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Question

Unable to confirm config registration

  • June 5, 2026
  • 1 reply
  • 8 views

Karneet Kaur

I received an email from the config team that my manager has purchased a config ticket for me but I still need to register using my email and the password provided in the email. I followed the instructions, it asked me to update my password and then proceeded to show me an error as shown in the attached email.

[image redacted by moderator to remove personal information]

 

1 reply

Tom Reem
Figmate
  • Figmate
  • June 6, 2026

Hi ​@Karneet Kaur — welcome to Figma Forum, and sorry for the trouble with your Config registration.

Heads up: The screenshot on your post had some personal information, so it's been removed. The error details have been shared with the team so they have full context going into their review. 🙏🏻

Our Product Support team has your report and will be in touch as soon as possible. Please keep an eye on the email inbox tied to your Figma account. Your case number is: 1946788.