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irenetliuu
New Member
June 30, 2026
Question

Transfer work files from school account to personal

  • June 30, 2026
  • 1 reply
  • 33 views

I just graduated college and lost access to my files from my student account. Is there a way I can transfer them to my personal?

    1 reply

    Celine_
    Figmate
    Community Support
    July 1, 2026

    Hi ​@irenetliuu , congratulations on graduating! Sorry to hear about the access issue. Don't worry, your files aren't gone.
    First, do you still have email forwarding set up from your student email to your personal one? If so, the easiest fix is to reset your password to bypass the university SSO login, then update your email address directly in your account settings. Here's how → Manage email address or password

    If you don't have forwarding set up and can no longer access your student email, no worries — our support team can help you regain access to your original account by updating the email address associated with it. They'll just need to verify your ownership of the account first.

    Just let me know which situation applies to you and I can point you in the right direction or create a support ticket on your behalf!