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I used my limit of AI credits and bought more. My Account is selected to use paid credits. Even though it shows me accessable credits for this month, i am still locked as having used all my credits till the 29th of march. How can i update the checker on the lock, so that i can use my credits?   

Tengo una cuenta de Figma Profesional, mensual 20 USD por mi puesto Full, y quiero recargar 2500 créditos (60 usd) porque en cuanto se inició el conteo del límite quedé sin créditos, no se inició con los 3000 del plan por el uso anterior que había tenido.Al recargar, tengo un recargo por Actualizaciones de créditos de IA de 30.97 por un prorrateo que no logro entender. De ser así prefiero dar de baja esa renovación esperar. Esto no es claro al momento de comprar. Por favor, ¿podrían ayudarme?

After resizing an image, I’ve noticed that it will often forget that I’ve marked the fill setting to ‘Fill’ but will instead revoke to the ‘crop’ setting meaning the images appear squashed. Does anyone have a solution for this? Thanks! 

Hi,I am writing to request your tax residence certificate for the year 2026 (Form 6166) and the Form 21-RFI (attached), duly completed and signed.These documents are very important, as they are a requirement of the Portuguese tax authorities.Would you be able to assist us with providing these documents?Thank you very much in advance.Kind regards,Sara Vidal

I am working on a Figma Slides presentation, worked on at all yesterday it auto saved absolutely fine.I've worked on it today from nine till 2:30pm. I had to restart my computer and after restarting the latest auto save is at 9:30am this morning so I've lost 5 hours worth of work. Is there anyway to recover this? The version history has a gap from 9:30 till after a restarted my computer, noting else in drafts.

the latest version on desktop ,  the auto layout is missing,  chrome broswer is correct.win11 pro  

This seems like a bug or regression, and it messed up with my prototype. For testing, I made a very simple interactive component with only 2 states: default selected  Inside the component, the interaction is: Default: On click -> Change to selected Selected: On click -> Change to default  Then I placed an instance on a frame and added: On click -> Open overlay  Figma shows the warning:This interaction will not be triggered as interactions on instances are triggered before inherited internal interactions. But in preview, when I click the instance: the overlay opens and the component still changes state / color So the inherited internal click interaction is still firing even though Figma says it will not. Also, the state behavior becomes inconsistent after the first click: First click on the default state opens the overlay and changes the component to selected After closing the overlay, the component stays selected Clicking again opens the overlay and temporarily chang

I used Figma Draw to create some files, last opened on 2024-10-28, and I logged in yesterday after last login was at end of October.I can’t see any files in my account, nor in Thrash section. In case it was a soft-delete triggered by system, could you restore the file. I am not sure what was the file name, I think it should be “blodsharg”. And here is the Invite link to the file that no longer works: https://click.figma.com/ls/click?upn=u001.Y4GnNWhdnCDA1MWI-2FhIyfOSqzSOOn-2BuE-2BZrF9-2BcnUGiivhcOhY3M9uAFq63kbTUtR394Qn5A4XzkUEvl-2ByqtsWvYYKYrFJ5z3zytjn7fXnijJ9-2BsQkAyXQL6lHSEECIeQQwGuAczx5gdRmvb8pISlm-2FZJY-2BpXDDyclbfJIJwfa0-3D2hk0_kYE53Zz6lVFrIO6Oqnvgso62vubaY6MsHVEMoniA-2B-2FDbl1ynq0aDknjBIALpt1FARJK4OmtxDJ5baw6ASqv7RwOEX41npN58pTrBsU8B3GtU1PlQQ-2BtPd9nztJN5cGjUzPykB2rXG7uSoVQH-2Bskpt3hcWeDf0p8o2KniTBSq655IB8YLjlm7i36lpVVyCzUPnXdMrZP3DOMydhVOd9LKuOsvLO381FvXz0VU8etR7aeW8jem39YwFADSXMvnxxhkFFKGcJsAaQPqWm-2FQE-2FbHIHZXzVF9pOuSabrS-2Fm9xfSBkIXCmxR05Xv1QDdCp8G9gugavsmc559PryhcjHhfMUW6rG

Update: I got it back. It was a browser caching issue and as soon as I posted this I solved it. Woof. I was working in this file 6 hours ago and the version history shows an autosave then. I came back just now to make some changes and the entire draft is blank and so are all of the versions. I’ve worked in this file over the last three days and the list says that there are 14 autosave versions, but all of them are empty. This is a student project that is due on Monday and I have lost everything. I used the chat bot and tried everything it suggested (restoring to a previous version, restoring from the file manager, opening the file in thumbnail mode, checked the trash, etc.) and nothing has worked. Help please! I’m using the browser version in Firefox and I’m on a Mac, if that is helpful. The file lives in a project that only I have access to, so it is not possible that someone else moved it. 

Hello, I’d like some clarification regarding how AI credits are handled for team members within a professional license team with Full seats. A team leader purchases a professional license and a Full seat for a team member. If the team member has a starter account, do they only have access to the starter account AI credits, or do they get the full 3,000 credits per month since they have a full seat in the team?

I’m running into an issue while trying to purchase additional tickets.I already bought one ticket for Figma Config successfully, but when I try to purchase another, I’m automatically redirected to the Success page without going through the actual checkout flow. This happens consistently, even when I try from incognito mode and a different browser.Is there a limit on the number of tickets per account, or could this be some kind of caching/session issue? Also, is there a workaround so I can complete the purchase (e.g. using a different account or resetting something on my side)?Any help would be appreciated, as I need to resolve this soon.

Hola buenas como estan!? Disculpe las molestias pero les escribo porque no me aparecen las herramientas de trabajo por decirlo asi solo puedo comentar no puedo editar ni nada  del documento y no me aparece nada como para trabajar en un lienzo nuevo me explico  que devo de hacer o como devo de hacer !? Gracias y disculpen las molestias todo esto es desde la app que no me aparece para trabajar  por eso les escribo 

HyyI am not able to use figma make live intraction, it saying- live preview loading, intraction may not be saved. check this issue why this happening to me

I have a ticket open for this but have yet to get a response. Ticket #1809843 I was recently removed from my company’s Figma account and added back. Once added back, files in my drafts over the last 7 months have disappeared. Hoping to recover the files.

Hi Team, funny i can find where to add more seats, but I can’t find where to cancel a collab seat. Can’t help feeling it’s not an accident! Can anyone point me in the right direction?

We have been working with Code Connect (via the CLI and UI) and the MCP latelyHave been able to see our iOS and Android code examples via code connect, but the Figma MCP can’t seem to get these at all`get_code_connect_map` keeps returning an empty map no matter what

What is the essence of AI in your product if normal models are never available? I generate one photo per month and still nothing is available to me? 

Hello,I would like to request a refund for a recent subscription charge.I accidentally purchased the plan using my personal account, while it was intended for a team project.I have not used any of the paid features after the payment.Since this was an unintended purchase, I would greatly appreciate it if you could review my case and process a refund.Thank you for your understanding.Best regards

Hey there 👋My company is currently using Figma for content creation, and we were really excited to see that we could finally export videos directly from Figma Buzz.The problem is… exports seem to work randomly. Sometimes the file exports without an issue, but most of the time we end up waiting endlessly for the export to process, and nothing happens.It feels like we might not be the only ones experiencing this. Has anyone else run into the same issue? And is there a workaround or solution that the Figma team could share with us?Thanks a lot in advance 🙏

Hi Figma Team,Our Figma plugin has been in review since March 8th. Since we can’t submit a direct request to support, could you please share an update on the review status and any next steps we should expect?Thank you.

My organization wanted to rely on Figjam to post notifications to a Slack channel for transparency to the team (particularly for those who dont have time to peruse FigJam but need to be informed).Unfortunately, it seems we only see notifications maybe 1 out of 10 comments from FigJam. I have confirmed we have the channels all set up and properly subscribed to the correct files. I have even conducted a successful test, so it seemed promising, but after attempting to utilize it for a couple weeks now, I’m finding the comments rarely post to the channels even though I’ve set it up to post in real time.I am at least getting the comments I am @’ed on directly in the Figma app messages in Slack, but the channels are incredibly unreliable. Is this a known issue or is there something I’m misunderstanding on how this channel integration should function?  

Hi. I can't change my payment details. The following message appears: There was an issue with loading our payment form. Please refresh and try again.  

Hello, please help.I was charged earlier for a monthly subscription renewal to Figma and wanted a full refund since it was accidental and I am not really planning on renewing. They charged me already and I wanted to cancel the transaction as soon as possible. 

When I go to Plugins → Manage plugins → Publish new version, I immediately get this error:“Figma detected a change to your account details, which is blocking you from continuing with publishing your plugin.”I have not changed my email, password, or any account settings recently.I am on the Starter plan and cannot publish my plugin update.My account email: [redacted PII - DJV 3/13/26]Plugin name: Demo StationPlease help me remove this restriction so I can publish a new version.Thank you!

Hi, when copying a Screen from Make to Design the Layer Names are let’s say “improvable”. We are actually using our Design System Webcomponents via npm registry within Make. So e.g. a Button is then using our <tsButton>, which is great. But when i copy the screen into a Figma Design File I get Names like “Container”, “Slot”, … which are well just not quite what I am striving for.Any way to make Make use better names - or at best - the correct Component names? BRJulius