replies
  • 32 views
Charusheela Dasari

Dear Figma Support Team,

I hope this message finds you well.

I’m writing to request your kind assistance in restoring one of my project files that was deleted after my Figma Education Plan expired. I was the owner of the file, and I wasn’t aware it would be removed once the plan ended.

Here’s the file link for your reference:
👉 

https://www.figma.com/design/m4mrkw8UFzRDjuDryzJ3yu/PORTFOLIO-PROJECTS?node-id=1748-547&p=f&t=fCjIfaZ6o8zgDFYo-0

This file is very important for my ongoing work, and I would be truly grateful if you could help me recover it or provide any possible way to retrieve its content.

Thank you very much for your time, understanding, and support.
I really appreciate your help and quick response on this matter.

Best answer by Charusheela Dasari

this has been resolved thaks for your support 👍🏻👍🏻

4 replies

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • June 21, 2026

Hi ​@Charusheela Dasari — welcome to Figma Forum, and sorry about the trouble with this file. I can tell how much it means to have this back.

I've flagged your post details, including the file link, with your existing ticket: 1964736, so Product Support has the full picture while they look into it.

Worth knowing: An Education plan expiring on its own doesn't delete files — it downgrades the team and can lock editing access, but files typically remain in place rather than being removed. For more details on what this looks like, check out the “Downgrade from the Professional plan” section here: Upgrade or downgrade your plan.

The team will check your account and confirm what actually happened to the file. If it turns out it was permanently deleted, that action can't be reversed — more on how deletion and recovery work here: Delete and restore files.

Please keep an eye on the email tied to your account. The Product Support folks will follow up there directly, as we’re not able to pull up account specifics from here. Reply on your ticket directly with any follow-up questions.

Charusheela Dasari

Hi Tom and Figma Support Team,

Thank you for linking my issue to ticket #1964736. I really appreciate the quick response and the reassurance regarding how the Education plan works.

I wanted to gently follow up on this as the "PORTFOLIO PROJECTS" file is incredibly important to my current ongoing work, and losing access to it has completely stalled my progress. Because of this, the matter is highly urgent for me.

Could you please help me check the backend status of this file as soon as possible to see if it can be restored or if there is any way I can retrieve its content?

Thank you so much for your time and for prioritizing this helper request!

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • June 23, 2026

Hi ​@Charusheela Dasari - Celyn here, stepping in for ​@Tom Reem.

Thank you for following up, and I understand how important the file is to your ongoing work.

I've gone ahead and escalated your request with the team and highlighted the urgency of the situation so they can take a closer look at the soonest. While I’m unable to check the backend status of the file directly from the forum, the team will investigate and reach out to you through your ticket #1964736 with any updates or next steps.

Thank you for your patience in the meantime 🙏

Charusheela Dasari

this has been resolved thaks for your support 👍🏻👍🏻

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