refund request

Hey ​@Kristina Khaspekova, thanks for reaching out! 

I can't check account-specific details here on the forum, but based on what's in the receipt you shared, I can see that the receipt shows a monthly charge of €30.19 for the Professional plan on the "skin" team, covering the Sep 19 - Oct 19, 2026 billing period.

Once a team is on a paid plan, we renew that subscription automatically at the end of each billing period (based on the seats on the team) until it's canceled.

That renewal happens regardless of how often anyone logs in or opens a file. Whether this specific charge was a first-time upgrade or an automatic renewal on an existing plan isn't something I can see from here, but our customer support team can confirm that for you if you reach out to them through our Support Hub.

There's more on how billing generally works in our Guide to billing at Figma.

Our policy is that subscription payments are generally non-refundable. You can find the full policy in Upgrade or downgrade your plan, under the Refund policy section.

If you'd like to make sure nothing renews again without you expecting it, it's worth checking the plan and billing settings under Admin > Settings tab on that team.

Hope this helps!