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Josh Chan 123
Josh Chan 123
New Member
August 26, 2026
Solved

Chinese character missing in FigJam section titles when export

  • August 26, 2026
  • 1 reply
  • 61 views

As title,

Steps of reproducing this bug:

  1. Create a section
  2. Rename it to any Chinese character (“測試 Testing” is used here)
  3. Copy as PNG/ export and view the image, you can see the section label are missing the Chinese characters

On editor view:

Result of copy as PNG:

 

Best answer by Gayani_S

Hey ​@Josh Chan 123, thank you for the clear repro steps and screenshots, that makes this so much easier to look into!

You're right that this isn't how it's supposed to work. I gave your steps a try on my end and was able to reproduce it too. Here's a quick screen recording showing the same thing happening. A section title should carry over in full when you export or copy it as an image, so having the Chinese characters drop out and only "Testing" show up in the PNG isn't expected. I've gone ahead and flagged this to our team so they can dig into it.

One thing that'll help narrow this down: does the same thing happen if the section title is only in Chinese (no Latin letters mixed in), and are you seeing this in the browser, the desktop app, or both? That'll help point our team in the right direction.

In the meantime, here's more on Export your FigJam board if it's useful. Really appreciate you taking the time to report this so thoroughly!

1 reply

Gayani_S
Figmate
Gayani_SAnswer
Community Support
August 26, 2026

Hey ​@Josh Chan 123, thank you for the clear repro steps and screenshots, that makes this so much easier to look into!

You're right that this isn't how it's supposed to work. I gave your steps a try on my end and was able to reproduce it too. Here's a quick screen recording showing the same thing happening. A section title should carry over in full when you export or copy it as an image, so having the Chinese characters drop out and only "Testing" show up in the PNG isn't expected. I've gone ahead and flagged this to our team so they can dig into it.

One thing that'll help narrow this down: does the same thing happen if the section title is only in Chinese (no Latin letters mixed in), and are you seeing this in the browser, the desktop app, or both? That'll help point our team in the right direction.

In the meantime, here's more on Export your FigJam board if it's useful. Really appreciate you taking the time to report this so thoroughly!

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