Dear Figma Support Team,
I hope you are doing well.
I recently noticed a charge of $115 on my account, and I wanted to reach out because I believe I misunderstood how collaborator billing works.
I am new to Figma and have only recently started using it as a freelancer. While working on my projects, I shared access with a few people so they could view or collaborate when needed. I genuinely did not realize that adding users in this way could result in additional charges, nor did I notice any warning that these collaborators would increase my subscription cost.
This was an honest mistake on my part, and the billing came as a complete surprise. As someone who has just started freelancing, this unexpected expense is quite difficult for me to manage.
I completely understand that billing policies exist, and I take responsibility for not fully understanding the pricing model. However, I would be very grateful if you could review my account and let me know if there is any possibility of a goodwill adjustment, refund, or credit for these unexpected charges. I have already reviewed my workspace settings to ensure this does not happen again in the future.
Thank you for taking the time to consider my request. I truly appreciate your support and look forward to hearing from you.
Kind regards
