CRITICAL BUG: Entire design disappeared

Hey ​@UnableToSelectAnyObjects, thanks for flagging this! 

The fact that it's consistent across the macOS app, Chrome, and Safari tells us this might be not a local rendering issue.

Before I escalate this to our engineering team, I'd like to gather a few more details to give them the best possible picture:

1. Can you share the direct link (URL) to the affected file? Feel free to send me a DM. 
2. When did this happen exactly? 
3. Were you doing anything specific inside the Auto Layout frame when the canvas went blank — resizing, adding a component, using a plugin, or anything like that?
4. Were any other editors active in the file at the same time?

In the meantime, a couple of things worth trying:

• Open the file and use Cmd+A (Mac) or Ctrl+A (Windows) to select all, then check the right-hand panel to see if elements are registering as selected even if they're not visually appearing. This can help confirm whether the objects still exist in the file structure but aren't rendering correctly.
• In version history, rather than relying on the blank preview thumbnails, try clicking the timestamp links directly. The previews can sometimes fail to render even when the version data itself is intact.

If version history isn't able to get you back to a working state, the next step is for our team to inspect the file on the backend directly. For this I can create a support ticket on your behalf.  

You can also find more on navigating version history in our Explore the version history of a file article.

Let me know how you’d like to proceed! 

I just encountered the same problem. The whole 3 hours work is wasted.

All of the 4 points mentioned by ​@UnableToSelectAnyObjects are also applying here. I can’t access this part of a file through history nor by trying different websites/softwares.

Happened just 30 minutes ago. I was working with vectors and effects ONLY.

Did you have a chance to look at this bug ​@Gayani_S?

Hey @czarnynegatyw, thank you for the detail here!

I've created a support ticket so our team can look at your file directly on the backend. You should receive an email shortly with ticket number #1959412, please reply to that email with the following:

• The direct URL to your affected file
• The approximate time this happened and your timezone
• Your OS and browser or desktop app version
• Whether any plugins were active at the time

A couple of quick things worth trying in the meantime:

1. Try clicking directly on the version history timestamps rather than relying on the preview thumbnails. The thumbnails can sometimes fail to render even when the underlying version data is intact- the timestamp links give you a better shot at actually loading a previous state.
2. Use Cmd+A / Ctrl+A inside the affected frame to select all. If elements are registering as selected in the right-hand panel even though nothing's visible on canvas, that tells us the content may still exist in the file structure but isn't rendering- which is useful to know either way.
    

Thank you again for taking your time to flag this! 

Hey ​@Gayani_S same bug happened to me, can I ask for support here as well?

Hey ​@Mateus Rafael, Celyn here stepping in for Gayani. Thanks for chiming in and for providing the screenshot.

Just a quick check if you have attempted the steps outlined in the post above? 

1. Try clicking directly on the version history timestamps rather than relying on the preview thumbnails. The thumbnails can sometimes fail to render even when the underlying version data is intact- the timestamp links give you a better shot at actually loading a previous state.
2. Use Cmd+A / Ctrl+A inside the affected frame to select all. If elements are registering as selected in the right-hand panel even though nothing's visible on canvas, that tells us the content may still exist in the file structure but isn't rendering- which is useful to know either way.

In the meanwhile, I’ve went ahead to create a support ticket for you so the team can look at your file directly from the backend. Your ticket number is #1966824.

It will be really helpful if you could reply directly to the email with the following:

• The URL to your affected file, and invite support-share@figma.com with “Can View” access (this won’t impact your billing and will allow us to reproduce the issue and investigate further with Engineering).
• Your OS and browser or desktop app version
• Whether any plugins were active at the time

Someone from the team will be reaching out with next steps shortly, thanks for your patience!

I am getting the same issue. One specific component from our library stopped rendering in some files. Does anyone have a solution for this?

Hey ​@Walfrido Neto, thanks for jumping in and sharing what you're seeing!

Just to make sure I'm pointing you in the right direction, a component from a library not rendering in some files, but presumably fine in others, can stem from a few different things, so I'd love to get a clearer picture before suggesting next steps.

Could you tell me a bit more about what you're experiencing?

1. What does "stopped rendering" look like, is the component showing as a blank frame, a broken instance icon, or something else entirely?
2. Is this happening in files where the component is used as an instance from a published library, or is it a local component?
3. Has anything changed recently in the library file itself, such as a component being renamed, moved to a different page, or the library being republished?
4. Are the affected files ones you own, or are they shared files in a team or organisation?
5. Which platform are you seeing this on, desktop app, browser (which one), or both?

Once I have a clearer picture of what's happening and where, I'll be able to dig in properly. Thank you! 

I am facing an issue with my Figma project. I created my complete UI design in a Figma file, but suddenly the whole project has disappeared or is no longer available.

My complete work was there before, but now I cannot find the design. I have checked my account and tried refreshing, but the file/design is still missing.

Has anyone faced this issue before or knows how I can recover my lost Figma project?

Hey ​@Iqra 3tech , Celine from Figma here, stepping in for Gayani_S!  I'm sorry to hear this also happened to you.

Here are a few things worth trying:

• Zoom to fit the content: Press Cmd/Ctrl + Shift + H to zoom to fit all content on the canvas. Sometimes frames exist but are just far off-screen.
• Check your version history: if you haven’t yet, go to the file name in the top toolbar > Show Version History. Figma auto-saves snapshots regularly, so you should be able to find a version where your content was still there and restore it. Here's how in our guide here.

If the above doesn't resolve it, please submit a bug report and include a copy of your file so our support team can take a closer look and try to reproduce it. To do that: Go to the Support Hub / Type “Report a bug” / Click Start a chat, select Enter and follow the prompts.
In the form, please include the URL of the file and grant "Can View" access with support-share@figma.com This allows us to reproduce the issue and investigate, thank you!

Has there been a resolution to this issue? I just encountered the same problem and did submit a support ticket. I’m not sure how to move forward if my designs keep disappearing.

I’m experiencing issues with Figma backend today, particularly with REST API requests. Few hours ago they started to fail by timeout. Since that approx. 90% of requests are timing out now.

Looks like global Figma issue.

Thanks for submitting a support ticket, ​@Suzie Zack - you should hear back soon from our team. In the meantime, let’s troubleshoot this here, too.

First, a few basic questions to rule out some of the more obvious stuff that you might have already tried (these are what ​@Celine_ mentioned above):

• On the page with the missing design, if you zoom to fit all content on the canvas using Cmd/Ctrl + Shift + H, do you see the design?
• If you check your version history, are you able to restore the design using a previous version?

And now a few more specific questions:

• Are the designs that are missing wholly created with the last few hours, or were they older than that and you just made some changes to them?
• Are you using the desktop app or web browser? If it’s the former, can you check and make sure that you’re running the newest version? For me, this is v126.7.10.

Hi, I did try the first two bullets without any luck.

The designs were created within the last few hours. Earlier in the week I’m realizing the same thing happened in the same file but I noticed that deletion the following day.

I am using the desktop app. I did noticed after a restart today, before I realized my designs were missing my Figma app might have updated. The app icon in the toolbar went from a black background to a white background. I am now on version 126.8.16.

Hi, ​@Ozhered Michael - thanks for your reply! 90% of requests is a lot and I’m sure that’s frustrating for you.

Are you using a computer or network that is managed by your IT department? I’m wondering if something changed with your network configuration that might be interfering with the requests you are making. If some are still succeeding, it doesn’t seem like a full block but could be some kind of throttling. Let’s start with the most simple stuff first, though - can you restart your computer (and if you are working from home, your modem or router)?

I’ve tried various connections (home, corporate, cellular) and experience the same result.
As this is not urgent, tomorrow I’ll contact сolleagues in other locations to try the same.

This is basically for your information to be aware in case if issue is worldwide.

Ok, thanks for the update, ​@Ozhered Michael - glad to hear it’s not urgent. I appreciate you posting to see if it’s a broader issue. Let me know what you find out!