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Hi Figma support team,I am on an annual professional plan that should only be due for renewal in January 2027. For some reason, I am now charged on a recurring monthly plan for a full seat. I am the admin and the only person using Figma so the seat was not for someone else. Can you please fix this glitch so I don’t get charged again in August and also refund the July fees that has already been charged?Looking forward to hearing back and appreciate the prompt assistance. Thank you.

Hello Figma Support Team,I am writing to request a refund for an unexpected charge on my account.Today, I was charged $89 instead of my regular $22 plan rate. Upon checking, I realized that I had accidentally approved extra seats for team members.I was not familiar with how Figma’s seat licensing system works at the time and unintentionally authorized these seats. Furthermore, the added users have not used or activity-logged into these assigned seats at all.Since this charge was made by mistake and the additional seats were completely unused, I kindly request a full refund for the extra $67 charged today.Invoice : YVBQTNUC-0008 I have been a long-time user and advocate of Figma, often recommending it within my company. Thank you for your understanding and support. I look forward to hearing from you soon.

Hi. I'm having a big challenge, and I need you to walk me so high I can resolve it. We have a team project.4 projects were inside but I can only see 3I don't know how... but I can't even find this in trash. Please, I need help.I’m trying to drop the url,pleaseeee  

When a section in Figma Slides has more than one row, at some point the next section overlaps the second row of the previous section in grid view.   

As mentioned above, currently when using AI to generate design drafts, during the writing process, the AI provided me with the following feedback, and I hope it can be fixed. 

Hello.I recently encountered a hard limit message“You've reached the monthly limit for this beta feature, which resets Jul 31, 2026” on the Figma AI Agent chat.Following the announcements after I attended CONFIG 2026, our team integrated right away the AI Agent directly into our active production pipeline with the expectation of “free to create unlimited designs and plugins” (Which was often suggested during keynotes at CONFIG 2026) during the beta phase. While I fully understand the need to balance compute load and infrastructure constraints during the beta testing, the lack of in-product quota indicators or upfront usage limits, created a real unexpected bottleneck in our current sprint projects.Could you kindly review my account and my teams account to see if a temporary cap extension is possible for this usage cycle, or share explicit usage guidelines so my team can accurately budget our team's workflow execution moving forward? 

Hi. I have a professional plan, but I got an invoice to pay 75$, while my plan is 25$. I didn’t know that to give dev mode or edit mode will be charged. So, what the solution, I don’t want to pay an that extra fees.Maybe it will be great and more user friendly to add an pop up that for giving an extra dev mode, you will be charged. It will be more honestly for the users.  

관리자 계정으로는 그냥 자동으로 풀시트가 열리는 줄 모르고 어떤 다이얼로그를 수락했다가 결제된 것 같아요. full seat 환불 요청 드립니다나는 콜라보 시트 1개를 사용하고 싶어서 결제했고 결제가 완료 되었습니다.하지만 다이얼로그 실수로 인해 풀 시트1개가 추가된것 같고, 청구 탭에서는 청구 조정 으로 20달러가 추가되었습니다 다음달에 추가결제예정이라고 떠요.시트를 회수해주세요.

preview is always “window” and i can’t change it to “device”

Text box with fill container keeps automatically changing width. Then when you click in the text area it resets to the fill container width. I am getthing this alot and its very frustrating. Seems like the fonts load and the fill container isn’t triggered maybe? These are the same components, but some are not reseting fill continer and here.. same form elements. I am selecting all and pressing K and transforming everything, which triggers the fill container, then undoing and it seems to clear it.There are no console errors

Basically, I changed my email on Figma account. Because I have no longer access to the old email. Now on Figma Learn I can’t track my ticket activities even tho I receive updates on my new email address. How to solve this? 

Reproduction: Created a dropdown component defined slot areas for dropdown menu ‘the rows’ created a seperate singular component and named it ‘_row’ (so it wouldn’t get published) defined ‘_row’ as the preferred value forr the slot area but when dropdown component published, and pulled into another figma file ‘_row’ doesn’t show up as it’s not a published component. Opinion, if a unpublished component have been defined as a preferred value, it should be available to be picked. I basically do not want to expose a building block to the other designers because it’s never going to be used anywhere else apart from the dropdown window.  How it looks when called from another file.How it looks inside the library file.  

I’m working on a Figma Make project and the AI ignored the intended keywords/constraints, which caused the project code/structure to become badly broken.Unfortunately, I did not have a backup, so I now need to reconstruct a large part of the project.I only have the published version now; I do not have the source code or a backup copy. Please check whether the project can be restored from any internal version history or backend snapshot.Could you please check whether there is any way to recover a previous internal version, restore the project state, or otherwise repair the affected Make project?

Hi. I made my portfolio super fast with Figma prototype because I cannot miss time to showcase my work experience to recruiters. I made the figma portfolio with desktop size because i cannot make it adaptable with figma prototype. When I first tested on mobile, it worked properly for navigation tabs to switch to other tabs of my resume, contact etc. Now, I notice that the desktop navigation buttons work properly, but on mobile I see no interaction. Nothings happens when i click buttons. But why? I really need my portfolio for job application until I have my second portfolio is ready.

How is this still happening? Does not matter what I do if I take a screenshot, copying from photoshop, exporting jpg and drop it into Figma Slides it desaturates everything.Please don’t come with some basic FAQ: “Did you match colour profiles and stuff.Why is it like this? This is a HUGE issue. There’s a lot of creatives who use these tools and the right colours are super important..

I don’t have the device icon next to the page (All my coworkers show an icon to the right of /signup) It is on the far right for me and it wont let me change any settings.  I tried reinstalling, removing all plugins, updating to newest version, reseting figma

Both my teammate and I have edit access to our design system Figma file. I was able to publish some components but suddenly wasn’t able to—when I hit ‘publish’ it’s like it never registered (no toast at the bottom of the screen with the loading status, component publish status is still unpublished). It’s very intermittent—occasionally I’ll be able to publish again but will lose the ability right after.I know it’s not a case of two people trying to publish at the same time, it’s not a connection issue (experienced this in different locations), and we are on the enterprise plan and no permissions have changed on that front. My teammate can publish components now but he couldn’t before and even got this modal. Is this a known bug?

Hello,I used the Figma paid plan for the past month and paid **$5.50** for my subscription.Since I no longer planned to use the service, I canceled my subscription **the day before the next billing date**. However, today I received an email stating that I will be charged **$16.50**.I don't understand why I am being charged even though I canceled my subscription before the billing date.If possible, I would like to request that this upcoming charge be canceled.If canceling the charge is not possible, I would appreciate it if you could explain:* Why I am being charged even though I canceled my subscription before the billing date.* Which policy or billing rule caused this charge to be applied.I would appreciate your clarification.Thank you.

I can't edit my community file. I want to change the contact address, but as soon as I open the 'Manage resource' modal, I get an error that says 'Failed to validate fields' and clicking the ‘Retry’ button doesn’t seem to do anything. I can edit the contact address, but I can’t publish the change because of the error.  

我今天被扣了2笔费用，一个是384美元的年度计划续订，这个我知道。另外一个是20美元的月度发票，为什么我要支付一笔20美元呢？I was charged two fees today, one for an annual plan renewal of $384, and I am aware of that. The other one is a monthly invoice of $20, why do I have to pay $20?年度计划里面包含了2个席位，从2026 年 7 月 21 日到 2027 年 7 月 21 日。The annual plan includes 2 seats from July 21, 2026 to July 21, 2027.这个月度发票是从 2026 年 7 月 21 日到 2026 年 8 月 21 日。This monthly invoice is from July 21, 2026 to August 21, 2026.时间有重叠。Time overlaps.另外：请帮我关闭我的自动扣款的功能。Also, please help me disable my automatic deduction feature. 

I am getting this error constantly please help 

Check design is a great new featured, we’ve all missed applying a style, variable or whatever to our designs, but I’ve noticed even if I only check for the variables and styles created in the current file it will suggest variables that are not in the file form other libraries, anyone running into this issue?

I'm getting boxes rendering all over the place. It happens “lightly” when navigating around, but it’s particularly “heavy” when Figma is doing some heavy lifting - like using the AI agent.Short video of the bug in action: https://drive.google.com/file/d/1zBrTCFqxDhfcBVLWakuQlkHSWEBhxXmT/view?usp=sharingScreen shot of the bug in action:Steps to reproduce:1. Open Figma desktop2. Run an agent task like - replace copy with lorem ipsum.3. Black boxes appear over elements, or the panel shows content behind it instead of a solid backgroundExpected: UI renders cleanly with solid, opaque panels and no black box artifactsActual: Rendering artifacts as described aboveTroubleshooting already done:- Reproduces on a fresh macOS user account with only Figma installed, so it's not caused by another app, extension, or corrupted preferences- Reproduces in Safe Mode- Happens on both the internal display and an external display- Updated to the latest version of Figma desktop, issue persists System:MacBook

Hello figma team I am unable to log in to my Figma account associated with [email redacted by forum moderator to remove PII]. Whenever I try to log in, I am redirected to a 404 page showing figma.com/blocked.html.I would like to know whether this issue is related to a payment or subscription problem, or if there is another reason why my account has been blocked from accessing Figma.I urgently need access to this account because there are important files in my Figma account that I need to access and back up.Could you please help me identify the cause of this issue and restore access to my account? I would greatly appreciate your assistance, as I need to secure and back up my files as soon as possible.

Hi Figma Support Team,I am writing to request a refund for a recent charge on my account.I previously cancelled my subscription and confirmed that my account would be downgraded to the free tier. However, I noticed that $6.60 was charged on July 22nd (KST).Since this charge occurred after I had already cancelled my subscription, I would like to request a full refund for this transaction.Could you please review this issue and assist me with the refund process?Thank you for your help, and I look forward to hearing from you.Best regards,Seungjin Park.