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Avedis_Dakesian
Avedis_Dakesian
New Member
June 29, 2026
Question

Refund Request for Unintended Auto-Renewal of Extra Credits

  • June 29, 2026
  • 3 replies
  • 46 views

I accidentally left my AI credit subscription on. It was today. I won’t need it neither this month nor next month so please refund me the already paid amount and the amount you will request from me on Jul 29 for the month that starts today. I hope this is possible! I already pay for 3 full seats!!

3 replies

Jaycee Lewis
Figmate
Jaycee Lewis
Figmate
June 29, 2026

Hey there ​@Avedis_Dakesian! Thanks for flagging this.

Refunds and subscription changes are handled by our support team rather than in the forum. I've gone ahead and opened a ticket for you to take this private and sort out the billing details.

Your ticket ID is (1988966) — support will follow up there. The email subject line is Refund request — auto-renewed AI credit subscription.

Best — Jaycee

Avedis_Dakesian
Avedis_DakesianAuthor
New Member
June 30, 2026

Thanks Jaycee! Is there a way that I can follow up on my request? Like a ticket link or something?

 

Figmate
Junko3
Figmate
June 30, 2026

Hi ​@Avedis_Dakesian, 

I'm working closely with Jaycee on this. Our support team will follow up with you directly via the ticket email, which will be sent to the email address currently on file for your account.

Please keep an eye on your inbox!

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