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aarons
New Member
September 17, 2026
Solved

Domain verification failing

Hi, I’m having trouble verifying domain ownership of a 2nd domain we own. Our 1st domain is verified - everything worked correctly. Here’s what I’m trying:

  1. Company admin > Settings > Domains
  2. Click “+ Domain”
  3. Copy the “figma-domain-...”
  4. Add it to our domain’s main TXT record (along with the other values there) with our DNS provider. Wait a few minutes until it says it’s live/in-sync.
  5. Come back to Figma > finish typing the domain name in the dialog that’s still open > click “Verify and add”
  6. Error:  “Unable to verify domain”  “We were unable to verify the following domain”
aarons
aaronsSolution
New Member
September 24, 2026

Thanks ​@ksn - I figured it out. Our eng team switched DNS providers, I just wasn’t aware. Decided to do a public lookup of the domain and noticed that it wasn’t serving the “figma-...” in the TXT record I added with our old provider. Figured out why > got access to our new DNS provider > edited there > came back to Figma > verified!

4 replies

aarons
aaronsAuthor
New Member
September 23, 2026

bump ^^^

ksn
Figmate
Community Support
September 23, 2026

Hey ​@aarons - sorry for the trouble you’re running into.

This could be happening because the second domain you’re trying to verify is already claimed by another organization -- this could be another org you own or partnered with. I can’t be entirely sure in this scenario, but happy to get you some help.

Can you please PM me the names of the domains you own? I’ll have someone look into this for you.

aarons
aaronsAuthorSolution
New Member
September 24, 2026

Thanks ​@ksn - I figured it out. Our eng team switched DNS providers, I just wasn’t aware. Decided to do a public lookup of the domain and noticed that it wasn’t serving the “figma-...” in the TXT record I added with our old provider. Figured out why > got access to our new DNS provider > edited there > came back to Figma > verified!

ksn
Figmate
Community Support
September 24, 2026

Ah! Thank you for letting me know, and glad this is cleared up :D I’ll mark your answer as the resolution.

If you have any other trouble, please feel free to create a new topic!