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Stool Group
Stool Group
New Member
September 21, 2026
Solved

Team locked due to overdue invoice after cancelling Professional plan

  • September 21, 2026
  • 3 replies
  • 49 views

Hello! We cancelled our Professional plan and want to continue with the free Starter plan. Our team is currently locked because of a $20 overdue invoice. There are no new charges on our Billing page. Could you please review this invoice and help us unlock the team without renewing Professional?

Best answer by Gayani_S

Hey ​@Stool Group, thanks for reaching out!

I can see that you've got the Professional plan cancellation scheduled (October 11th), but the team's showing as locked over that $20 invoice, and your billing page isn't reflecting any new charges.

A team gets locked when there's an outstanding invoice that hasn't gone through, and we restore access once you've made a successful payment on it. Wither by updating your payment method (which triggers an automatic retry on any outstanding invoices) or paying the invoice directly through Stripe.

You can find more on how this works in Pay for Figma.

This is not something I'm able to dig into from here on the forum for privacy and security reasons. Could you please submit a request through our Support Hub? 

 

Hope this helps! 

3 replies

Gayani_S
Figmate
Gayani_SAnswer
Community Support
September 21, 2026

Hey ​@Stool Group, thanks for reaching out!

I can see that you've got the Professional plan cancellation scheduled (October 11th), but the team's showing as locked over that $20 invoice, and your billing page isn't reflecting any new charges.

A team gets locked when there's an outstanding invoice that hasn't gone through, and we restore access once you've made a successful payment on it. Wither by updating your payment method (which triggers an automatic retry on any outstanding invoices) or paying the invoice directly through Stripe.

You can find more on how this works in Pay for Figma.

This is not something I'm able to dig into from here on the forum for privacy and security reasons. Could you please submit a request through our Support Hub? 

 

Hope this helps! 

Stool Group
Stool GroupAuthor
New Member
September 21, 2026

I tried to contact Support through the Support Hub, but Fig only shows related articles and does not allow me to submit a request. Could you please advise how I can reach the Support team regarding this billing issue?

Gayani_S
Figmate
Gayani_S
Community Support
September 25, 2026

Hey @Stool Group, thanks for flagging that! Since the Support Hub isn't letting you submit a request, I've gone ahead and opened a ticket for our billing team directly.

Your ticket number is Ticket #2152526, someone from our customer support team will follow up by email shortly. Thank you for your patience in the meantime! 

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