Report a Problem

Hello,I am facing repeated issues with the Figma Education reverification process and need support from the Figma team or advice from others who may have faced this problem. I am from India and currently part of higher education. I was previously part of the Figma Education program, but now my account requires reverification. I tried multiple valid documents (Aadhaar Card, PAN Card, College Student ID) but each attempt failed. I carefully followed all SheerID guidelines (flat dark surface, proper lighting, no glare/shadows, full frame, both sides of ID). I contacted SheerID Support, but they confirmed: They cannot manually verify IDs via email. The government ID check must be done only through the platform.

A recent update makes it so it lists out every excruciating detail on what it intends to do based on your prompt:Let me check the exact spacing around that section: Let me get the exact text: Let me be more specific: Let me check the current state of the file: Let me try just updating the className: Let me check the exact formatting: Let me try the exact line number approach: Let me try again with proper spacing: Let me try a different approach - let me look at a larger context around this area:50+ messages later and it stops processing and fails to complete the prompt. It doesn’t generate a version for restoring either. It just stops working. This only happens since it was instructed to let the user know every detail it’s doing.

Hello Figma team,I urgently need help with my Education Pro verification.It was mistakenly applied to my personal account instead of my Faculty account.  I already have an open ticket (#1513033) but no human response so far.  I am a faculty member at ENSAM (Higher Education, France), and my courses already started this week.  My faculty account will be downgraded in 5 days if this is not solved, which will block my teaching with students.  Please escalate this issue to a support agent and transfer EDU Pro to the correct account.Thank you very much for your urgent help,  Maria Daniela AP

I am trying to use the plugin between UX pilot and figma but when I try to add my desktop screens , it doesn’t work and just turns into a grey bar. The screens from UX Pilot, they’re “saved for figma” but it is not working. Any help? 

Hi, I am a teacher in higher ed and I need a Figma pro subscription to teach my students more about the program. I’ve (successfully) applied for the educator program and used the Pro features for a few days, after which I got a message to re-verify my account. When I try to do this I get a message saying that my limit was exceeded. I haven’t re-verified once, and I’ve already contacted SheerID who told me they cannot do anything and I need to contact Figma directly.Since I cannot find any matching info or ticket adresses I am posting my question here.I would be grateful for any help so that I can start using Figma for education again.Cheers 

Hi Team, Figma Desktop crashes frequently. It is happening after the recent update. Below Error message is coming whenever it is crashed, even for small figma file it is crashing.   

I received a message from someone trying to link me to a “course” via a whatsapp number. There is no option to block or report this person or to delete the message.

I am getting an error when I go to publish the file, it does not tell me what the error is to fix.

Dear Figma Team, I am writing to formally request verification for my Figma education account. I am currently a student enrolled in the Visual Design + Branding Bootcamp at SuperHi, a verified educational institution.The SuperHi team has already sent an email to your support team on my behalf to confirm my enrollment and academic standing. This report is provided as a follow-up to that communication. And, how long will it take to verify an education account?Please let me know if any additional information or documentation is required to complete the verification process. Thank you for your time and assistance. Sincerely,Jardo

I’m signed in under my personal email in standard account. I have tabs currently open on my desktop that I can’t access. Some are drafts some are saved. I used to be associated with a previous company (Accolade) but my personal email would have not been used for that figma account. Some of the drafts that I’ve recently started are also not displaying in ‘recent files’. Please advise.

The client has shared a file with me and given me “can edit” rights, but I cant edit. I am getting this error “An Admin needs to update your seat so you can edit file”. Any ideas? Thanks

I’m receiving an error of “user does not have editing permissions to modify file edit requests” even though the email from figma to approve the request is coming to my inbox, and I am in fact both the creator and the owner of said file. There are several files I need to edit and they are seemingly stuck in a limbo state and in an endless loop. Also: Please bring back email addresses displayed along with the user names so we can clearly, and efficiently identify overlaps or gaps in users who have multiple emails but identical display user on names.

Hi,I’m experiencing an issue with the “Change to Variant” interaction:I created a simple component with two variants.Added an interaction: On click → Change to → Variant2 (Instant animation).When I open Present mode and click the trigger element, nothing happens.What I have already tried:Tested both in desktop app and browser (Chrome / Edge) – same result.Created a completely new file with a simple rectangle component and two variants – still not working.Tried clearing cache, re-logging, restarting the app.My account is on the Free (Starter) plan, but according to the docs this feature should be available. It looks like the prototyping engine simply ignores “Change to Variant”.Could someone from the Figma team or community help me figure out what might be blocking variant switching?Thanks in advance!

Hi Figma Team,After the recent update introducing the "Draw" section, I was excited to explore the new brushes. I used the "Hardboiled" brush to create a scribbled, comical-style character for a client project. While the brush gave me the visual effect I was aiming for, I quickly ran into major performance issues.The design file became increasingly laggy, eventually consuming over 60% of system memory. I couldn’t move the character across screens, save my work reliably, or even build more than a few poses without the entire file slowing down dramatically. For a brush tool focused on loose sketching, I was surprised to see it demand such heavy resources for what is essentially vector scribbling.Would love to see optimizations for brush-based drawings in future updates — especially to support comic or sketch-based workflows.Thanks for your time and great work otherwise.

My account with [email address redacted by forum admin for privacy and security reasons] can no longer receive emails because the email has been deactivated. Therefore, I cannot complete the email verification process to log in. This account is on the Education Plan and contains many important files. Could you please advise how I can log in, or how I can transfer the files from this account to my personal account: [email address redacted by forum admin for privacy and security reasons]? I have already submitted a support ticket (case number 1522691), but I have not received any response yet. I urgently need access to these files, so I would greatly appreciate your help in resolving this issue ASAP. Thank you!

When I’m working in figma slides or other, the bibliography quote doesn’t paste successfully.  When I copy a bibliography quote (in my case from Zotero) with Italics and Regular texts, figma doesn’t apply the text format (or without) in the design/board.I would like that issue will be fixed in further updates. I upload some screenshots to see the issue.Thanks for the wide software that you’re developing!! 💗Libre Office bibliography quote pasted. Quote pasted in figma slides 

Hello Figma Support Team,I noticed that my upcoming invoice shows multiple seats (3 Full + 1 Dev), but I only need 1 Full seat for my subscription. It seems there was a mistake and extra seats were added.Could you please:Remove all additional seats (Full, Dev, and Collab).Keep only 1 Full seat active.Switch my plan to the annual subscription (with the 20% discount).Adjust my invoice so that it reflects only the cost of one Full seat on the annual plan.I would appreciate your help in fixing this issue.Best regards,

Have not been able to use my Figma on chemo for past 3days now 

I canceled my plan a while ago, but I would like to go back and download my invoices. However, there is no button or option showing up. I simply need to download my invoices.I tried following the best answer in the community forum, but I still couldn’t find it.

 Hi everyone,I'm currently working in FigmaMake and encountered an issue where, no matter how I try to fix the error using "Fix for me", the preview still fails to display. It keeps showing the message:"A little help? I couldn't solve this one. Ask Figma to fix it, adjust the prompt, or restore an older version in chat."I've tried: Clicking “Fix for me” multiple times Duplicating the file Restoring to an older version that used to display properly Nothing seems to work, and I’m not sure what exactly is causing the issue.This is currently blocking progress 🥲 Any suggestions or similar experiences would be greatly appreciated!Screenshot attached for context.Thanks in advance!

What’s going on here?I clearly have one letter and a few strokes, but when presenting or making a PDF they totally disappear. Anyone?Thanks in advance.  

I will not give other details: WHERE THE F*** IS THE AUTOLAYOUT WINDOW? The way in which you change so frequently is the interface is really unrespectful for people that use figma as a working tool.And you should also start changing your ux, ui o graphic designer, because some new icons are totally unreadable (e.g. the stroke one).

If you review hidden component, in window Review updates is also hidden and you can't see changes. 

Hello Everyone,I need to point 2 domains to 1 designed page, but the current settings only allow me to add 1 domain at a time. I can't find where to add a second domain.How can I configure multiple domains for the same page?Reference: https://help.figma.com/hc/en-us/articles/31414274019863-Manage-a-custom-domain-for-your-siteI see the Pro plan allows 10 custom domains, but it's unclear whether this means:- 10 domains across 10 different pages, or  - 10 domains pointing to 1 pageCould you clarify this limitation?Thank you for your help.

I opened my student  account on figma and it asked me to re-verify my status which I did, I clicked the button and it led me to the verification process. I even signed in with my school account on my school portal. It asked me for proof of enrollment, but when I finished logging in using my school account it just led me to the image below.. When i clicked the button, it opened figma but to another account ? I also recieved an email on that acoount on my gmail. I find it weird that I logged in using my school account and another account got verified.