Retrive one figma account, its user name email address is not active now.

Hey ​@Manoj M, thanks for reaching out! 

First, a quick question that'll help point you in the right direction: is that old email address still forwarding messages to an inbox you can access? If so, you should be able to sort this yourself:

1. Reset your password using the forwarded email.
2. Log in with your new password.
3. Head to your account settings and update the email address there.

Full steps are here: Manage email address or password. 

If that old address isn't forwarding anywhere and you can't get into it at all, our customer support team can help by manually updating things. That part does need to go through account verification for security reasons, so it's not something I can handle directly here. Just let me know and I'll get a support ticket started for you.

We're not able to move files directly to a different account, but once you're back into this one, everything will be right where you left it, and you're welcome to duplicate anything over to another account yourself if you'd still like to.

Let me know how it goes!

Hi Gayani,

The email is not active at all, and it is not accessible either. I want customer support help to reset the email to another one. Could you please direct me to do so? Thank you.

Hey ​@Manoj M, thanks for confirming!

I've gone ahead and opened a support ticket for you. Your ticket number is  #2041313, for reference.

What support can do is start the process to manually update the email address on your Figma account. Once that's changed, you'll be able to log back into this same account, files included, will be exactly where you left it. If you'd still like to move anything over to a different Figma account after that, you're welcome to duplicate it across yourself.

For this, they'll first need to verify that you're the owner of the account. Our team will follow up by email with a few questions to confirm that before making any changes. Keep an eye on your inbox for that.

Feel free to reply here too if anything comes up in the meantime! 

Hi Gayani,

I am awaiting the mail from the support team.

I will let you know the progress.