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Cancel my Figma subscription and refund the payment

  • July 31, 2026
  • 1 reply
  • 17 views
B KIM

Hello, I accidentally made a payment for my Figma subscription. Could you please cancel the subscription and issue a refund for the recent charge?

Account email: [redacted by the moderator due to PII]
Payment date: [July 22, 2026]
Amount charged: [$211.20]

Thank you.

Best answer by Celine_

Hey ​@B KIM ,Celine from the Community Support team at Figma here. Thanks for reaching out in the Figma Forum! I've gone ahead and created a support ticket on your behalf so our support team can review your request. For reference, your support ticket is #2042700, sent to your email address: ix.kxxr@gxxxl.xxm.

In the meantime, if you haven't already, you can cancel your subscription to prevent future renewals by following the steps in our Help Center: Cancel a Professional team subscription.

I'll paste the instructions below for you as well. To cancel your Professional plan subscription:

  1. Using the browser or Figma desktop app, locate the Professional team in the file browser sidebar.
  2. Click  Admin.
  3. Select the  Settings tab.
  4. In the Plan section, click Cancel plan.
  5. Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.

Regarding your refund request, please note that refund requests are reviewed on a case-by-case basis in accordance with Figma's Terms of Service. Our support team will review your specific situation and let you know what options may be available. Please keep an eye on your inbox for a reply from the team. Thanks!

 

Update: Our Support agent has replied to your case and confirmed that your Professional plan has been cancelled. For the full details regarding your account and billing request, please check your support case directly. Thank you!

    This topic has been closed for replies.

    1 reply

    Celine_
    Figmate
    • Celine_
    • Community Support
    • Answer
    • July 31, 2026

    Hey ​@B KIM ,Celine from the Community Support team at Figma here. Thanks for reaching out in the Figma Forum! I've gone ahead and created a support ticket on your behalf so our support team can review your request. For reference, your support ticket is #2042700, sent to your email address: ix.kxxr@gxxxl.xxm.

    In the meantime, if you haven't already, you can cancel your subscription to prevent future renewals by following the steps in our Help Center: Cancel a Professional team subscription.

    I'll paste the instructions below for you as well. To cancel your Professional plan subscription:

    1. Using the browser or Figma desktop app, locate the Professional team in the file browser sidebar.
    2. Click  Admin.
    3. Select the  Settings tab.
    4. In the Plan section, click Cancel plan.
    5. Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.

    Regarding your refund request, please note that refund requests are reviewed on a case-by-case basis in accordance with Figma's Terms of Service. Our support team will review your specific situation and let you know what options may be available. Please keep an eye on your inbox for a reply from the team. Thanks!

     

    Update: Our Support agent has replied to your case and confirmed that your Professional plan has been cancelled. For the full details regarding your account and billing request, please check your support case directly. Thank you!

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