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Hello,I am currently a university student in South Korea. I am trying to verify my student status in order to use the Figma student plan.SheerID Verification Support told me that my verification was approved on April 17, 2026. I did receive the approval confirmation email on that date, but the approval has not been reflected in my Figma account.If needed, I can provide student verification documents, such as a certificate of enrollment, by replying to this email. I would appreciate it if you could review my case and let me know how to proceed.My name is YunJin Kim, and my email address is (redacted by the moderator due to PII)Thank you.

Hello, I am a college student. It's nothing but student authentication ended while using pygma, so I tried several times to get it back, only the limit was exceeded and it wasn't authenticated. Since I am a student, I do not have funds, but I would like to ask if you can authenticate me once more.

Hello, I recently started a full-sheet annual subscription. But after that, I got a new job recently, and the company said it supports the Figma subscription by paying with a company card, so I want to cancel and refund the annual subscription I paid for, and then pay again with a different card.

Hello, Figma team, I logged in to my account (redacted) today, and surprisingly it shows that the account is suspended without any prior instructions. I’m a design student, and I use Figma mainly for coursework and personal projects — like working on group presentations, creating interactive website prototypes for assignments, or learning UI design. My academic life really depends on Figma right now. I urgently need access to the files in my suspended account because I have deadlines coming up. I sincerely hope you can review this suspension and let me know what caused it, so I can make sure this misunderstanding doesn’t happen again. I have always followed Figma’s terms carefully, and I will continue to do so. I’d really appreciate your help.Regards,Sabrina Chen

안녕하세요.오늘 결제가 된 구독 건에 대해 환불을 받고 싶습니다.

I am encountering an issue where publishing changes to a Main Component in a library file is systematically removing prototype connections added to instances in a separate file.

Hello , I was using AI to work on a project. It worked fine until the AI credits got finished midway. When I resumed the next day I could see it has completely messed up the code and lost everything. I tried to restore to an older version and It still is not able to restore it.this is the project I was working on

Me suscribi a figma y pague 5 dolares el mes pasado, pero este mes me subieron a 35 sin consultarme, ya monte un ticket y no me responden ni solucionan nada, como hago para denunciar el abuso?

we had publish a website for our thesis a few days ago and it was working fine, but when our professors had checked it just now it suddenly broke, where all the assets are stretched or the desktop version shows the mobile version, even though we had changed virtually nothing in the file after passing it, just the desktop version is the part thats broken, the mobile version works fine

Request 1881090 has been updated. To add additional comments, reply to this email or visit help.figma.com/hc/requests/1881090.Hi, We recently received a few chargebacks on your account, which has resulted in your account being blocked. To proceed with the review, we require additional information regarding the chargebacks. This may include clarification on whether the chargebacks were submitted directly by you or if they came from a 3rd party. Thank you for your cooperation,Figma Content Reviews TeamI'd like to clarify that I was on a Figma Teams plan as an invited member — I was not the account owner or the billing contact. As such, I did not personally submit any chargebacks, nor do I have visibility into the billing or payment activity on the account. 

I have tried many times to verify my student account, however, each time it says that I have exceeded my limit for student plan. When I go back to old links, it says that they are expired and I need to try again. I have contacted SheerID and they told me that they have approved me, but its still says that i have to verify my account. Is there anything i can do? Best regards Lucas

Hey everyone! Just wanted to check in on a plugin submission I made about two weeks ago — it's still sitting at "Pending Review" and I haven't heard anything yet.I know the usual turnaround is around 5–10 business days, so I figured I'd pop in and ask if there's maybe a backlog going on, or if there's something off with my submission that I should fix. Totally understand if things are busy — just want to make sure it didn't slip through the cracks!Happy to provide any extra info if needed. Thanks in advance! 

Changed my uni education account email to personal email. Will my files still be there? My account says it’ll downgrade to a free account in a few days since my education status got revoked after the email change. Will i need to start paying for professional figma account once my education account expires to still be able to edit my files? Thanks  

I am admin and owner of a Professional team project. Some files and drafts are owned by former employees, and I need to delete them. Right now I only have can view access. How can I delete them? 

Hello Figma Support Team,I hope you’re doing well.I’m reaching out regarding a Figma file where I need access to version history from approximately 5–6 months ago (around July 2025). Currently, I’m on the free plan, and while I can see timestamps of past activity in the version history panel, I’m unable to access or restore those older versions.This file contains important work, and I would really appreciate it if you could check whether there is any possibility of recovering or restoring older versions from your end.Here are the details:File name: M&A Approximate date of required version: July 2025I understand there are plan limitations, but I wanted to check if there’s any way to retrieve this data or if any backup might still be available.Thank you for your time and support. I look forward to your response.Best regards,Ayushi

,I accidentally changed it to design mode and develop mode and in less than 5 minutes, I changed it to collab mode. It doesn't make sense to spend 5 minutes and charge both. Please give me a refund.

We’re using variables for all font styles with Red Hat Text and noticed an issue with font weight, “Medium” particularly. When we double click and edit a text field, the font weight visually changes, but it still shows as “medium” in Figma. This doesn’t only happen to my file but everyone else shared the same set design system in our organization.I’m not sure if this is due to the installed font or a figma display issue. In the screenshot, “Gross sales” shows the updated (incorrect) appearance after editing, while “Deposit amount” reflects the original expected style.Does anyone has the same issue or has any idea why this happen? Thank you.  

What kind of customer service is this? We were using Figma for the corporate for a long time. Once we cancel the subscription, we lost all this information and access to previous bills. We submitted a request, but they were no feedback for a week what so ever. This is so unprofessional. No options to contact an operator! Left to speak with a useless bot. Worst experience ever. 

I submitted a plugin (Layer Batch) for review over a month ago and haven’t gotten any updates or feedback. I understand that you’re seeing a high volume of submission but 30+ days is very different than the “promised” 5-10 days during submission. Would love an update, if possible. Let me know if there’s anything I need to do.Plugin Name: Layer BatchSubmission Date: 03/23/2026

Hi Figma Team, I submitted a plugin and it has been in review for more than 2 weeks ago, I only have a screenshot of the modal that says plugin submitted for review successfully. Is there any way to check status and / or ETA for the plugin to be available through community ?Details: "name": "Mimir",  "id": "1626832059971871294"I would appreciate an update or a nudge to the approval team. Its completely open source and needs no network calls.github repository: www.github.com/apurvrdx1/mimir 

Hi,I submitted a plugin for review over a month ago but haven’t got any news since, could I please get some info / solution soon? Thanks in advancePlugin name (GTM ASO Localizer)

Hi Figma team,I submitted my plugin Pitch Deck Lab for review about a month ago and it's still showing as "In Review". No feedback, no rejection, no requests for changes — just silence.I understand review times can vary and that the team is working through a high volume of submissions. I've seen similar threads here recently. What's making this harder is the support experience itself:I tried reaching out through the support chatbot and it loops on itself. It doesn't open a ticket, doesn't escalate, and doesn't hand off to a human. At this point I don't know if anyone on the review team is actually seeing my submission.Could someone from the community team:Confirm whether Pitch Deck Lab is still in the normal review queue, or if something is blocking it. Check if any action is needed on my end. Let me know the best channel to follow up if the review continues to stall — because the chatbot clearly isn't it.Plugin name: Pitch Deck LabThanks a lot for the patience and for the work you do

Dear Figma Support Team,I hope this message finds you well. I am writing regarding my Figma account with the registered email address: (redacted by the moderator due to PII). My account was suddenly suspended without any prior notice or explanation, which has caused significant disruption to my work.There are a large number of important original design files, project drafts and case studies stored in this account. These files are the core results of my long-term work and study, and are irreplaceable for my subsequent work arrangements. I have always used Figma in strict compliance with the platform's usage policies and have never engaged in any illegal or policy-violating behaviors.I sincerely understand that the platform has relevant account management rules. Even if my account cannot be restored for some reason, my most urgent requirement is to hope that your team can assist me in retrieving all the original design files stored in the account. I would be extremely grateful if you cou

Dear Figma Support Team,I’m asorn, my Figma account email is [redacted by forum moderator to remove PII]. I encountered an error when publishing a plugin to the Figma Community: “We detected a change to your account details. Please contact support@figma.com to proceed”.Thank you for your help. I look forward to your reply.Best regards,

I’m currently unable to upload any videos to my Figma files. Whenever I try, I receive the messages: “Error uploading video, please try again” followed by “An invalid video was removed.”This issue started suddenly and affects all video uploads. I’ve tested different files and even tried using an incognito browser window, but the problem persists.Interestingly, I created a separate account and video uploads work there without any issues, which suggests the problem may be specific to my main account.Could you please help me understand what might be causing this and how to fix it?Thank you.