I have been locked out my project

Hey ​@Odun., thanks for flagging this! 

I wasn’t able to find an existing support ticket under your email address, so I’ve gone ahead and created one on your behalf. Your ticket number is #1723726, for reference.

I’ve also flagged the case internally to help get eyes on it as quickly as possible. Someone from our support team should be reaching out to you shortly to assist with restoring access and completing payment.

Appreciate your patience in the meantime! 

Hi ​@Gayani_S Thank you for responding.
However, the figma account where I would like the ticket to be addressed is [redacted by forum moderator to remove PII]
Thanks.

​@Gayani_S I mean this account.
Thanks

Hello,

I was locked out of Figma on the 1st of February due to unpaid invoices, which resulted from delays in our internal finance approval process. I understand that Figma attempted to process the payment multiple times before ultimately restricting access to the project.

I would appreciate your support in allowing us to proceed with payment as soon as possible so access can be restored. The current restriction is impacting my team’s productivity and causing a significant loss of valuable work time.

I have raised this on my other Figma account, however this account has the issue persisting.
 

Please let me know the next steps required to complete payment immediately.

Thank you for your understanding and prompt assistance.

https://forum.figma.com/report-a-problem-6/i-have-been-locked-out-my-project-50449

Hey, thank you for providing the email address. I’ve informed the team about your first ticket #1723726 and I can see that they’ve responded to you.