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Arunava Basak
Arunava Basak
New Member
August 20, 2026
Solved

File access notifications not showing in notification panel

  • August 20, 2026
  • 2 replies
  • 60 views

The notification panel is not showing View access requests from other users. Even mails from access requests are inconsistent which lead to to and fro on other channels for requests

Best answer by Gayani_S

Hey, thanks for reaching out! 

One thing worth checking on your end: your email notification settings have a specific option for invites and requests (all of them, only ones needing a response, or none). If that's set narrower than expected, it could explain the inconsistent emails. Here's how to manage your notification preferences to double check that.

To help me dig into this properly, is this happening for access to a specific file, or to a folder/team, and has it started recently or been going on for a while?

If you'd like us to look into your specific account, I can't do that here on the Forum for security reasons, please open a request through our support form and we'll take a closer look from there.

Once we hear back on that, I'll have what's needed to flag this properly with the right context attached rather than a vague pattern report.

2 replies

anniewarner
anniewarner
New Participant
August 20, 2026

This sounds like a notification and access-request issue. The missing View access requests option combined with inconsistent emails makes it difficult to track and manage requests. It would be worth checking the notification settings and permissions for the affected users.

 

Hellen charless
Gayani_S
Figmate
Gayani_SAnswer
Community Support
August 20, 2026

Hey, thanks for reaching out! 

One thing worth checking on your end: your email notification settings have a specific option for invites and requests (all of them, only ones needing a response, or none). If that's set narrower than expected, it could explain the inconsistent emails. Here's how to manage your notification preferences to double check that.

To help me dig into this properly, is this happening for access to a specific file, or to a folder/team, and has it started recently or been going on for a while?

If you'd like us to look into your specific account, I can't do that here on the Forum for security reasons, please open a request through our support form and we'll take a closer look from there.

Once we hear back on that, I'll have what's needed to flag this properly with the right context attached rather than a vague pattern report.

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