Report a Problem

I downloaded figma recently and tried to access educational plan. I verified myself and app sent me a confirmation that everything completed. But when i try to create a team using educational plan, there aren't any options for that, and when I'm clicking “professional” there also only information about payment. Please help me 😭

Hello Figma Support,My Figma subscription was automatically renewed, and I would like to request a refund for this payment.I have not used any resources or tokens since the renewal, and I have not used the renewed subscription at all.Please review my request and process the refund if possible.

Dear Figma Support Team,I am experiencing a persistent issue with the Figma AI Agent that has continued for the past 3 days.Every time I attempt to use the Figma AI Agent, the request immediately fails with:“Something went wrong. Try again.”The Agent also provides an srid_... request ID.I have received multiple request IDs, including:srid_CC2ZW0XB19EYTY8YVGQQMH7V0A srid_300WXTXSYR4Q8TSV4WBFERYMVI have extensively tested the issue and it is not limited to one browser, account, or file.I have tried:Safari Private Browsing Normal Safari Google Chrome Brave Figma Desktop for macOS Multiple separate Figma accounts Refreshing/restarting Figma Waiting several days and trying again Very simple Agent prompts A completely new/blank Figma design file My existing .fig project fileThe same error continues to occur across these different environments and accounts.Because the Agent also fails when tested on a blank Figma file with a simple request, I don’t believe this is related to my particular des

안녕하세요, Figma 지원팀.최근 결제된 **8월 구독료($22.00)**에 대해 환불을 요청드리고자 합니다.저는 7월 동안만 일시적으로 Figma를 사용할 계획이었으며, 해당 기간의 결제는 모두 정상적으로 이용한 비용이기 때문에 이의가 없습니다.7월: $22.00하지만 8월에는 Figma를 사용할 계획이 없었고, 실제로 결제 이후 서비스를 전혀 이용하지 않았음에도 $22.00가 자동 결제되었습니다.또한 구독을 해지하려고 했지만, 구독 취소 메뉴를 찾는 과정이 매우 어렵고 직관적이지 않아 해지를 제때 하지 못했습니다. 예상하지 못한 자동 결제로 적지 않은 금액이 청구되어 당황스러웠습니다.저는 이미  7월 사용에 대한 비용은 모두 정상적으로 지불했으며, 8월 결제분은 전혀 사용하지 않은 상태입니다.따라서 이번 한 번만 예외적으로 8월 구독료($22.00)에 대한 환불을 검토해 주시면 정말 감사하겠습니다.현재는 동일한 상황이 발생하지 않도록 구독도 취소한 상태입니다.바쁘시겠지만 긍정적으로 검토해 주시면 진심으로 감사드리겠습니다.

When I open a comment in a design, then click the three dots and “Copy link” I would expect that when someone clicks that link, he’s not only taken to the corresponding place in the design but also the comment where I created the link from will show. So I see 2 options here:  disable “copy link” function in the comment section if it is not opening the comment but only points to the underlying design - just allow “Copy link” on the design itself. (Better option) The link should contain information about the comment itself and open the comment from which the link was generated. Otherwise, especially when multiple comments are on the screen, no one will know what was referenced here.

I found a super weird and wrong German translation in the Figma UI, which left me confused for 10minutes until I figured out what it actually means:Create a protype interaction to an element of your choice Choose action: open overlay (GER: “Overlay öffnen”) Choose position: manual (GER: “Handbuch”)The German word “Handbuch” means “user manual” in English. In this case, the correct translation in German would be “manuell” or “manuell eingeben”. A user manual has nothing to do with positioning an overlay.   The second wrong translation I found is also in the Prototype ModeClick on Prototype Select an element in the right section, select “Fixed” as scrolling behaviour the wrong German translation here is “Behoben”, which actually means “repaired”. the correct German word would be “fixiert”  

I submitted a ticket with a Figma make issue on Aug 26th. I still have not received a response. The chat is useless as it just keeps telling me the hours for operation. Can any one shed light on the best way to get in touch with Figma support?! This is horrible. 

Estou com problemas no chat bot, enviei uma ordem para ele fazer uma função no meu projeto e ele nao concluiu por completo travou e ele terminou metade so, meus tokens acabaram preciso ajustar isso ele me enviou um codigo ID de Suporte: srid_MEQBW41MX7WRD3ZXQ0085BB2J.// preciso de um retorno me envie por email,  [Email removed to protect PII]

Hello ! I’ve been working hard to create a skill thad teach agents to work with some of the most importants UI guidelines at my company.I’ve zipped it as a .skill file as it’s usually done to share and install skills.Figma seems to not accept this format. Any way to fix that ? 

Since Friday 16th of July the way I copy paste interactions is not working anymore. I normally would left-click on my noodle and press Ctrl+C and paste it into another object with Ctrl+V. The behavior is erratic, but mostly the whole object gets pasted onto the Frame instead of the interaction. I have already cleared Desktop Cache tried it in new files tried with other accounts tried on another PCIt’s really annoying for complex prototypes with lots of if/else interactions. 

I would like to know whether it is legal for me , as a person living in Russia to use Figma while paying for the premium features from abroad ( a relative pays for it), and i continue using it in Russia?Also i would like to ask you about the lawfulness of selling content i create in Figma in Russia, and whether this has any rules or restrictions.It would be nice if i get an answer from a person working for Figma's support team .Thank you.

환불 요청 드립니다. 

Hi, I’m on the Education plan, and Figma shows ‘Out of AI credits’ even though I have not used any AI features. I can’t even see my AI credits balance. Please help me check why AI credits appear unavailable on my account.

Hello, I want to pay for my bills and i already cancel my subscription, but when i look up again theres no billing section and i wonder how am i going to pay for the bill?

I’m on the School Projects Education team and SheerID says I’m already verified. When I try to use Figma Make, I get a prompt saying I will be upgraded to a Full seat to use it. (I already clicked continue) I do not want to accept any change that could create seat-related charges. I need help understanding why Figma Make is not available through my current Education access and what my options are.

Hi,Over de last few weeks our team is experiencing more and more inconvenient and work impeding bugs in Figma. Over the last few days we’ve been struggling to find workarounds for instances for which the ‘Variants could not be loaded’. It’s really awkward and unreliable if we design something and random things cause the designs to change. To name some that really affect our collaboration with other teams:Instances of components sometimes appear empty (this seems to be related to slots?). Changing properties for components with slots no longer work if the content within the slots was edited. Placement of layers seems ‘off’, until the layer is selected and automatically restores its placement. Instances of components that are inserted (Shift + i) are completely empty and void of layers. Copying main components from our spec files to our UI kit causes the variants to become duplicated within resulting in twice the number of variants and causing conflicts. (I’ve raised a support ticket for

Hi,I’m using Figma Make and I keep getting this error:“Failed to download code files. Check errors and try again.”The preview is generated successfully, but when I click Download code, it fails.Has anyone encountered this issue before?What are the common causes and how can I fix it? 

Hello Figma Support Team,I am contacting you regarding an unexpected $8.98 charge on my account.I accidentally accepted a Full Seat invitation for my second account. As soon as I noticed this, I changed the account back to the Free plan. However, I received an invoice for $8.98 this month.I have not used the second account with the Full Seat, and the upgrade was completely accidental. Since I immediately changed the account back to the Free plan, I would appreciate it if you could review this charge and let me know if a refund or removal of the charge is possible.Thank you for your help and support.Best regards,Pongsakorn

Hi Figma Support,I’m having an issue with the CMS in a Figma Sites project. I have a verified student account and I am working on a Figma Sites assignment.I created a CMS collection called “Recipes”, but I am unable to edit or add CMS items.The issue is:I have edit access to the Figma Sites file and can make normal edits to the canvas. The left sidebar shows both CMS → Edit and CMS → Connect. The Recipes collection appears normally. However, when I open the Recipes collection, it only shows the CMS table in View only mode. The Edit option/tab is completely missing. I therefore cannot add new recipe items or edit the existing CMS fields.I have already checked this with my instructor, who also looked at the file and advised me to contact Figma Support.I also contacted the Figma support AI, and it suggested that because I can edit the canvas and the CMS sidebar contains both Edit and Connect, this may be a CMS-specific issue rather than a basic file permission issue.Could someone please h

Hi Figma team,Every time I convert a FigJam file into Figma Design, the objects look right and lose whatever made them useful in FigJam.Gradients are the clearest example. They come through visually fine. I can't touch them afterward: no stops, no direction, nothing to edit. Effects like shadows and blur do the same thing. They render, then freeze.I want converted objects to behave like native Figma Design objects. Editable gradients and effects. Objects I can still move, scale, rotate. Connectors that keep their routing and arrows and stay attached when I drag things around. Groups and components that don't strip out the interactive parts living inside them.This matters for the work I do: educational diagrams and mind maps, usually packed with connected objects, nested groups, components, gradients. I build the structure and relationships in FigJam. I polish the visuals in Figma Design. Moving a diagram from one to the other means rebuilding half the connections by hand, every time.I

When developers select an icon within a component, they cannot see the icon's color token in the right-hand panel, resulting in a very poor user experience. 

Today, while using the Figma Desktop MCP Server, I encountered a usage limit. My understanding is that this is a local MCP server, so I’m wondering why usage limits would still apply. Aren’t the limits described in the official documentation only applicable to the remote MCP server?If the local MCP server is also subject to usage limits, what is the daily limit? Is there any clear documentation you could share with me? {  "content": [    {      "type": "text",      "text": "Rate limit exceeded, please try again tomorrow"    }  ],  "isError": true} Thank you.

When viewed in Presentation mode my Figma slides are showing purple text like in the screenshot: Is this a bug? How do I get rid of it? Thanks! 

Hi Figma few days ago I downgraded my subscription plan from 1 dev seat of a progressional plan.Regarding my decision and non-intended September subscription continuation it charged me a for a seat even tho I see the subscription was cancelled.==== RECEIPT INFO =====Invoice ID: in_1U6mgCIvcqWR3dFDVJoWRit9Team: MainStart: Aug 21, 2026End: Sep 21, 2026Total: $16.50 USD==================Also I did not use the feature after cancellation if that matters. Thank you.

(case: 2094795)Hi everyone,I am hoping someone can tell me whether this is fixable and what theusual path is.My account had two teams with almost identical names: "AURORA STUDIO"in capitals, which was my paid Professional team on a yearly plan, and"Aurora Studio" in lowercase, which was a leftover free Starter team.Having two nearly identical teams next to each other was annoying, soyesterday I set out to delete the free Starter one.After that, both teams were gone and I could not log in with my emailaddress any more. Assuming my login was broken, I signed up again withthat same address. The signup went straight through and gave me a new,empty account on the free plan. From what I have read here, that is onlypossible if the original account no longer exists, so it looks like Ideleted the entire account rather than just the free team.My yearly Professional subscription was never cancelled and is stillrunning. So I now have a paid plan that is not attached to any team anymore, and a new