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OMG they randomly disappear constantly. How is this such a hard problem for Figma to solve? Just give us a thumbnail upload option. [Title updated by a moderator on 07-Oct-2025 from 'Please fix thumbnails already!!!!' to '[Bug] Thumbnails Not Appearing in Files'].

Dear Figma Support Team,I am a student at Indian Institute of Technology, Guwahati, majoring in Design (second year, expected graduation: 2028). I urgently need access to Figma's education plan for coursework, but I’ve been completely blocked by the SheerID verification process.Here’s what has happened so far: I used Figma's education plan for a year and when it was time to reverify I submitted the verification form, but when I submitted my documents, there was an error. I tried it two more times and it gave an error. When I made another try, it said "verification limit exceeded". I reached SheerID multiple times and each time their response was "While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed."

Hi everyone,I used to work at a company where I created a FigJam file using my company Google account. That account has since been deleted, but I recently found that the file is still publicly accessible and even appears in Google search results.The file contains internal company processes, so it really shouldn’t be visible to the public. I tried to change the sharing settings, but since my old Google account no longer exists, I can’t access or manage the file at all.Is there any way to delete or hide the file from public view (for example, by contacting Figma support or submitting a removal request)?Any advice would be greatly appreciated.

Dear Support Team,I'm trying to update my verification for the Figma Education Plan, but without success. I keep getting several error messages saying that the information provided is invalid.My institution does not provide an institutional email, so I use my Gmail account. However, I have documents that prove my enrollment. After several attempts, I received a message stating, “We're unable to verify you using the information submitted. Please check your information for accuracy, and only use your own mobile device or computer.” I am unable to submit my request again.Figma is saying to connect with SheerID, but SheerID is not responding.Thank you 

In Windows 11 wiriting auto complete not working properly inside the canvas.For example i want to wirite “here” so when i start typing “he” windows suggest possible words:Inside the canvaswhen i select one of the suggestions it add it next instead of replacing the whole word:Inside the canvasThis is how it should work for example:i start typing “tit”:Left side panel Layers it replace my typing with suggestion i select “title”:

I’m not sure if this is related, but I just upgraded to OSX Tahoe and now I can’t add additional accounts to the Figma desktop app. When I try to add an account through the web browser, the app either crashes, or it keeps saying “It expired, try on desktop app,” and then crashes. How can I fix this?I just logged out the main account and seemed like I can’t log back in to the app at all. The browser just crashes over and over. 

We have a modal wizard component with a header and footer and content section with a slot for scrolling content. The header and footer are nested components and absolutely positioned: Yet, when the nested footer component property for number of buttons is changed to a different value (e.g., 4 buttons) than what the default is in the parent component (3 buttons), the fixed positioning of the header and footer are removed. This breaks the scrolling Is this a bug or could there be a problem in the construction? The  

the chart dot and line does not align  

I am currently UC Berkeley Master’s student and ran into trouble verifying my education account: fanrm@berkeley.edu.I verified it for a new account and accidentally deleted the account. Now I can neither get verified of student status by this email nor recover my deleted account. I have reported to Support Team but received no useful reply.

My version is Figma Desktop App version 125.9.10 

Hello Figma Support Team,I need to open a case because we are experiencing an issue with the automatic assignment of FULL seats within our team, which has already triggered unauthorized charges.We are authorized for only one FULL seat (Figma Make) associated with my email: [redacted - design].However, around three weeks ago, the system automatically assigned an additional FULL seat to the user [redacted 2 - oscar]. I manually disabled it. Recently, another FULL seat was automatically assigned to [redacted 3 - laura]. I'm not sure if this happened because they used Figma Make under the free usage flow and, since they already had an existing user profile, the system automatically converted them to a FULL license. They did not request this, and I only noticed it once the license was already a

Added a version to the version history. It saved to the version history with my notes in the description, but when reviewing the versions, it showed a different user has created that version and added notes. In this screenshot, I am user two, a different user is user one. I saved both “Components” and published “components” in the version history - they should both be me. Is this a known bug? How do I fix this issue?  

Any updates on this??From my own experience of using Figma’s AI tool, I tried to generate a visual storyboard project, all uploaded images and GIFs appear correctly within the editor. However, when exporting a preview link via the “Share” or “Export Preview” button, the preview loads completely blank — all frames revert to “Drop image/GIF/video” placeholders.Upon reviewing the generated code, it appears the export function is embedding all uploaded assets directly into the URL as base64 data (using btoa(JSON.stringify(frames))). This causes the generated preview link to exceed browser URL length limits. When the link is opened, the query string is truncated or rejected, resulting in the preview loading without any media content.In short: Assets display fine in the editor. Preview links show no content (blank placeholders). Duplicating, re-uploa

Hello,My Figma Education plan is locked. I wrote to education@figma.com and sent my education ID. I also contacted SheerID, but they told me: “We are unable to process your verification request.”I need help, please.Thank you.

Within a file you can copy and paste frames with annotations while their tags remain but if you copy frames or components to another file, the annotations get copied which is great but their tags unfortunately disappear. Expected behavior: Annotation tags should remain if copy and pasted to another file.

I subscribed to the Pro plan and made the payment on October 8. However, I canceled it a few days later, hoping that it would end by November 8. But on November 8, I was charged again, even though my account is still on the Starter plan. What’s even stranger is that the payment email says the charge is for the period from October 8 to November 8 — but I was already charged for that period before.[redacted screenshot for privacy reasons] 

An update on verifying your eligibility   Thank you for uploading your documentation for confirmation. Unfortunately we were unable to confirm your status.     During the review process it was determined:   Your last name is missing from the documentation submitted.   Please visit our help center to review the 

I have been verified by the 3rd party company "SheerID" and I still cannot see the education plan options after clicking on the "new" tag in the file menu. What else do I need to do?  I submitted a ticket, but it’s been 10 days and no response.  I have classwork I need to do.  If there isn’t an education plan, please let me know so I can use another layout editor!

Hi, I’m a student and I applied for the Education plan. I’ve already been verified and upgraded, but it still shows that I’m on the Starter plan instead of the Professional plan. I already logged out and back in, but it didn’t help. Could you help me with this?

Hi Figma Support Team,I recently noticed that an additional seat was accidentally added to my Professional plan. The payment for this billing cycle is due on November 16, and I wanted to reach out before that to ensure I’m not charged for the extra seat.Could you please help me remove the additional seat and confirm that I won’t be billed for it?Please let me know if any additional steps are required on my end.Thanks so much for your help and prompt response!  

Hello,Figma Mirror hasn't been working for few days on my iPhone.It used to work “ok” before but now, every time I want to use Mirror, I just see a black screen no matter what I try. The app correctly shows the selected frame prior to mirroring but as soon as I tap on “Begin mirroring”, I see nothing but a black screen. I tried with different projects... I restarted Figma on macOS... I rebooted my Mac... I restarted Figma on iOS… I rebooted my iPhone… I logged out/logged in again on macOS and iOS… I “restarted” the preview from the iOS app Just a black screen.Has anyone the same issue?Thank you,AxelAbout the app: App Version: 25.41.0 (251029.5015844) Commit: 7eaf00d18ba9 iPhone XS Max iOS 18.7.2

Hi. I am having a problem with opening my project files on Figma. This problem started today (10 November) I have seen someone with a similar issue and I have tried all the suggested remedies for this issue — but no luck. Help with this would be great. Attached is a screenshot of the error message that comes up. 

So I cancelled and downgraded my plan but for some reason I was charged anyways on my account for 34 dollars. There is no shot I continue to use this software after this blatant practice of 'charging without the customer knowing' mentality. 

When variables are applied components look differently (see image – the bottom component is higher and the setting is the same). Figma does this on almost every component with paddings, height even radiuses are different than designed.

Hey! Im trying to verify my student account and i see that it's approved but in my figma im still on the free plan. What should i do?