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Question

Despite cancellation of plant got charged

  • June 30, 2026
  • 1 reply
  • 16 views
Bonny varghese

I have reached out to support multiple times seeking a resolution, but it feels like they've gone completely silent. I canceled my subscription, downgrading from professional to Free—it’s easy to subscribe to Figma, but canceling feels like an arduous task, with the cancellation link buried deep and hard to find.

Nevertheless, I can't shake the feeling that their helpdesk isn’t even truly reading our full queries. Looking into my previous requests, it appears they have marked the issue as resolved—yet I was never refunded for June. I love Figma, but the quality of their after-sale support has become a nightmare. I sincerely hope they address my issue soon and restore my faith.

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • June 30, 2026

Hi ​@Bonny varghese, Celyn from Figma Community Support here.

Thanks for taking the time to share your experience. I'm really sorry to hear it's been such a difficult process, especially after you've reached out multiple times.

I'm also sorry for the confusion. I took a look at your support history, and I wanted to clarify why some of your tickets show as Solved. They were actually merged into your existing ticket so everything could be tracked in one place. I know that can be confusing, and I'm sorry that wasn't clearer.

I've also gone ahead and added an internal note to your existing ticket to help increase its visibility with the team. I do want to reassure you that your case is still active, and the team will get back to you as soon as they can.

Thank you again for your patience, and I really appreciate you sticking with us through this. I hope we're able to turn this experience around for you soon 🙏

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