Skip to main content
Question

refund request for unwanted subscription i was not aware of it

  • June 23, 2026
  • 4 replies
  • 40 views
youssef tarek

Hello Figma Support,

I was unexpectedly charged $218.88 for an annual plan renewal today. I was not aware that the subscription would renew automatically, and I did not intend to continue the plan.

I have already canceled the subscription immediately after noticing the charge and have not used any paid features or AI credits after the renewal.

I kindly request a full refund for this charge and cancellation of the subscription.

Thank you for your understanding.

 

I understand your refund policy, but I would kindly ask you to review my case again. The annual renewal charge of $218.88 was unexpected, and I canceled the subscription immediately after noticing the charge. I have not used any paid features or AI credits since the renewal.

I have been a Figma user and I respectfully request a one-time exception and a full refund for this unintended renewal.

Thank you for your consideration.

 

But again i was not aware of it and it just took all of the money that was on my credit card, please guys try to solve this asap i just want my money back and im not using figma.

This topic has been closed for replies.

4 replies

J
Figmate
  • Junko3
  • Figmate
  • June 24, 2026

Hi ​@youssef tarek ,

 

I understand you're dealing with an unexpected charge and seeking a refund.

 

While we appreciate your understanding of our refund policy, I’ve located your support ticket (#1973574) and added an internal note to escalate it and bring more visibility to your case.

For privacy and security reasons, we can't handle individual billing issues here on the Forum. Please reply directly to your ticket email to continue the conversation—our team will follow up with you there as soon as possible.

 

In the meantime, this article might be helpful:

Upgrade or downgrade your plan

 

Thanks,

youssef tarek
  • youssef tarek
  • Author
  • New Member
  • June 24, 2026

please please just try to solve that case and get my money back asap please i got no money on my credit card and i have bills to pay at the end of this month, i do not know why it is taking so long for you guys to fix that, please again try to refund my money i did not use any of the ai credits also when i got charged i texted the support team immediately and canceled that annual subs i was not aware of the annual subs. Kindly take my case seriously and refund me please.

youssef tarek
  • youssef tarek
  • Author
  • New Member
  • June 24, 2026

i’m gonna delete my account on figma to avoid these kinda mistakes in the futurre.

J
Figmate
  • Junko3
  • Figmate
  • July 1, 2026

Hi there,
I can see on our end that your support request has already been resolved. As mentioned, we're unable to discuss individual billing issues directly here on the Forum, so I'll go ahead and close this topic. If you have any further questions or concerns, please reply to your ticket email and continue the conversation there.

Thanks!

Terms & ConditionsAccessibility statement