Hello Figma Community Support,
I’m writing to respectfully request additional visibility for my existing billing ticket, Case 2077688.
On August 18, 2026, our Professional team was unexpectedly charged $2,134.61 USD for 12 paid seats, although our company only needs 6 Full seats. I contacted Support earlier that same day, before the payment was processed, and had already reduced the active Full users to 6.
I am a staff designer who was given access to manage our Figma team, but I am not a finance or procurement employee. My employer will not cover this mistaken charge, and I may be required to reimburse the entire amount personally.
I have already provided the invoice and all sensitive account information privately through the support ticket. I am not sharing those details publicly.
Could a Figma staff member please confirm that Case 2077688 is in the billing queue and add a follow-up note to give it additional visibility?
I sincerely appreciate your time, understanding, and assistance.
