Hello Figma Support,
I’m reaching out regarding an unexpected overdue invoice on my Figma Professional plan.
I was previously using Figma through an educational account. After graduating, my educational access was deactivated, so I upgraded to the Professional plan because I needed continued access to my Figma files.
I intended to use the Professional plan on a monthly basis for one month at a time. My previous payment was made on July 4, 2026, for the Professional subscription. I did not intend to continue the subscription into another billing period.
However, I can now see an invoice in my Billing > Invoices section with the following details:
- Previous payment: July 4, 2026
- New invoice due date: August 1, 2026
- Invoice amount: $23.60
- Status: Overdue
- Current status: My team is locked because of the overdue invoice
I did not renew or set it to automatic renewal for the Professional subscription for August, and I also did not use the Professional plan during this period. I have now cancelled/deactivated the subscription because I do not want it to continue renewing automatically.
I am currently considering purchasing Professional again for one month because I need to use it now. However, I am unsure what will happen if I update my payment details. The Billing page only gives me the option to update my payment details, and I don't want to accidentally be charged for the overdue August invoice and then charged again for another full month starting from today.
Could you please clarify:
- Why was the August 1 invoice generated despite my intention to use Professional for only one month?
- Is the $23.60 August 1 invoice for the period from August 1 onward?
- Since I did not intend to renew and did not use the plan during this period, would it be possible to waive or cancel this invoice?
- If I want to purchase Professional for one month starting now, on August 20, 2026, is there a way to start a new monthly billing period from today rather than being charged for the August 1 invoice?
I would appreciate it if you could review my account and let me know the best way to proceed before I make any payment.
Thank you for your help.
