Dear Figma Support Team,
I would like to request your assistance in recovering two Figma design files that have gone missing from my account.
These files were not deleted from my end, and no one else had access to them as they were created and managed under my account only. I last accessed these files approximately 2-3 days ago. I tried to open the link I shared with my mate (only view access); it displayed the message "Hmm, we couldn't find that one. This design file may have been deleted, moved, or made unavailable."
The details are as follows:
- Number of missing files: 1
- Known file name: MediPort or MediPort hi-fi
- Plan: Edu
- Owner: Same account
- Last accessed: Approximately 2-3 days ago
Since these files contain important project work, I kindly request you to check if they can be restored from your end or if there is any way to recover them.
Please let me know if you require any additional information to assist with the investigation.
Thank you for your time and support. I look forward to your response.
Best regards,
Echo Zhao