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Aidar
Aidar
New Member
September 25, 2026
Solved

How to get an invoice for upcoming plan renewal

  • September 25, 2026
  • 1 reply
  • 20 views

Hi, in two weeks will be our annual plan renewal, but I changed the number of seats and I need an invoice for that upcoming bill. I didn’t find in invoices

 

Best answer by Gayani_S

Hey ​@Aidar, thanks for reaching out!

You shouldn't have to wait until the renewal actually processes to see this. Since you've already updated your seat count, the projected invoice for your renewal should already be sitting in your Invoices tab, just not among your past (paid) invoices.

Here's where to look:

  1. From the file browser, click Admin, then select the Billing tab.
  2. Open the Invoices tab.
  3. Look for the entry for your upcoming annual renewal, it'll be marked as upcoming or unpaid since it hasn't been charged yet.
  4. Select it to open the invoice details panel. This shows the projected total and seat breakdown based on your current seat count, and you can download it as a PDF from there. If your team needs a PO number added for your records, that panel is also where you'd add it.

 

The "Preview renewal" banner you shared is another way to get the same projected total before your renewal date.

Since it hasn't been charged yet, this is a projected invoice, not a finalized one. It'll update automatically once your plan renews on October 10, but the seat count and total should already reflect the changes you've made.

If you go through those steps and still don't see an entry for the upcoming renewal, that's worth a closer look at your account specifically. Feel free to open a request through our Support Hub and we can dig in with you there.

 

For more detail on how invoices work, Manage payment and invoice details is a good overview.

 

Hope this helps! 

1 reply

Gayani_S
Figmate
Gayani_SAnswer
Community Support
September 25, 2026

Hey ​@Aidar, thanks for reaching out!

You shouldn't have to wait until the renewal actually processes to see this. Since you've already updated your seat count, the projected invoice for your renewal should already be sitting in your Invoices tab, just not among your past (paid) invoices.

Here's where to look:

  1. From the file browser, click Admin, then select the Billing tab.
  2. Open the Invoices tab.
  3. Look for the entry for your upcoming annual renewal, it'll be marked as upcoming or unpaid since it hasn't been charged yet.
  4. Select it to open the invoice details panel. This shows the projected total and seat breakdown based on your current seat count, and you can download it as a PDF from there. If your team needs a PO number added for your records, that panel is also where you'd add it.

 

The "Preview renewal" banner you shared is another way to get the same projected total before your renewal date.

Since it hasn't been charged yet, this is a projected invoice, not a finalized one. It'll update automatically once your plan renews on October 10, but the seat count and total should already reflect the changes you've made.

If you go through those steps and still don't see an entry for the upcoming renewal, that's worth a closer look at your account specifically. Feel free to open a request through our Support Hub and we can dig in with you there.

 

For more detail on how invoices work, Manage payment and invoice details is a good overview.

 

Hope this helps! 

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