Unable to import .fig file — "Server temporarily unavailable"

Hey ​@Ekaterina Kondrateva , thanks for reaching out to the Figma Forum! Thanks for the detailed report. A couple of things that could be causing this:

• File size: very large .fig files can sometimes fail to import with this exact error. If you're able to access the original file elsewhere, splitting it into smaller files before importing can sometimes help work around the size issue. More detail here: Guide to imports in Figma Design.
• Network/firewall settings: import errors can also happen if certain domains are blocked on your network. You can check your settings here: Adjust your network settings.

If you've checked your network settings and splitting the file isn't possible or doesn't resolve it, please submit a bug report through the Support Hub: Support Hub → type "Report a bug, Contact an agent" → Click "Start a chat", follow the prompts and include in the form:

• The .fig file (if you're able to share it) with Can View access granted to support-share@figma.com
• A screenshot or screen recording of the error
• Your OS and Figma desktop app version

This will help our team reproduce the issue and investigate further. Thank you!

Thank you for the guidance. I have already tested the import in both the Figma desktop app and the web browser, with VPN disabled, and the same error occurs.

Splitting the file is not possible because I only have this local .fig copy and need to access the original structure in Figma.

I can provide the .fig file for investigation. Please let me know the exact steps for sharing it with support-share@figma.com with Can View access.

I can also provide my macOS and Figma desktop app version.

Thanks for confirming and for testing this in both the desktop app and browser, and good catch on my end here!

Since support-share@figma.com access only applies to files that already exist inside Figma (i.e., granting view access to a Figma file link), and your .fig file can't be imported yet, there's no Figma file to share that access with (so that step doesn't actually apply in your case). Apologies for the confusion here.

Instead, please share directly via your support case:

• A screenshot or screen recording of the error
• Your exported console logs — steps here: Export console logs
• Your macOS version and Figma desktop app version

I’ve created a support ticket on your behalf with this context, so please go ahead and reply directly there with the above. The support team will take it from there as they are best equipped to investigate it directly. For reference, your support case is #2080555, sent to your email address: qxxxxg.1xxxx9@mxxxxl.xu. Thanks for your patience!

Good news the presentation has just appeared in Figma and the import is now working correctly.

It looks like the issue has been resolved. Thank you for your help!