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Thalles Gabriel
Thalles Gabriel
New Member
August 15, 2026
Solved

Charge on my card

I switched my plan to Free over a month ago, yet I’m still being charged on my credit card; I even cancelled my account, but I’m still being billed for a month where I didn't even use Figma's services.

Tom Reem
Tom ReemSolution
Figmate
August 15, 2026

Hey ​@Thalles Gabriel, welcome to Figma Forum and thanks for flagging this.

I can't access or share billing details, or account-specific settings in this public thread — but I've followed up with the Customer Support team. They've received your report and are tracking it under case: 2073491.

For updates and next steps, keep an eye on the inbox tied to your account. In the meantime, this resource covers how downgrade timing and final billing work, which may help clarify what you're seeing: Upgrade or downgrade your plan.

Appreciate your patience as we take a deeper look!

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2 replies

Tom Reem
Figmate
Tom ReemSolution
Figmate
August 15, 2026

Hey ​@Thalles Gabriel, welcome to Figma Forum and thanks for flagging this.

I can't access or share billing details, or account-specific settings in this public thread — but I've followed up with the Customer Support team. They've received your report and are tracking it under case: 2073491.

For updates and next steps, keep an eye on the inbox tied to your account. In the meantime, this resource covers how downgrade timing and final billing work, which may help clarify what you're seeing: Upgrade or downgrade your plan.

Appreciate your patience as we take a deeper look!

Tom Reem
Figmate
Tom Reem
Figmate
August 19, 2026

Hi again ​@Thalles Gabriel, checking in after Customer Support took a closer look. They've sent you a follow-up under case: 2073491 — check your inbox for the details. If any account-specific questions remain, follow up with them directly, otherwise we’re glad to help here!

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