Skip to main content
Question

Pending refund request - Ticket #2031159

  • July 30, 2026
  • 1 reply
  • 9 views
chicobuttowski

Hi Figma Community team,

 

I submitted a refund request 6 days ago for an accidental $15.00 USD subscription charge (Invoice ID: in_1TwWYTlvcqWR3dFDD99CFGcZ).

 

I replied to the automated support email with all the requested details regarding my team name and admin rights, but my support ticket #2031159 has been pending without any updates for 6 days.

 

Could someone from the support team please take a look at this ticket when possible?

 

Thank you!

1 reply

adamsmasher
Figmate
  • adamsmasher
  • Figmate
  • July 30, 2026

Hi, ​@chicobuttowski. Thanks for your post - I can understand your frustration considering it’s been six days since you submitted your ticket.

 

I did a quick search, found your ticket and flagged it to the team. You should hear back soon regarding your request. In the meantime, let me know if you have any questions regarding cancelling your service itself. It looked like you already took care of that, but I wanted to check just in case you had any other questions. Thanks for your patience!

Terms & ConditionsAccessibility statement