I’ve tried updating figma, restarting figma, restarting my device and reinstalling figma, none of that helped— the browser version is stuck on this too.
I love this app, please help me get it back.
Solved
Figma not working— Desktop or browser (Mac)
Best answer by Tanushree Sudheer
Hi
Other than that, genuinely some of the best customer support I've ever received. I usually try to trouble shoot myself and don't have very high expectations when I reach out to customer support because I expect a delay, etc. The Figma team was so professional and helpful, and knew how to isolate the issue really well. They stuck with me for a while to help troubleshoot my issue, I can't thank you guys enough. Plus, feeling like I'm speaking to an actual person was such a relief. Please don't ever replace your team with AI, especially when they're absolutely wonderful. Thanks again!
This topic has been closed for replies.
Hey
I see in the backend that you have already reached out to the support team, thanks for doing that! I’ve gone ahead and assigned directly your case to our Technical Quality team for further investigation. Someone will reply you soon directly via your support case. For reference, your case number is #1992103.
Thanks for your patience in the meantime!
Hi
Other than that, genuinely some of the best customer support I've ever received. I usually try to trouble shoot myself and don't have very high expectations when I reach out to customer support because I expect a delay, etc. The Figma team was so professional and helpful, and knew how to isolate the issue really well. They stuck with me for a while to help troubleshoot my issue, I can't thank you guys enough. Plus, feeling like I'm speaking to an actual person was such a relief. Please don't ever replace your team with AI, especially when they're absolutely wonderful. Thanks again!
Hi again, thanks so much for the update! I'm really glad to hear the issue has been resolved, and thanks for sharing the workaround about checking your system proxy setting (that could definitely help others who run into something similar. 😄_
And thank you so much for your kind words. It truly means a lot to hear that you had such a positive experience with our Support team. I'll be sure to share your feedback internally, they'll really appreciate it!
Since everything is now resolved, I'll go ahead and close this Forum thread. If anything else comes up in the future, don't hesitate to reach out. Thanks again! 💙
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