I am being billed for a full seat ($20 per month). However when I open Figma, it shows that I’m on a free plan. How do I fix this? How do I get compensated for the past two months where I was billed incorrectly?
Solved
Billing / Seat Issue
Best answer by Gayani_S
Hey
A quick bit of context: billing is tied to a specific team's subscription, not your account as a whole. So it's possible the $20 charge belongs to a different team you own or manage than the Starter one currently showing when you open Figma.
Quick question to help narrow it down: do you manage more than one team or Figma account? For example, one for personal use and another for work or a client?
I can't look into account or invoice specifics here on the forum for privacy and security reasons. For that, could you reach out to our customer support team through the Support Hub? They'll be able to look into the specific invoice and confirm which team the charge is tied to.
In the meantime, this article walks through why extra charges show up and how seat billing works: There are additional charges in my Figma bill.
Hope this helps!
Invoice ID: in_1TU1JZIvcqWR3dFDMzfj5peG
Hey
A quick bit of context: billing is tied to a specific team's subscription, not your account as a whole. So it's possible the $20 charge belongs to a different team you own or manage than the Starter one currently showing when you open Figma.
Quick question to help narrow it down: do you manage more than one team or Figma account? For example, one for personal use and another for work or a client?
I can't look into account or invoice specifics here on the forum for privacy and security reasons. For that, could you reach out to our customer support team through the Support Hub? They'll be able to look into the specific invoice and confirm which team the charge is tied to.
In the meantime, this article walks through why extra charges show up and how seat billing works: There are additional charges in my Figma bill.
Hope this helps!
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