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Karneet Kaur
Karneet Kaur
New Member
June 5, 2026
Solved

Unable to confirm config registration

  • June 5, 2026
  • 4 replies
  • 99 views

I received an email from the config team that my manager has purchased a config ticket for me but I still need to register using my email and the password provided in the email. I followed the instructions, it asked me to update my password and then proceeded to show me an error as shown in the attached email.

[image redacted by moderator to remove personal information]

 

Best answer by Tom Reem

Hi ​@Karneet Kaur — welcome to Figma Forum, and sorry for the trouble with your Config registration.

Heads up: The screenshot on your post had some personal information, so it's been removed. The error details have been shared with the team so they have full context going into their review. 🙏🏻

Our Product Support team has your report and will be in touch as soon as possible. Please keep an eye on the email inbox tied to your Figma account. Your case number is: 1946788.

4 replies

Tom Reem
Figmate
Tom ReemAnswer
Figmate
June 6, 2026

Hi ​@Karneet Kaur — welcome to Figma Forum, and sorry for the trouble with your Config registration.

Heads up: The screenshot on your post had some personal information, so it's been removed. The error details have been shared with the team so they have full context going into their review. 🙏🏻

Our Product Support team has your report and will be in touch as soon as possible. Please keep an eye on the email inbox tied to your Figma account. Your case number is: 1946788.

Alex Kushch
Alex Kushch
New Member
June 22, 2026

Hello Figma Support Team,

I'm experiencing an issue registering for Config 2026 in-person attendance.

My manager provided me with the following registration code.

The code is supposed to be reserved for my email address.

However, when I enter the code and my email during the registration process at config.figma.com, I receive the following error message:

"It seems we're having a hard time recognizing your registration code. Please reach out to your Figma contact for assistance."

Additionally, the registration page only presents the option for virtual attendance, and I am unable to select or register for in-person attendance.

ticket #1975670

 

Alex Kushch
Alex Kushch
New Member
June 22, 2026

Hello Figma Support Team,

I'm experiencing an issue registering for Config 2026 in-person attendance.

My manager provided me with the following registration code.

The code is supposed to be reserved for my email address.

However, when I enter the code and my email during the registration process at config.figma.com, I receive the following error message:

"It seems we're having a hard time recognizing your registration code. Please reach out to your Figma contact for assistance."

Additionally, the registration page only presents the option for virtual attendance, and I am unable to select or register for in-person attendance.

ticket #1975670

 

​@Tom Reem 

djv
Figmate
djv
Community Support
June 23, 2026

Hi ​@Alex Kushch, thanks for chiming in here! 

I completely understand the sense of urgency here, but in-person registration codes needed to be redeemed while in-person tickets were still available. Once we hit capacity, any unredeemed codes automatically expire and become invalid. We actually reached full in-person capacity earlier this month, around June 1st, which is why you're seeing the error and only have the option to register for virtual attendance now.
 

I know this isn't the news you were hoping for, but as you know, you can still join us virtually: https://config.figma.com/san-francisco/register/

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