Skip to main content
Question

Help Needed: Account Suspended & No Response from Email Support

  • June 30, 2026
  • 1 reply
  • 27 views
Ashley Li

Hi everyone / Admin team,

My account was recently suspended, and I am reaching out here on the forum because I haven't received any response from the official email support.

Here are my details for reference:

  • Date of Suspension: 2026.6.25

  • Support Ticket Number: #1981195

  • Date Appeal Email Sent: 2026.6.30

I believe this suspension might be an error . I have followed the official instructions to appeal via email, but it's been 2 days with absolute silence.

Could a moderator or support staff member please look into this for me? Any help, advice, or escalation would be greatly appreciated!

Thank you!

    1 reply

    Celyn_L
    Figmate
    • Celyn_L
    • Figmate
    • June 30, 2026

    Hi ​@Ashley Li, Celyn from Figma Community Support here.

    Thanks for reaching out and sharing the details, and I'm sorry to hear about that.

    I was able to locate your support ticket (#1981195), and I've added an internal note to help increase its visibility with the team. The appropriate team will review your request and get back to you as soon as they can.

    Appreciate your patience in the meantime while the team looks into this 🙏

      Terms & ConditionsAccessibility statement