URGENT: File Missing

Hey ​@Echo Zhao, thanks for reaching out! I can see you’ve submitted a support ticket, while your ticket (#2040597) is in queue, here are a few things worth checking on your end that are easy to miss:

• Drafts → Deleted section: if the file was moved to trash rather than removed outright, it'll show up there and you can restore it directly.
• Other teams on your account: trash is separate per team, so if you're part of more than one team (common on Edu plans), it's worth checking each one's Drafts and trash, not just the one you use most.
• Correct account: worth double-checking you're logged into the same Figma account you created the file under. You can switch accounts from the file browser if you have more than one.

If none of those turn it up, it'd really help the team to have the file's URL. Since that's account-specific, the best place for it is your existing ticket rather than here on the forum. If you don't have the link handy, a few places it might still turn up:

• Your web browser's history.
• Any past conversations where you might have shared the file with colleagues.
• The 'File > Recently Closed' menu if you're using the desktop app.

This article covers how deleted files and trash work in Figma, which might help explain what you're seeing in the meantime: Delete and restore files.

Once the URL's added to the ticket, the team can take a proper look. Feel free to reply here too if anything's unclear!

Thank you for reply. However, I have checked many times. Each team project, either Figma browser or desktop. Restart my mac… Trying every thing I can do. It just disappear. I sware I never deleted it.

Hey ​@Echo Zhao, thanks for confirming! 

The one thing that'll actually move this forward is the file's URL. If you can add it to your ticket (#2040597), the team will be able to investigate. The tips from my last reply (browser history, past shares, File > Recently Closed) still apply if the link itself is hard to track down.

Once that's on the ticket, the team can dig into it properly.

Hi Ganyani, 

I have append the link to the ticket email I sent earlier, is that correct? 

Thanks

Echo

Hey ​@Echo Zhao, got it, thanks! Your ticket's updated, no action needed on your end for now. Someone from the team will be in touch there shortly. Appreciate your patience while we look into this.