Figma Motion exporting low quality MP4

Hey hey ​@helvetica 👋 Thanks for flagging this, the gap between the estimated 4.2 MB and the actual 124 KB definitely points to something worth a closer look.

I'd like to get this in front of our support team. To help them investigate, would you be able to share a few things (here or in a support ticket)?

• The file URL, with view access granted to support-share@figma.com
• A screen recording showing the export setup (2x, High, 60fps) and the resulting file
• The exported MP4 itself, if you're able to attach it

That should give us enough to get a solid ticket going. Thanks! — Jaycee

Hi ​@Jaycee Lewis - I have sent an invite to support-share@figma.com with the motion design, the screen recording of the export, and the exported MP4.

All of them should be in the Figma file.

Hi ​@helvetica, Celyn here stepping in for ​@Jaycee Lewis.

Thanks so much for taking the time to prepare everything.

I've gone ahead and created a support ticket for you so we can get this in front of the right team. Your ticket number is #1989832.

When you have a moment, could you reply directly to the ticket email with the Figma file URL, your screen recording, and the exported MP4? That'll ensure everything is attached to your case for the team investigating this.

Thanks again, and sorry for the extra trouble!