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Question

Issues With Credits being wasted

  • May 5, 2026
  • 3 replies
  • 54 views
Tia1
  • I want to request a review of AI credits used during repeated troubleshooting on my project.
  • I ran into the same tab navigation issue multiple times, and each time I was given several different “fixed” responses that did not resolve the problem.
  • In these attempts, the assistant repeatedly identified different causes, said the issue was corrected, and had me retry, but the tabs still did not work.
  • The working solution only came after I said I was frustrated and felt my credits were being wasted, at which point the assistant switched to the simplest direct onclick approach and it finally worked.
  • This was not isolated to one incident; the same pattern happened multiple times where adding to the database broke other functionality and led to extended back-and-forth troubleshooting that consumed additional credits.

    3 replies

    Tom Reem
    Figmate
    • Tom Reem
    • Figmate
    • May 5, 2026

    Hi ​@Tia1, welcome to Figma Forum, and thanks for laying out what happened. I understand the frustration of watching credits get consumed on troubleshooting.

    In addition to raising your experience internally, I’d like to offer a couple of resources that may help while the team looks into this:

    1. Error messages: Were any of the issues you ran into associated with known errors? This guide covers common ones and how to resolve them: Troubleshoot in Figma Make → Error messages.
    2. Optimizing credit usage: This article was recently created to help with the kind of situation you described, particularly the sections on scoping your first prompt, selecting the right model, and how prompt history can affect output: Best practices for optimizing AI credits in Figma Make.

    More on how credits work — credits are consumed each time Figma Make performs work in response to a prompt, including follow-up prompts used to refine results. If work was performed (even if the preview doesn't load), credits will be consumed. They're only not deducted when a prompt fully fails and no output is generated.

    That said, the pattern you described with the repeated fixes is definitely something we want to look into more closely. I've opened a ticket on your behalf with our Product Support team so they can review your interaction history. Your case number is: 1885683. Please check your inbox for an email from me with next steps on sharing file access securely.

    Let me know if anything in the resources above helps — and keep an eye on your inbox for updates from the team.

    Ryan Skaggs
    • Ryan Skaggs
    • New Member
    • June 25, 2026

    ​@Tom Reem - I am having issues with how AI credits are being used/wasted as well. I understand you can give an AI the same prompt 10 times and get 10 different outputs, but it feels like at times, the AI is doing things I never asked for. Then, I have to give it more prompts to fix what it did without me asking it to, then try to correct the prompt to get what I need, and then additional prompts for desired output...which hardly meets the standard. 

    I am extremely versed/experienced in AI prompting (in fact, before you went to the credit model, I built some amazing protypes in Figma Make). It feels sense you’ve gone to a paid model, I experience more issues with the tool...do you have any thoughts on this?

    Thanks,
    Ryan

    Tom Reem
    Figmate
    • Tom Reem
    • Figmate
    • June 30, 2026

    Hey ​@Ryan Skaggs — thanks for the context. There shouldn't be additional performance issues tied to the rollout of AI credits, though I'd like to offer some additional background if it helps.

    As you mentioned, the AI model determines what actions to take, and credit consumption varies based on task complexity, the model selected, and the detail provided (e.g. attached files). This resource breaks down credit range examples by task type: How AI credits work → AI credit consumption by feature.

    If you have specific examples to share, please share the project or file with our Product Support team. They can review the inputs/outputs and usage history directly.

    To get that started, go to the Support Hub→ click Start a chat → type "Report a bug" → press Enter and follow the prompts. When submitting the report, please include:

    1. the file URL where you're seeing this issue
    2. make sure support-share@figma.com has view access.

    With that, the team will take a closer look. 🙏🏻

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