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Kristina Mulakhmetova
Kristina Mulakhmetova
New Member
September 24, 2026
Question

Two Drafts files became inaccessible after deleting a Team

I encountered an issue where, immediately after deleting a Team, two important files that were in Drafts became inaccessible. There may be other affected files, but these are the two I noticed missing.

I need to regain access to these files as quickly as possible. They are very important files containing ongoing work that took me a significant amount of time to create, and I urgently need them back.

Please help me resolve this issue.

    3 replies

    djv
    Figmate
    djv
    Community Support
    September 24, 2026

    Hi ​@Kristina Mulakhmetova, thanks for reaching out! 

    I understand the urgency here, and I’m sorry to hear you lost access to your draft files. For the future, please keep in mind that drafts now must live within a team. Deleting a team can affect the drafts stored there.

    If the team was deleted within the last 28 days, please check the deletion confirmation email and look for a Restore team link. This is the easiest way to restore the team and the files inside it.
     

    That said, I can also see that you’ve contacted our Support team through ticket #2151350. If restoring the team doesn’t resolve the issue, please continue the conversation through that existing email thread, where the team can securely review your account and file details.

      Kristina Mulakhmetova
      Kristina MulakhmetovaAuthor
      New Member
      September 25, 2026

      Thank you for your response! I’ve already restored the Team, but unfortunately the Drafts files did not come back.

      I have an urgent deadline. I’ve updated ticket #2151350 by email and would really appreciate it if the case could be prioritized and the files recovered as soon as possible🙏🙏🙏 

      Gayani_S
      Figmate
      Gayani_S
      Community Support
      September 25, 2026

      Hey ​@Kristina Mulakhmetova, stepping in to help move this along on behalf of ​@djv.
      Thanks for the update and I'm sorry to hear the restore didn't bring your Drafts files back.

      I've gone ahead and escalated your case again internally, and someone from our customer support team will follow up with you shortly through your existing ticket (#2151350) so they can take a closer. 

      Thanks so much for your patience while we get this sorted, you'll hear from us soon! 

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