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Rahmad Dwi Ferdyan
Rahmad Dwi Ferdyan
New Member
September 24, 2026
Solved

Figma Education Plan Re-verification Issue - Wrong Account Verified

  • September 24, 2026
  • 1 reply
  • 15 views

Hello Figma Support Team,

I am writing to request assistance with my Figma Education plan verification.

Previously, my personal account was on the Education plan. As it was expiring, I attempted to re-verify my student status. However, I accidentally logged in and completed the verification on my student email account directly, rather than renewing it on my personal account.

As a result, my student email account is now verified for the Education plan, but I need the plan to remain on my original personal account where all my design files and portfolios are located.

Could you please help me cancel the verified status on my student email account so that I can correctly verify and apply the Education plan to my personal account?

Here are my account details:
- Personal Account (where I want the Edu plan): [redacted by forum moderator to remove PII]
- Student Account (accidentally verified): [redacted by forum moderator to remove PII]

Thank you for your time and assistance!

Best regards,
Rahmad Dwi Ferdyan

This topic has been closed for replies.
Best answer by Celine_

Hello ​@Rahmad Dwi Ferdyan , Celine from the Figma Community Support team here. Thank you for reaching out to the Figma Forum and for sharing the details about your Figma Education verification issue. 
(Please note we’ve removed your personal information in your post here due to PII)


I see in the backend that you have reached out to the support team, thanks for doing that! I see that your request has been now escalated to our Education team for further investigation.
They will follow up with you directly via your case #2150370. I’ll go ahead and close the topic here as it’s been addressed here. Thank you for your patience while they review it!

Update: The support agent has replied to you, please check your inbox when you can for the full details. (Please also reply directly via your support case if you have any further assistance.)

Sharing also here, in case it could be helpful for others who may have similar requests.
The Figma Education team confirmed that since your status is currently applied to the Figma account associated with your education email, Figma for Edu is unable to move your status to a private account. We recommend following these instructions to move the folder or team you need instead. Hope this clarifies!
 

1 reply

Celine_
Figmate
Celine_Answer
Community Support
September 24, 2026

Hello ​@Rahmad Dwi Ferdyan , Celine from the Figma Community Support team here. Thank you for reaching out to the Figma Forum and for sharing the details about your Figma Education verification issue. 
(Please note we’ve removed your personal information in your post here due to PII)


I see in the backend that you have reached out to the support team, thanks for doing that! I see that your request has been now escalated to our Education team for further investigation.
They will follow up with you directly via your case #2150370. I’ll go ahead and close the topic here as it’s been addressed here. Thank you for your patience while they review it!

Update: The support agent has replied to you, please check your inbox when you can for the full details. (Please also reply directly via your support case if you have any further assistance.)

Sharing also here, in case it could be helpful for others who may have similar requests.
The Figma Education team confirmed that since your status is currently applied to the Figma account associated with your education email, Figma for Edu is unable to move your status to a private account. We recommend following these instructions to move the folder or team you need instead. Hope this clarifies!
 

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