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Eddy Laetitia
Eddy Laetitia
New Member
September 23, 2026
Solved

SheerID approved my Education status but Education plan is not available on my team

  • September 23, 2026
  • 1 reply
  • 29 views

Hello,

I’m having an issue with my Figma Education plan.

SheerID confirms that I have already been approved for the Education offer, but my Figma account is still on the Starter plan.

When I try to upgrade my team, Figma only offers me the paid Professional plan at €20/month. I do not see any option to convert my team to an Education team.

I have already:

  • completed the SheerID verification several times,
  • contacted SheerID three times over the past week,
  • contacted Figma Support as well,

but I have not received any response.

SheerID now consistently displays the message:
“Looks like you’ve already been approved for this offer.”

So the issue seems to be that my approved Education status has not been correctly linked to my Figma account or team.

Could someone please check this and help me activate the Education plan on my account?

Thank you for your help.

 

 

This topic has been closed for replies.
Best answer by Celine_

Hey Eddy, Celine from the Figma Community Support team here. Thanks for reaching out through the Figma Forum.

Education verifications are handled directly by our verification partner, SheerID, as they manage the review process and have access to the necessary verification tools. We’ve arranged a dedicated support channel specifically for Figma users, so even if you’ve contacted SheerID previously, please reach out to their Figma-specific team at figmasupport@sheerid.com.

I can also see that you’ve contacted our Support team. If you don’t receive a response from SheerID within a reasonable timeframe, please reply to your existing Figma support case and let the agent know. They can help follow up on your behalf.

As your request is now being handled through the appropriate support channels, I’ll close this thread to keep the conversation in one place. Thank you for your patience!

1 reply

Celine_
Figmate
Celine_Answer
Community Support
September 24, 2026

Hey Eddy, Celine from the Figma Community Support team here. Thanks for reaching out through the Figma Forum.

Education verifications are handled directly by our verification partner, SheerID, as they manage the review process and have access to the necessary verification tools. We’ve arranged a dedicated support channel specifically for Figma users, so even if you’ve contacted SheerID previously, please reach out to their Figma-specific team at figmasupport@sheerid.com.

I can also see that you’ve contacted our Support team. If you don’t receive a response from SheerID within a reasonable timeframe, please reply to your existing Figma support case and let the agent know. They can help follow up on your behalf.

As your request is now being handled through the appropriate support channels, I’ll close this thread to keep the conversation in one place. Thank you for your patience!

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