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I love using responsive prototype preview in Figma, however, the app UI (top bar) is always covering my prototype (especially when the sidebar with Flows is open). It’s really frustrating and I wish Figma App UI not interfering with what’s on the canvas.Think about your browser where the Bookmark bar is obscuring your website’s navigation and hovers in and out at random. I’m bringing this up again cause the last topic is 4 years old  DesignPrototype Also worth to mention, that if you use responsive prototype, the Frames doesn’t follow their constrains (e.g. Left, Top-Bottom for a sidebar) with the responsiveness. 

I’m having a hard time finding a solution for the specific problem. And it’s about the Figma’s present mode. Both in Design document and Slides have the same problem. How is it happening? So, I have my presentation in Figma Design document file type. Once i finished my presentation in Figma. And I want test it in present mode, because I made some animations and moving components. I see that every slide is moving and all the components are moving, except on problem. I’m in the first starting page, I clicked my right arrow button on my mac then all of a sudden blue almost selection like outline appearing around my frame. And once i slightly move my mouse, it disappears again. And even if move my mouse out of the frame and even if I hard reset the Figma, even on web is the same problem. And this also happening in Figma slides. And it’s not “Show Outlines” function. Whatever AI is out there, I tried to find solution to this little annoying problem. I thought maybe it’s because of the updat

I recently ran into an issue with file permissions after organizing my workspace, and I need help finding a solution.The issue: Previously, all my files were accessible to my entire team with "Can edit" permissions. After organizing these files into folders/projects last week, multiple files automatically changed their sharing status to "Invited to the file", causing team members to lose their expected access. The blockers: No bulk permission editing: There is no way to select multiple files at once and update their sharing settings in batch. Permissions do not cascade: Updating the sharing permissions at the parent folder/project level does not apply to or override the individual permissions of the files inside. Having to manually open and update the share modal for dozens of individual files is not feasible. Is there a way to force files to inherit folder-level permissions, or any workaround to reset permissions in bulk?Thank you!

Hello Figma Support,I’m unable to import a .fig file into Figma.File name: VEDART RS® Geojet-Group_08.05.26.figFile size: approximately 520 MB.When I import the file through the Figma File Browser, the import fails with the following message:“Server temporarily unavailable — wait a bit and try again.”I have tried importing the file both in the Figma desktop app on macOS and in Figma through the web browser. The same error occurs every time, and the file is never imported.I specifically need to open and edit this file in Figma. Converting it to another format is not a suitable solution.Could you please check whether there is an issue with this specific .fig file or with the import service?Thank you.

Hello Figma Community Support,I’m writing to respectfully request additional visibility for my existing billing ticket, Case 2077688.On August 18, 2026, our Professional team was unexpectedly charged $2,134.61 USD for 12 paid seats, although our company only needs 6 Full seats. I contacted Support earlier that same day, before the payment was processed, and had already reduced the active Full users to 6.I am a staff designer who was given access to manage our Figma team, but I am not a finance or procurement employee. My employer will not cover this mistaken charge, and I may be required to reimburse the entire amount personally.I have already provided the invoice and all sensitive account information privately through the support ticket. I am not sharing those details publicly.Could a Figma staff member please confirm that Case 2077688 is in the billing queue and add a follow-up note to give it additional visibility?I sincerely appreciate your time, understanding, and assistance.

Hello, i just upgraded my account to Collab. A day later , i notice i’m in Full even though in my bill i paid for Collab seat. So i switch it back and now i have now there still extra charge for billing. why i am being charged extra?

I’m trying to transfer a project from a team on the Organization plan to a team on the Professional plan. I enter the link and email address, but Figma shows the following error:“You cannot transfer to this organization at this moment. Please contact support for more details.”The same error appears when I try to send a copy to this team.

Hello,I am writing to request your Certificate of Tax Residence for the tax years 2025 and 2026 for tax reporting purposes in Poland.The documents are required for withholding tax compliance and official reporting to the Polish tax authorities.Could you please provide the certificates in PDF format at your earliest convenience?If you need any additional information from my side, please let me know.Thank you very much for your support.Best regards,Piotr

i’m a software developer, and it took me a few days to manage to cancel the subscription. Figma should fix this immediatly before any other feature!!!

I can’t see the button to make design edition manually. I made a Figma reset due to it wasn’t working correctly and now the button is missing. 

 i have been trying to make something from figma make but it is not able to load and giving me this error. i tried in desktop or web browser i get the same error. How to fix it? i have full credit 

When I go to Plugins → Manage plugins → Publish new version, I immediately get this error:“Figma detected a change to your account details, which is blocking you from continuing with publishing your plugin.”I have not changed my email, password, or any account settings recently.I am on the Starter plan and cannot publish my plugin update.My account email: [redacted customer PII - DJV 3/11/26]Plugin name: FigmaToJSONPlease help me remove this restriction so I can publish a new version.Thank you!

Hello Figma Community Support,I accidentally deleted two Figma teams today, August 18, 2026. I am the owner and administrator of both teams.The restoration emails were not delivered because my mailbox had run out of storage space. I have now purchased additional storage, and my email is receiving messages normally again. However, I still do not have the original restoration links.I contacted Figma Support, but the AI support agent could not resend the links and is no longer responding. My support ticket number is #2078443.Could a Community Support specialist please escalate my ticket and help me restore both teams? They contain important work, so recovering them is extremely important to me.I can provide the team names and account information privately if needed.Thank you very much for your help.

Hi, I have successfully been using Figma Make to build a website, however have recently experienced problems with feeding a prompt and Make crashed mid way through the prompt. However, it still uses my AI balance. I have tried the same prompt twice and it has used a substantial amount of credits. Please can I get a refund on the credits?

Hi I have a prototype on Figma Make that won’t load and seems stuck in “Reasoning” without loading anything. It doesn’t work on the browser either, or when published. I’ve tried the following without success:Reloading Quitting the app and loading again Duplicating the file Restoring an older versionAll of this while still consuming credits, which makes it extra frustrating. Appreciate any help I can get. 

Hi Figma Support,I hope you’re doing well. I’m contacting you because one of my old Community files is still visible on my public Figma profile, even though I already deleted and unpublished it.Here is the link to the file:https://www.figma.com/community/file/1303069662054800270/judah-portfolioThe file no longer exists, but it still appears on my profile page: https://www.figma.com/@judahbakkerI’ve tried unpublishing, deleting, and adjusting visibility settings, but the item remains listed publicly. Could you please remove this file from my Community profile on your end?Thank you in advance, I appreciate your help.Kind regards,

Hello,I have two questions regarding billing and VAT:How can I obtain an invoice, receipt, or billing statement for each individual charge made to my account? We need supporting billing documents for every transaction for our accounting records. How can I disable VAT charges on future payments? Our company is registered for VAT in Kazakhstan, and we account for and pay VAT locally in accordance with our country's tax requirements. Therefore, we would like to avoid being charged VAT twice.Could you please advise whether it is possible to:provide billing documents for each individual charge; update our company and tax information; add our Kazakhstan VAT/TIN details to the billing profile; apply a VAT exemption, reverse-charge mechanism, or other applicable tax treatment to future invoices?Please let me know what company or tax documents you require from our side to verify our tax status.Thank you.

I wanted to open a discussion about how Figma handles seat management for Organization plans. We recently went through some internal restructuring, leaving us with several unoccupied annual seats. When we needed to add new users with a different seat type for collaboration, I reached out to support hoping we could reallocate the funds from the unused seats we had already paid for. Support clarified that mid-term reallocation or internal credits aren't possible. This means we have to purchase new seats out-of-pocket while our existing paid seats sit empty until the next yearly renewal. Has anyone else experienced this friction with scaling teams in Figma? It would be great to see them implement a more flexible budget reallocation system for enterprise users to avoid this inefficiency.

Shaders stopped working completely on my Mac (M1 Pro, macOS latest). Both built-in and custom shaders show nothing on canvas. Layer thumbnail intermittently appears and disappears.What I've ruled out:- Browser: Chrome, Safari, Edge, incognito — all fail- Account: other accounts on same machine also fail; other users on same file see shaders fine- System: macOS updated, NVRAM reset, Metal shader cache cleared- WebGPU: confirmed working on third-party demos, Metal compilation logs show 100% SUCCESS- VPN/network: excludedThis appears to be a Figma-specific WebGPU shader pipeline bug on this hardware/driver combo. Any help or similar experiences?

오너입니다.#2071218 문의사항도 남겼는데 답장이 없으셔서 다시 문의 드립니다. 저는 오그플랜(플랫폼개발-OR) 풀시트1 데브시트1을원하는데 갑자기파일을 옮기는 과정에서 풀시트가 한개 추가되어 갑자기 과급이 발생한 상황입니다.회사에서 사용하는 계정인 만큼 금액이 정확해야하는 상황입니다. 그리고 저희는 풀시트가 1개 추가된 후로부터 작업을 하고 있지 않습니다.사용을 하고 있지 않은 상황입니다. 환불요청드리고 그대로 풀시트1 데브시트 1을 사용하도록 해주세요.처리부탁드립니다. 

Figma Motion is a great feature, and I know it's still in beta. However, please fix this issue the current time input box overlaps other UI elements, which affects usability.

I copy a frame as an image and try to paste that image into a fill image property of another frame but this doesn’t work anymore. Even copy image from other source (from the browser, from computer) isn’t working too. I’m using Figma app on Windows

Hi, I’ve been trying to contact the sales team to upgrade to an organisation plan. But they haven’t been replying to me at all what’s going on with customer service? I need the upgrade asap I’m a freelancer with a limited company that needs it. 

I would like to use the private NPM registry feature but before I do I have two quick questions:Is the auth token provided in Resources → npm registry → “View Configuration” generated per-user, as in is it specific to me or is it the same for all admins? Can I cycle or regenerate that token if necessary? If so, how?Thank you! 

The new Folder REST APIs doesn't work with personal access tokens, I am getting 404 on valid requests.Previously I was doing GET /v1/teams/:team_id/projects, then GET /v1/projects/:project_id/files. This still works correctly with an older PAT containing projects:read.After Projects were renamed to Folders, for newly generated PATs I select folders:read permission instead, as projects:read was removed from the UI. The new endpoints—GET /v2/teams/:team_id/folders and GET /v2/folders/:folder_id/files—both return 404 Not found.This leaves new tokens with no working way to discover files in a team.It broke our workflow completely, is there a chance this issue will be resolved soon?