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Question

Refund request for monthly seat on Figma team account

  • July 31, 2026
  • 1 reply
  • 9 views
이유진

방금 실수로 팀 내 5명의 권한을 Full에서 Dev로 변경 후, 다시 Full로 변경했는데, 그 때문에 비용이 과하게 청구되었습니다. 

이 추가 요금을 취소하고 싶습니다. (Billing adjustments을 취소하고 싶습니다.)

즉시 권한을 Full로 수정했습니다.

최종적으로 제가 이용하고 싶은 좌석은 Full 5명, Dev 1명입니다.

 

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • July 31, 2026

Hey ​@이유진, thanks for reaching out! I'll be replying in English but please let me know if something is unclear, happy to clarify.

Looking at the invoice you shared, your Monthly costs section already shows 5 Full seats and 1 Dev seat, which matches what you want to end up with. So the seat correction you made looks like it's taken effect there. The part still in question is the separate Billing adjustments line ($146.30), which is what tends to show up when a seat type changes more than once within the same billing period.

A couple of things worth checking on your end:

  1. Head to Admin > People and confirm all five members are showing as Full seats under the Seat type column, just to be sure the correction is fully reflected.
  2. Click the Learn more link next to Billing adjustments on your invoice. It breaks down which specific changes make up that $146.30.

I can't look into your account specifics here on the forum for security reasons, but our customer support team can take a closer look at the invoice and the seat changes behind it. Could you please submit a request through our Support hub? They’ll be able to review this in detail and help out. 

For more on how seat changes affect billing, here's our guide: Manage billing on the Professional plan.

Hope this helps and let me know if anything else comes up!

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