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Hi everyone,I am starting this thread to see if anyone else has faced regional restriction issues with Figma's user research rewards, and to hopefully get some guidance from the Figma Community or Research Ops teams.The Issue:I recently completed a product feedback interview via an in-app popup during a Figma tutorial. I was issued a reward link via Rybbon (BHN Rewards) Because my location is in Pakistan, the platform restrictions only permit me to donate the balance rather than claim the incentive money directly.Current Status:I have left the reward link completely unclaimed and untouched. The Research Operations team can verify its status as "Unclaimed" via the corporate BHN Rewards dashboard. I emailed research@figma.com and research-surveys@figma.com yesterday with my account details and the reward link.What I am requesting:Could the User Research/Ops team please look into this, cancel the restricted Rybbon link, and reissue the incentive through an alternative method supported in

I cancel my plan before the next payment date, and is a free plan, but it still charged, and I’m also free plan now.I’d like for the charge to be refunded 

I accidentally purchased a seat under the wrong team organization and need to move it to the correct team. I was planning to purchase additional seats, but I need them all to be associated with the same team.I've contacted support multiple times and have not received a response in over 24 hours. At this point, I'm unable to move forward with onboarding my team, and the lack of support is making me reconsider whether this is the right platform for us.Has anyone successfully transferred a seat from one team to another? If not, can support issue a refund so I can repurchase the seat under the correct team?Any advice or guidance would be greatly appreciated.

I would like to get a refund or restore my AI credits. I tried building a prototype of a website today a few times prompt was given but FIGMA crashes out, no outcome was given, not a signle version of the prototype, but all of my prompts were consumedd. Started on 3000 now I have 1800, and NOT A SINGLE OUTCOME

Hi everyone,The Figma MCP connector won't connect in Claude Desktop, and I've run out of things to try on my end. Hoping someone here has seen this.**Environment**- Claude Desktop (Windows), latest version- Figma installed as a personal plugin in Claude Desktop- Connector target: mcp.figma.com (cloud connector)**What happens**Clicking "Connect" on the Figma connector opens a claude.ai start-auth URL, and the API immediately returns:{"type":"error","error":{"type":"not_found_error","message":"Server not found"}}The desktop app also shows two banners: "Server not found" and "Failed to disconnect from server". The OAuth flow never starts — it fails before Figma is ever contacted.**Already tried, no change**1. Disconnecting the connector in the app → fails with "Failed to disconnect from server"2. Fully uninstalling the Figma plugin, restarting Claude Desktop, reinstalling → exact same error, and the connector reuses the identical server ID every time. So the broken reference seems to pers

Error ID: d04f9b10a85c4875bc773e86198d7644When I want to make changes from the main, I can't do it, and I get an error message: How can I solve this issue?

Hi Figma Support Team,I am writing to politely request a refund for a recent automated charge on my account.On June 4, 2026, my payment method was automatically charged for invoice number OL0MCCIT-0006. I did not intend to upgrade or renew this subscription, and I have not used any of the paid features or extra seats associated with this charge.I have already updated my team settings and canceled the plan to prevent any further charges. Could you please review my account activity and process a full refund for this invoice?Thank you for your time and assistance.

 This morning I was surprised by a charge for the Full Plan subscription on my credit card. I am not using Figma, and as soon as I noticed the charge, I immediately canceled the subscription.I would like to request that this new subscription charge be revoked and refunded, as I cannot afford this expense at the moment.Thank you for your understanding and assistance.

I cannot confirm charges or cancellation status from here, but if you canceled your Professional plan, you keep access to Professional features until the end of the current billing period, and then the team downgrades to Starter.For the accidentally upgraded seat, new paid seats on Professional are added to the next invoice, and if your plan has renewed under the updated billing model, they can be prorated from the day the seat was approved.Please tell me which page shows you being moved back to Professional—such as Admin, Settings, or Billing—and whether your subscription is monthly or annual.

When I Click “Publish” on my Make project, I see a “Missing Fonts” warning: Clicking the warning shows the missing fonts are Menlo and Halcom: However, these 2 fonts are not being used at all in the project. I can confirm this after having downloaded the codebase to Sublime Text and perfoming a project-wide search for “menlo” and “halcom” and not having found any occurrences. Make itself confirms this via prompt: I have done all these steps and can’t find a solution.The official documentation page for this subject (https://help.figma.com/hc/en-us/articles/38694569552151-Upload-a-web-font-to-Figma-Make) which is reached by clicking “Learn More” on that very screen, says there should be a Delete button on the fonts:However ​​​​​​, as can be seen from the second screenshot in this post, there isn’t such a thing.I’ll follow Make’s own advice and ignore that warning, but it is an odd and annoying thing that it happens.I know I could try downloading the fonts, uploading them and seeing if ei

Hi, I was unexpectedly charged $53.55 on my recent invoice due to accidental automatic seat upgrades. I intended to only have a single Pro seat for myself. I have already downgraded the accidental editors to 'Viewer-restricted' and updated my team settings to manual approval. Could you please look into this and issue a refund for the accidental seat charges?

 I'm opening this ticket because the Figma AI feature for renaming layers is not working.When I click Rename Layers, the loader appears, keeps spinning for a long time, and then nothing happens. The dialog simply closes without renaming anything.Platform and version: macOS Tahoe 26.5.1, Figma Desktop App 126.4.13.Account: Professional (paid).Scope: Happens across all files.Restart: I've tried restarting the Figma app, restarting my Mac, disabling iCloud Private Relay and Tailscale VPN. Nothing changed.Timeline: At least 2 weeks.Could you please look into this?

Via the chat i opened a ticket but i did not get a ticket or see the ticket in my requests...

Our organization shows "You no longer have access to this organization."Root cause was a failed payment (a bank-account charge did not go through). We have since paid successfully with a different card and the charge has cleared, but org access has not been restored.Payment is confirmed on Figma's side:- Invoice ID: in_1TH7kKIvcqWR3dFDASvhhSvE- Annual Organization subscription, charged successfullyI already have an open support ticket: 1953552, but no email reply yet. I'm the org admin / billing owner.Could a Figma Support Specialist please verify the payment against the invoice above and re-enable organization access? Happy to share the receipt or transaction reference privately. Thank you.

I canceled my subscription over a month ago, and you still charged me.You are literally stealing my money. I was thrilled with your services, but you are literally taking my money, and because of you, I couldn't make a payment. You opened a "case" for me, but you don't even respond to my emails or tell me the reason; you just close them without giving me an answer, and you don't send me a confirmation email either.If it had been my mistake, I wouldn’t say anything, but I canceled my subscription, and you just boast that “we don’t issue refunds” when you’re literally stealing—because I’m not the only one this has happened to. 

I have been able to publish my Figma Make Kit somewhat successfully once, but now when I go to update it I get an error about Syntax in Main.tsx (Screenshot below). There are no syntax errors that the agent can find and there is no Main.tsx in the files.  The Figma Make agent says, “the validator's error message names a file that isn't in your source tree.The system prompt for this environment also notes that the real entrypoint is __figma__entrypoint__.ts, auto-generated at runtime. So "main.tsx" in the error is almost certainly either:A hardcoded/generic placeholder string in Figma Make's validator A reference to a generated file you can't see or editEither way, there's nothing in your source you can rename or fix to make that specific message go away.”How can I clear this error and update my Figma Kit?Possibly contributing to this issue: I changed the Name= value in Package.json but I had the agent update all instances of the new name.Other troubleshooting I have done: refactored​​​

Figma, why are you directing people with invoicing issues to a public forum to get support? Teams spend tens of thousands with you annually, and you can’t even muster basic support? It’s shocking.

I am finding a pain point, ux frustration when adding annotations. I’ll write out the annotation, change the tag, hit the return key and it all disappears. I’ve lost my annotation and can’t seem to bring it back. When really, I would expect to be able to hit return to save regardless if i just added the annotation instruction or changing the annotation tag. 

Hi Since April 2026 I am not using figma, but I forgot to remove my professional seat and received an reminder that it would renew june 8, I went there and removed the seat, but it renewed anyway, I am asking for a refund since I don't need to use it anymore, and I didn’t use it in May. Thank you!

Hi Figma Team,I am experiencing a persistent WebGL crash ("An error occurred...") when working with videos inside Figma Slides on the Windows 11 Desktop App. I have been dealing with this issue for over a month now, and it is severely disrupting my daily workflow. The crash occurs even with very small, highly optimized video files and persists after a clean cache reinstall.I am attaching three screenshots to this report: the initial WebGL error dialog, and a "before" and "after" comparison showing the canvas degradation after switching workspace views.Bug Description:The canvas completely breaks when interacting with an MP4 video or switching workspace modes. The slide ends up looking completely "empty" or invisible. If I close the file and try to reopen it, Figma throws the generic WebGL crash screen: "No podemos abrir este archivo porque tenemos problemas con WebGL..." / "An error occurred. Please try reloading the page."Video Specifications:To rule out asset memory overload, I teste

I paid for an annual plan with one professional seat but my file has been locked and it says I have an overdue invoice. Please help me understand what’s wrong here. Sharing two screenshotsplease check the below details :Invoice number 4G8YM4O2-0014Receipt number 2362-8293Date paid May 15, 2026Figma GSTIN 9923USA29033OSHattaching paid invoice screenshot for the reference [image redacted by moderator to remove personal information] 

Dear Figma Support Team,I hope you're doing well. I'm reaching out because my Figma account was recently suspended without any prior warning or email explanation.I publish design resources on Figma Community and have always used the platform in full compliance with your Terms of Service and Community Guidelines.I kindly request:The specific reason for the suspension The opportunity to appeal and restore my account if possibleMy account email: [redacted by forum moderator to remove PII]I truly value Figma as a platform and would be very grateful for your assistance in resolving this matter.Thank you for your time and support.Best regards, Noah Quiroga

Hi there, I’ve just noticed that I have two plans running simultaneously for one account. Being charged annual as well as monthly. Could someone help me resolve this issue? Thanks!   

프로페셔널 Dev 시트를 먼저 유료 구매했는데 이용중에 실수로 풀 시트가 추가되어 2중 과금될것같습니다.다음달 청구가 총 $40달러로 예상된다고 하는데 이중과금되는것같아서 $15 결제한 Dev 시트를 취소하고 풀 시트만을 이용하고 싶습니다. 과금 체계가 이해가 잘 안됩니다. 환불이나 변경이 가능한가요?   I initially purchased the Professional Dev Seat, but a Full Seat was accidentally added while I was using it, and it appears I will be double-charged.I am told that the total bill for next month is expected to be $40. Since this seems like double billing, I would like to cancel the Dev Seat I paid $15 for and use only the Full Seat.I do not quite understand the billing system. Is it possible to get a refund or make a change?

Hello Figma Support team,I’m experiencing a persistent issue with my Figma account. I cannot create new design files or open existing design files in the browser. The page keeps loading indefinitely, and when I try to create a new file, I see a red toast message: “Failed to fetch.”However, Figma Home and Community pages can still load normally.Affected account:Email: (redacted by the moderator due to PII)Workspace / Team: 慧联运创新物流中心Affected file:TMS调度端运单模块高保真图https://www.figma.com/design/E2aAQp39s99QLERjfqCb5F/TMS%E8%B0%83%E5%BA%A6%E7%AB%AF%E8%BF%90%E5%8D%95%E6%A8%A1%E5%9D%97%E9%AB%98%E4%BF%9D%E7%9C%9F%E5%9B%BEObserved behavior:Opening existing design files keeps loading indefinitely. Creating a new design file fails and shows “Failed to fetch.” Recent files and file editor pages do not load correctly. Figma Community pages and templates can still be opened. The issue happens in the browser, not only in the desktop app.Context:Last week, I used Codex with Figma MCP to create or modify c