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Some files have been moved or deleted permanently from our workspace PZAZ TV and that happend last night it was between 07 PM 19 Apr and 0:30 AM 20 Apr by CET.  can you help us at least recover these important files:- Pzaz Design System- Pzaz Cards and Blocks (May 22, 2025)- Pzaz App 2.0Thanks in advance 

I just published the library but I don’t have the option to export. After clicking publish, I went back into my assets tab and saw that the option to “publish” appears again...so I tried clicking on it but then the new window I have unchanged components (which is true) and the blue publish button is greyed out. Is this a bug of some sort? I tried closing out of Figma entirely a few times and that still didn’t work. Over in the Figma Make tab, it doesn’t acknowledge the library at all.(I’m not on an edu. account but a company account) Thank you!

When clicking on an element and trying to set the fill to a pattern, it’s not possible to select a source and use it as a pattern anymore. Issue is happening both in browser and desktop app (126.1.2).  

[FIGMA UI UPDATE INTERFERES WITH CUSTOMER DESIGNS]On-canvas video controls from a recent figma update overlays non-dismissible UI on top of our design surfaces in the design view. This is incorrectly making all of our design files look like we’ve injected video players everywhere all  because we use video loops as background layers to provide real-world context. This one update impacts thousands of pages and hundreds of files on my team alone and is causing confusion for the PMs, engineering partners and leadership when randomly we are showing work that now has a Play button and the world [ VIDEO ] all over our files and presentations.This needs to be reverted, or cause our design org alone hundreds of hours in lost productivity removing video fills and replacing them with static just to hide a UI that should NEVER been placed over your customers design surfaces. It is ridiculous this implementation made it past your internal review process and showed up on top of our designs without a

Hi everyone,I’m posting here because I’m very worried about an unexpected billing issue and would appreciate any help from the Figma team or the community.I was unexpectedly charged $416.55 USD for a Figma Professional team monthly subscription. I did not intend to maintain a paid Professional team subscription with multiple paid seats, and this was not the paid plan structure I intended to use.I was not clearly informed or given a clear prior notice that charges would be applied per paid seat, and I did not knowingly intend to activate multiple paid seats on my team. I did not expect multiple paid seats to be active on my team or to be charged this amount at once.As soon as I noticed the charge, I immediately canceled the Professional plan and reduced the paid seats to prevent any future charges.I am a university student in Korea, and this unexpected charge is nearly half of my monthly living expenses. It has become a very significant financial burden for me.Could someone from the Fig

Hi everyone,I’m a bit confused about a recent charge and hoping someone from the Figma team (or the community) can clarifyI cancelled my full seat subscription before the renewal date, and my team is now on the Viewer (free) plan. I also no longer have access to billing settings or any paid features.However, on April 27, I received an invoice and noticed an automatic payment attempt from Figma.This doesn’t make sense to me because:• I cancelled the subscription in advance  • the account is already on the free plan and i had only 500 free ai credits with a limit of 150 credits per day• I didn’t add any seats  • since i changed my seat from full seat to viewer I haven’t used any paid features and undoubtedly i didn’t had them at all • I don’t believe I have any outstanding balance  Could someone please help clarify:1) why my subscription was not cancelled  even after multiple attempts, and even if i received an email with successful seat change 2) why they charged me even if i changed my

Hi! :) I submitted my Figma plugin Tokenry about 17 days ago, and it’s still in review. Just wanted to check if this is expected, or if there might be something wrong on my end. Plugin link:https://www.figma.com/community/plugin/1612136415712068154/tokenry It’s a design token generator that helps create variables, semantic tokens, and dev-ready structures in Figma. I haven’t received any feedback or requests for changes so far, so I’m a bit unsure if:  it’s just a long queue or if something might be blocking the review  Has anyone experienced similar wait times recently? And is there anything I should do (or check) while waiting? Really appreciate any insight 🙏

I have encountered an issue which is quite annoying. Sometimes instances in the design disappear. It usually happens with nested components but the annoying thing is that it is hard to predict when and how that would happen which makes it hard to find a solution to address the problem.As of today I have found, through some comments in the Figma forum, a temp solution which works arbitrarily: click on “Regenerate all instances (slow)” option in the cmd+k panel.Is there something else that can be done?Can Figma address the problem? The big issue there is that collaborators/stakeholders who do not have edit permissions on the files cannot execute the action to regenerate instances so they see half empty frames and cannot do anything about this.

Wondering if anyone else is seeing this or if it might be a bug?When I use the “T” hotkey to enter text, it used to switch back to the move/selection cursor if I clicked elsewhere on the canvas. Now it stays stuck on the text tool, so clicking off doesn’t exit it, and even pressing “V” just types a “v” into the text field instead of switching back to the cursor. I have to manually click on the move/selection tool to switch back. I’ve tried updating and hard restarting my computer, but no luck. This does not occur on the web version. It is very disruptive to my workflow and would appreciate any help.

Hi support team,I am unable to publish a FigJam widget that I developed. I had removed two-factor authentication, then re-enabled it after being prompted last week. Despite confirming that two-factor authentication is enabled and signing in with email and password (not SSO), I’m still receive the error when trying to publish the widget: 'We detected a change to your account details. Please contact support@figma.com to proceed.' I also tried resetting their password, but the issue persists.I had reached out to support multiple times via email but still haven’t heard back from them. My case number is 1868812. Could someone from the Figma team please help me verify my account and remove this restriction so I can continue publishing? Thank you! 

When trying to use an arrow from an element to its closest, arrow would ignore it and connect to the next one instead.   

Hi, After I submitted my plugin, I unpublished and published it again  but i haven’t received any mail but the status is showing in review .Also there is no way for me to know the status of the review of my plugin.So I was wondering if someone could help me figure out how to track the progress of the plugin review process. My plugin is here: Export to ExodeUI Thanks

Hello Figma Support team, I’m experiencing an issue where I’m repeatedly asked to complete a captcha while using Figma, even during very minimal activity. Yesterday I exported several files from my account as a precaution before my Education plan expired. Since then, Figma has started triggering captchas very frequently. Today, even exporting a single frame causes a captcha challenge. I’ve already tried the following: restarting the app and logging out/in switching networks (Wi-Fi and mobile data) using the desktop app and browser (including mobile) However, the issue persists. Could you please check if my account or IP has been flagged by mistake and help remove this restriction? This is affecting my normal workflow quite a bit. Thank you in advance for your help! Best regards,Yulia

Hey all,I’m suddenly unable to edit any text layers in Figma, across all files, pages, and even brand new files—affecting both my main and secondary accounts.What’s happening: Double-click and “Enter” don’t let me edit text—not in place, not in the side panel. Typography controls (font, size, etc.) are greyed out for every text layer I select. I can move/resize elements, change color, and create new shapes just fine. This started suddenly, across both Figma browser and desktop app. What I’ve already tried: Checked layer is NOT locked, not a component, and not a nested/grouped selection. Checked on different pages, old files, new files—issue persists everywhere. Created a totally new Figma file—still can’t edit any text, not even “Inter” font. Swapped between browser (Chrome/Incognito) and the desktop app. Logged out/in, refreshed, cleared cache/cookies, no effect. No issues with account permissions (“can edit” everywhere), and not a FigJam file. No overlays, masks, or

Hello,I recently noticed that I was charged $124.47 on my Figma invoice, and I was quite surprised by the amount.I wasn’t aware that adding or having multiple seats would increase the billing this way, and I couldn’t clearly see this information while using the product. I only intended to use Figma with two people, but it seems that additional seats were activated without me realizing the cost impact.As soon as I noticed this, I reduced the number of seats.Would it be possible to review this charge and provide a partial refund or credit for the extra seats that were added unintentionally?Thank you for your understanding.

When I use the AI functionality to translate the slide deck - the entire formatting of the original text style get’s lost. The fonts turn our really big and the entire layout collapses because of this. 

My company’s Figma account was suspended and we've been reaching out to our account manager to resolve but no one is responding. This is a major problem as many of our teams are blocked from doing their work. We’re working towards a major presentation tomorrow and this poses a significant risk.

ISSUE RESOLVEDH̶i̶ ̶F̶i̶g̶m̶a̶.̶ ̶F̶i̶g̶m̶a̶ ̶h̶a̶s̶ ̶r̶e̶c̶e̶n̶t̶l̶y̶ ̶m̶o̶v̶e̶d̶ ̶t̶h̶e̶ ̶i̶P̶h̶o̶n̶e̶ ̶1̶3̶ ̶M̶i̶n̶i̶ ̶a̶r̶t̶b̶o̶a̶r̶d̶ ̶(̶a̶l̶o̶n̶g̶ ̶w̶i̶t̶h̶ ̶o̶t̶h̶e̶r̶s̶)̶ ̶o̶u̶t̶ ̶o̶f̶ ̶t̶h̶e̶ ̶m̶a̶i̶n̶ ̶l̶i̶s̶t̶ ̶o̶f̶ ̶d̶e̶v̶i̶c̶e̶s̶ ̶a̶n̶d̶ ̶i̶n̶t̶o̶ ̶a̶ ̶s̶e̶c̶t̶i̶o̶n̶ ̶a̶t̶ ̶t̶h̶e̶ ̶b̶o̶t̶t̶o̶m̶ ̶o̶f̶ ̶t̶h̶e̶ ̶f̶u̶l̶l̶ ̶l̶i̶s̶t̶.̶ ̶A̶s̶ ̶a̶ ̶r̶e̶s̶u̶l̶t̶,̶ ̶t̶h̶e̶r̶e̶'̶s̶ ̶a̶ ̶b̶u̶g̶ ̶w̶h̶e̶r̶e̶ ̶i̶t̶ ̶d̶o̶e̶s̶n̶'̶t̶ ̶t̶r̶e̶a̶t̶ ̶t̶h̶e̶ ̶d̶e̶v̶i̶c̶e̶s̶ ̶a̶s̶ ̶a̶ ̶m̶o̶b̶i̶l̶e̶ ̶d̶e̶v̶i̶c̶e̶,̶ ̶s̶o̶ ̶t̶h̶e̶ ̶a̶c̶t̶i̶o̶n̶s̶ ̶i̶n̶ ̶p̶r̶o̶t̶o̶t̶y̶p̶e̶ ̶a̶r̶e̶ ̶t̶h̶i̶n̶g̶s̶ ̶l̶i̶k̶e̶ ̶'̶O̶n̶ ̶c̶l̶i̶c̶k̶'̶ ̶i̶n̶s̶t̶e̶a̶d̶ ̶o̶f̶ ̶'̶O̶n̶ ̶t̶a̶p̶'̶.̶ ̶C̶o̶u̶l̶d̶ ̶y̶o̶u̶ ̶p̶l̶e̶a̶s̶e̶ ̶r̶e̶s̶o̶l̶v̶e̶ ̶t̶h̶i̶s̶?̶ ̶T̶h̶a̶n̶k̶s̶.̶

I have been waiting to upgrade to the newest version of Figma UI. I have signed into Figma on a number of browsers. My colleagues have all been upgraded. Its now a year since the UI upgrade and I am going round in circles in an attempt to upgrade. What do I do?

Hi Figma Support Team,I am writing to formally request a FULL REFUND of $22.00 USD for Invoice ID: in_1TR3TelvcqWR3dFDniO8soFm, which was charged on today.This charge was ENTIRELY UNINTENDED. I have already manually cancelled the subscription to prevent any further billing, and I have not used any Professional features during this billing cycle.Please process the refund immediately and provide a written confirmation that:1. The $22.00 USD will be credited back to my original payment method.2. My subscription has been successfully terminated and I will NOT be billed again in the future.I look forward to your prompt confirmation of this refund.Regards,Kate

Hi Figma team,I'm reaching out because I urgently need to cancel my Config 2025 ticket and receive a full refund, but I've had no response despite multiple attempts to contact support.My situation:I submitted a refund request via both my personal Gmail and my work email It has been several days with no reply — not even a confirmation that my ticket was received My work email will be permanently deactivated on April 30 (in 2 days). If your team responds to that address after that date, I will have no way to receive it or respondI understand that full refunds are available until May 22, 2026, and I am well within that window. I simply need someone to process my request before I lose access to my work email entirely.I've also tried the Support Hub chat as recommended in other threads, but have not been able to reach a real person.Could someone from the Figma team please locate my request and confirm my refund? I'm happy to verify my details. Thank you.

Hi Figma team,I submitted my plugin DesignReady.ai for review on March 28th, 2026. It's now been about one month and the plugin is still showing as private/in review. I haven't received any feedback, approval, or rejection so far.I completely understand that review times can vary, especially with high submission volumes. Just wanted to check in to make sure everything is in order and that there's nothing I need to address on my end.Is there anything I should do differently, or is the submission still in the queue?Thanks for your time and for supporting plugin developers!

Hi, I purchased the professional plan and I cannot use the dev mode. The license is enabled for my user.thanks for your help, Virag

Hey team, I’ve been facing this issue for a long time now. The typeface “Figtree” does support the ₹ glyph, but the version of Figtree that Figma is using doesn’t seem to support it. Because of this, I installed Figtree on my local machine. As per this article, fonts installed locally should take priority, but in this case, Figma’s default font is still taking precedence.When I use the Figma desktop app, the ₹ glyph is not supported, but when I switch to Figma on the web, the ₹ symbol appears correctly. Am I missing something here, or is this a bug on Figma’s end?

Summary Design objects (components, layers) in a Figma file were silently deleted at unknown points while the Figma Developer MCP server (figma-developer-mcp) was active. Unexpected version auto-saves were also recorded at times when no intentional edits were made.EnvironmentFigma Developer MCP: figma-developer-mcp v0.8.1 (--stdio transport) MCP client: Claude Code v2.1.91 (Anthropic) OS: Windows 11 Pro Figma access: via Personal Access Token (API key)Observed behaviorMultiple design objects disappeared from a delivery file without any intentional edit. Version history showed auto-saves at unexpected timestamps (e.g., 18:06 and 08:06) that did not correspond to any deliberate user action. The issue affected multiple screens, not limited to a single component.Likely trigger The MCP server process starts automatically when Claude Code opens the associated project, even when no Figma tools are explicitly called in the session. It is unclear whether the deletions occur at server initializa