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Question

Plan payment is overdue

  • June 28, 2026
  • 1 reply
  • 11 views
YEH

6/22 2026에 플랜 갱신일이라 6/22에 pro플랜구독을 취소했어요.

그런데 계속 결제가 연체되었다고 이메일과 결제시도가 진행되고 있습니다.

알림이 오지 않도록, 결제가 시도되지 않도록 조치를 취해주실 수 있나요?

플랜구독취소는 완료하여 설정>admin에서 플랜취소버튼은 이제 보이지 않습니다.

1 reply

J
Figmate
  • Junko3
  • Figmate
  • June 30, 2026

Hi ​@YEH, 

 

I hope it's okay to reply in English! I understand you're concerned about why you keep receiving invoices even after canceling your plan.

I checked on our backend, and it looks like you canceled your subscription on the same day your current billing period started, but after the period had already begun. This is likely why you're still receiving invoices.

When you cancel your plan during an active billing period, Figma will downgrade your team to a free Starter team at the end of that period. Any seats added before the downgrade will be prorated and reflected on your final invoice. You'll continue to have access to all Professional plan features until the end of the current billing period.

For more details: Downgrade or cancel your plan


Since we're unable to assist with billing requests directly here on the Forum for privacy and security reasons, I was able to locate your support ticket(#1983787) regarding this and have added an internal note to help bring more visibility and expedite your request.

Please continue the conversation within your dedicated ticket, our team will follow up with you directly when they're ready to assist.

 

Thanks!

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