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Question

Unable to publish plugin after enabling 2FA on Education account

  • May 1, 2026
  • 2 replies
  • 16 views
chendedezzz

I’m trying to publish a Figma plugin using my account.

During the publishing process, Figma asked me to enable two-factor authentication. I have already enabled 2FA, logged out, logged back into the Figma desktop app, and completed the 2FA verification successfully.

However, the plugin publishing page still shows this message:

“We detected a change to your account details. Please contact support@figma.com to proceed.”

I emailed support@figma.com, but received an automatic reply saying Starter and Education accounts should post in the Support Forum.

Could a Figma Support Specialist please help verify my account and unblock plugin publishing?

    2 replies

    Jaycee Lewis
    Figmate

    Hey ​@chendedezzz 👋 I’m sorry to hear you hit a blocker after taking that step. That's definitely frustrating. I found your open support ticket (ID 1879818) and I've flagged it for our team to prioritize.

    Keep an eye on your email for a follow-up from support; they'll have the best tools to dig into the technical side of this for you. Please don’t hesitate to tag me here if you need any further help. Talk soon! — Jaycee

    chendedezzz
    • chendedezzz
    • Author
    • New Member
    • May 5, 2026

    Hi Jaycee, thanks for flagging the ticket.

    I wanted to follow up because it has been a few days, but I still haven’t received any email update from support.

    Could you please help check whether ticket ID 1879818 is still being reviewed, or if there is anything else I need to provide?

    I’m still blocked from publishing my plugin and the publishing page continues to show:

    “We detected a change to your account details. Please contact support@figma.com to proceed.”

    Thank you.

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