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Hi, can you please tell me if there is a limit on the number of people who can edit a free team file?

I have some kind of inappropriate memory error in my workspace - a crash in debug mode - "memory usage".I have a workspace with three pages, and they've been working on it for a year - no errors.I've done this, and there are a few photos left - the memory is 80% full.I've tried to fix it many times, but the result is the same. I need to delete everything, and only then will the error stop appearing.I did it through Help - troubleshooting - "reload all tabs" and "reset figma and restart". It didn't work. And I literally cleared the memory every time in debug mode - it went down to +- 30%, and it still gave me an error that it was 80+% full.

Hi I’ve been a Figma user for the past 3-4 years, all of which I have been using the education plan. However this year I changed schools, and my school email does not accept third party emails. This means that I cannot receive any email confirmation emails, when trying to change my account email to my school email in order to be eligible for the education plan. I have tried contacting Figma by email a couple times with no answer.I would really appreciate if this issue could be resolved since I use Figma on a daily basis. Thank you.

저는 dev mode 한 달에 대한 것만 결제했는데 왜 추가로 더 자동결제 된 건지 모르겠어요.이용하지 않은 것에 대해 환불해주세요.

We recently paid for a Full Seat for the space, but now it has been reset to a Free plan. Can you tell me what the problem is?

Yesterday, December 20th, I was charged $40. I would like to know, firstly, why this is, since the payment I made on November 20th was only $3.Secondly, I would like to know if my plan has been canceled, as I no longer require a professional plan and I don't see the need to be charged $40, which I won't be using.I need help confirming whether my professional plan has been properly canceled.

  I know there are a ton of topics on ghost components. But I have THREE different ghosts of a button in my library.It has been a loing journey to master this button through variable collections, but the control with only a minimal amount of variants is amazing!But the ghosts? I cannot escape the ghosts.Only ONE of the buttons is actually placeable as an asset.One is placeable but trying to go to source says “Restore component,” so this one is a ghost.Here is the weird...the other two buttons throw this bonzo error.“You can't add an instance of a shared component into the document from which the shared component was published if the original component was deleted.”Someone explain that one.   

I’m not sure if this was intentionally left off or it’s not fully rolled out. 

My Figma files are stuck in prototype view mode and my Figjam is stuck on a blue screen. I am unable to edit or see any projects. (this is only an issue on my desktop, I am able to see them while on my iphone 12 mini) I don't seem to have the buttons for getting out of prototype mode, zooming out doesn't locate the work, and escape doesn't exit the viewer mode. Help!

This is what pops up and am still waiting for the support team to contact me before I lose access.“Verification Limit ExceededWe're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.”It still states that I need to verify.I am starting to get worried it will interfere with my school work if it does not get resolved asap.

Hello. I haven't been able to open Figma for three days now. Error -106 is displayed, although my internet connection is fine

Hi Figma team, I’m an admin/member of the ExtremeSneakList team and we’re currently blocked from editing a critical Figma file (ESL Shop). The file is locked and owned by a former collaborator who is no longer responsive or available. At the moment, all current team members only have view access, which is preventing ongoing development work. I’ve already attempted to contact the original owner directly to request an ownership transfer, but have not received a response. This file was created for our business and is required for active product development. I’m requesting guidance or assistance on transferring ownership to the ExtremeSneakList team or unlocking the file so it can be duplicated and maintained by our organization. I’m happy to provide the file link, screenshots, and proof of ownership/administration of the team if need

De uns dias para cá, o figma não está gerando imagens via endereço de imagem, mais alguém está com esse problema. Pois até agora não encontrei a solução para esse problema. 

Hi everyone,I've been experiencing issues accessing Figma from Uzbekistan recently. It seems that some regional restrictions might be affecting the service. Could anyone provide insights into what's happening and if there have been any recent changes or updates in the past week? Any help or clarification would be greatly appreciated.Thank you!

Hello Figma Team,I received a design created in Figma (partly with the help of AI), but I currently only have view access to it.I would like to fully edit the design and download all assets, including layers as well as SVG and PNG files.My questions are: What do I need to do to obtain edit access instead of view-only access? Is a specific subscription plan required for this? How can I ensure that all layers and SVG/PNG assets are fully exportable? If the design was generated using AI, are there any additional steps required to gain full editing and export rights? Thank you very much for your support.I look forward to your response.Kind regards,Leugzim Rullani

I previously used AI to generate a prototype once. However, I didn’t save it on the page of the generated prototype, and when I clicked the back button in the browser, I was taken back to the homepage. Then, when I tried clicking the Design button again, it prompted me with "Failed to fetch".

When generating an image, even if I specify the frame size or image quality in the request itself, the image quality is poor, and the frame size is greatly reduced. How can I fix this?

Hello, my figma account has been blocked for the past 3 weeks and i forgot to contact education@figma.com earlier, i’ve contacted them monday (2025/11/10) and have been waiting since, i can’t do the normal verification since i’ve reached the maximum number of attempts.Thank you and i’ve contacted them with the email associated to this account.Chady

Are there humans on the other side of Support?  I sent in a ticket but haven't heard back anything and my team is dead in the water.I upgraded my Professional account to Organization yesterday paying the $1400.  Immediately after the upgrade went through, something broke in my account and my Supabase project seems to been disconnected.  First it threw a Supabase error and told me to fix config.  When I went into config is says the project is deleted.  I’ve confirmed the project is in fact not deleted on the Supabase side but it seems the linkage between the projects is broken.I’m unable to create re-link it from the Figma side as it won’t allow me to fix or create a new Supabase linkage.  Seems like the upgrade scrambled an id somewhere and broke a table.  Can someone fix this please?  I paid for an upgrade and instead got my project progress halted.Ticket# 1643042

I tried Figma Dev Mode MCP server with GeminiCLI. Seems that the get_image Funktion can be called but Gemini reports an issue with saving the fileDo you know if it is a Figma Dev Mode MCP server issue or a Gemini CLI issue?  

My account is unable to update plugins because I changed the two-step verification process. The account is this email address. Please help me resolve this. The plugin name is iconcraftpro.

I inserted a slide for my future website, entered it into Figma Make to make this site more prettier, but after sending the request, I was given the following error report:“figma.com: Something went wrong Request ID: 6a45a0b7-394c-43af-8569-13d5d34b1bc8”(although this large number of characters is not important to me yet, because there were others, because I tried several times.)Can anyone explain what this means and what to do (Is there a problem on the server or is there something wrong with a part of my project)?

Hi Figma team,I’m looking for help reviewing a billing charge tied to a previous Professional plan under this account’s email.I accidentally approved an edit request which added an additional Full Seat. The seat was removed within a few hours once I noticed the billing change, and it wasn’t intentionally used for ongoing collaboration.I no longer have access to the original workspace to manage billing, but the invoice is still associated with this email.I understand Figma’s non-refundable policy, but I was hoping this could be reviewed for a one-time courtesy adjustment given the brief and unintentional nature of the seat usage.If needed, I’m happy to provide approximate invoice dates or other details to help locate the charge.Thank you for your time and help.

Hello Figma Support Team,I am writing to formally request a comprehensive review of a billing and access issue related to my Figma subscription.I was charged a total of USD 36.00, which includes prorated adjustments during the billing period from Nov 19 to Dec 19, 2025, related to a seat change between Professional Dev and Professional Full.I would like to clarify several key concerns: My Professional Dev seat was already charged USD 15.00 on Nov 19. Since the price difference between a Professional Dev seat (USD 15) and a Professional Full seat (USD 20) is only USD 5, I reasonably expected any mid-cycle upgrade charge to reflect only this difference on a prorated basis. However, the invoice shows that I was charged nearly USD 16 for the adjustment period, which is significantly higher than the actual plan difference and was not c