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CRITICAL BUG: Entire design disappeared

  • June 3, 2026
  • 2 replies
  • 68 views
U



This is absolutely unacceptable.

I just lost 4 hours of intense client work due to a massive, game-breaking glitch in Figma.

I was working inside an Auto-Layout group when – without any action on my part – the entire design on the canvas completely vanished into a blank frame. This is NOT a local issue, as the exact same corruption appears both in the macOS Desktop App and via Web Browser.

Here is proof that this is a critical backend/cloud corruption and not user error:

  1. Broken UI Elements: As seen in my screenshot, the entire layers panel is completely glitched. All the icons next to the layers have turned into blank square boxes. Layers have randomly lost or changed their names.

  2. Total Fail of Version History: The "Show Version History" feature is completely broken for this file. It fails to render any previous states and only shows blank previews. I cannot restore ANY previous work.

  3. Cross-Platform Issue: The bug persists everywhere. I tried checking the file on the macOS app and via browser (Chrome/Safari) – the artboard is completely dead on both.

  4. Standard Troubleshooting Done: Checked for accidental masks, hidden layers, wireframe mode, and opacity. Cleared app cache. Nothing works. The file structure is fundamentally corrupted on Figma’s backend.!!!!!!!!!!!

This is a critical cloud synchronization or file corruption bug. I am now facing a missed deadline and hours of wasted progress.

2 replies

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • June 3, 2026

Hey ​@UnableToSelectAnyObjects, thanks for flagging this! 

The fact that it's consistent across the macOS app, Chrome, and Safari tells us this might be not a local rendering issue.

Before I escalate this to our engineering team, I'd like to gather a few more details to give them the best possible picture:

  1. Can you share the direct link (URL) to the affected file? Feel free to send me a DM. 
  2. When did this happen exactly? 
  3. Were you doing anything specific inside the Auto Layout frame when the canvas went blank — resizing, adding a component, using a plugin, or anything like that?
  4. Were any other editors active in the file at the same time?

In the meantime, a couple of things worth trying:

  • Open the file and use Cmd+A (Mac) or Ctrl+A (Windows) to select all, then check the right-hand panel to see if elements are registering as selected even if they're not visually appearing. This can help confirm whether the objects still exist in the file structure but aren't rendering correctly.
  • In version history, rather than relying on the blank preview thumbnails, try clicking the timestamp links directly. The previews can sometimes fail to render even when the version data itself is intact.

If version history isn't able to get you back to a working state, the next step is for our team to inspect the file on the backend directly. For this I can create a support ticket on your behalf.  

You can also find more on navigating version history in our Explore the version history of a file article.

 

Let me know how you’d like to proceed! 

czarnynegatyw

I just encountered the same problem. The whole 3 hours work is wasted.

All of the 4 points mentioned by ​@UnableToSelectAnyObjects are also applying here. I can’t access this part of a file through history nor by trying different websites/softwares.

Happened just 30 minutes ago. I was working with vectors and effects ONLY.

Did you have a chance to look at this bug ​@Gayani_S?

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