Report a Problem

my draft is missing and i can't get help

My important draft has disappeared from everywhere, I can't find it in search, recents, or in the trash. But other files are still there. Also i can’t create a support ticket to get help, but I see threads on the forum where people with the same problem are helped through support with real peoplePlease, help me to recover this file

383

JasESSNew Member

FigMake for education

FigMake for my education plan account is not working and saying I don’t have access, how do I fix this?

141

Gan Jia HuiNew Member

Figma Make not available despite under education account

My current Figma account is under my school’s email. I was able to access it the week prior, however I couldn't anymore after re-logging in.

111

wood ethanNew Member

为什么 figma 蓝湖插件不见了？

我日常工作中会高频使用 Lanhu 插件，今天一打开突然发现下架了，严重影响我的工作了，figma 官方是下架了这两个插件吗？为什么呢？现在，figma 和 Lanhu 已经成了我日常工作必不可少的两个软件，我主要是在 figma 上进行创作，然后需要导入 figma 文件到蓝湖中交付给客户，现在插件突然不可用了，真让我对 figma 官方的行为非常疑惑和不解，另外，下架的原因也没有任何通知，这太粗鲁了！希望 figma 能尽快重新上架这两个插件。原来的地址是：https://www.figma.com/community/plugin/1000018270921149282/lanhuhttps://www.figma.com/community/plugin/1045276346404842107/lanhu

5803

Golden LobsterNew Member

Why in to world don't you send the invoice on email????

This is so annoying! Each month I need to search for the invoice in your unfriendly interface. Seriously now! Better unsubscribe the service than getting such frustration.

141

Brad WeddNew Member

Can't move or adjust Figma Elements - frozen in place

Hi. Something has gone with my Figma design, as suddenly the elements appear to just be locked in place. When I select them, it is fine. But when I attempt to drag or resize them it does not work. Any help is appreciated.

151

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정기결제끊어줘New Member

Please stop requesting regular payment.

Hello, I am a college student in South Korea and bought a professional plan around November last year. However, I only used it for a short period of a month and canceled the regular payment. However, I keep getting payment requests from Figma. I didn't pay because I didn't have money in my bank account, but I keep getting emails saying that the payment failed. I've already upgraded to the free version and the invoice seems to keep coming. Please solve the problem and reply to the message at e-mail.

161

AutoMQshareNew Member

unable to sync to the GitHub repository using figma make

When using Figma Make, we have been unable to sync to the GitHub repository since last night. Attempting to clone a project also fails to sync, which is seriously hindering our development progress. Please help us find out why.error response <body> <div class="space"> <div class="figma-logo"> <img src="https://static.figma.com/marketing/wordmark-2016-09-27-1.png" alt="Figma, Inc." /> </div> <div class="message"> <h2>Sorry, you’ve stumbled upon a temporary technical issue. Please try refreshing this page in a moment.</h2> <p>Check our <a href="http://status.figma.com/">status</a>.</p> </div> <div class="demo"></div> </div> <script> console && console.error("502: Bad Gateway"); var element = createDemo503(

594

posted in Report a Problem

Nandakishore SNew Participant

Figma Make Preview not working / showing any of the designs generated

The so far generated designs are not showing up in the preview panel. Refer the attached screenshot for the reference.

18620

Nikhil BhushanNew Member

Unable to run any Figma module all of a sudden

I have a full seat through my organization but suddenly started receiving a “WebAssembly.Instantiate(): expected magic word 00 61 73 6d, found 00 20 0a 42 @+0” error when trying to launch any Figma module. I was working in Figma Make extensively for a project until an hour ago and am completely stuck now and unclear what is happening. Please help.

284

posted in Report a Problem

MD_AHAD_MIANew Member

Request to enable Figma UI3 and AI features for my account

Hello Figma Support Team,I hope this email finds you well.I am writing to request access to the new Figma UI3 and AI features. I am a professional UI/UX Designer with over 3 years of experience, currently working on multiple projects.I have noticed that several members of my design team have already received the UI3 update, but my account is still on the previous interface (UI2). Since we work collaboratively, this inconsistency is creating friction in our workflow, and I am unable to utilize the new generative tools that my team is using.Could you please check my account status and consider enabling the new UI3 and AI features for me? It would be incredibly helpful for my daily design tasks.My Account Details: Name: Ahad Mia Email: [redacted by forum admin/moderator to remove PII]

633

Selena GilcreaseNew Member

Expired educator account

My educator account expired in September. I have filled out the form 4 times in an attempt to get it reinstated. I have also contacted support prior to this. It has not yet been resolved. How do I go about getting access to my account again? If I am filling out the form incorrectly, could you advise me of the issue so that I may correct it?

193

Mirim LeeNew Member

Refund Request for Accidental Charge / Adjusting Seat Count

Hello Figma Support Team,I am writing to request a refund and a correction for a payment that was processed just moments ago.I was unexpectedly charged for an annual plan for multiple seats. I did not realize that former team members were still listed in my team account. These accounts are inactive and not in use.I only need to pay for 1 seat.Could you please cancel the recent transaction and refund the full amount? I would like to re-subscribe and pay only for the 1 active seat I am currently using.Here is my account information: Team Name: SOUNDGYM Account Email: [redacted by forum admin/moderator to remove PII] Date of Charge: Jan 15, 2026 Please let me know if you need any further information. I look forward to your quick response.Thank you.

191

aktx2025New Member

Not seeing MCP Server option in Figma Desktop

Hi, I’m not able to view the MCP server integration option in the Figma Desktop app in Preferences on Mac ow Windows, I am a paid professional (full Seat), pls see screenshot, I have the latest version of the desktop app also, please advise what I may be missing?

21487

Rodrigo Gómez GranerNew Member

Cancelación de suscripción a plan

Hace unos dias cancele mi suscripción al plan profesional de Figma, concretamente lo cambie al plan gratuito. Sin embargo, hoy recibi un email en donde me indicaban que se desconto dinero de mi tarjeta a pesar de lo mencionado.

231

Feda AlmodhiNew Member

I lost access to all my files in my student account after i graduated

I Would like to update my email account in my older student account that I lost access to. This account has all my files and I need them. I would like the projects to be added to my current account [redacted by forum admin/moderator to remove PII] or that my student acount [redacted by forum admin/moderator to remove PII] update the email to my current one.

101

Gary_SylvesterNew Member

Plugin new version cant released - "We detected a change to your account details. Please contact support@figma.com to proceed" error

I am having the exact same issue as others with publishing plugins after being asked to set up 2 Factor authentication. I have tried emailing support but have not got a response. Can you please create me a ticket too and get this resolved.

131

AkemiMatsunoNew Member

Need help to setting up my profile for "Design with Figma”

Hi I need someone to help me set up my account to make sure it’s the pro version for students. I got verified as a student but I should have the pro version.

无良猫印New Member

My plugin hasn't been approved for a long time and I haven't received any notification. Please help me

My plugin hasn't been approved for a long time and I haven't received any notification. Please help me.The addresses of my two plugins are as follows：https://www.figma.com/community/plugin/1593181319238050839figma.com/community/plugin/1593183396355307551

OpenMethodsNew Member

Contact CSM

I am trying to contact ANYONE at Figma as my renewal is coming up and have some questions and adjustments to make. Who can I contact? I also have a ticket opened 1685455 for someone to reach out to me. Please advise. Thanks,Shawn

151

EesaNew Member

File missing after Move to Drafts — can a Figma Specialist open a recovery ticket?

Hey Figma team — hoping you can help get this in front of someone who can actually investigate/restore.We moved a file (“SecondWave Documents”) out of our team project into Drafts, and immediately afterward the link started showing: “Hmm, we couldn’t find that one… deleted, moved, or made unavailable.” Now it’s inaccessible for everyone who should have access, and we can’t locate it anywhere (Recents, Drafts, Search, Trash/Deleted, other teams/workspaces).File link: https://www.figma.com/design/ViUZaBqZnVjj8tGkC8xeEW/SecondWave-Documents?t=tLiBtoEIQz21baua-0Workspace/Team: SW FilesAffected users: [redacted customer PII - DJV 14 Jan 2026]This file is a core SOP/docs hub for our business, so this is blocking us.

387

Lala YiNew Member

Charged after cancelling plan

I was charged for a Professional Plan this month after I had submitted a cancellation. My account is locked and no longer active, so I’m not sure why I was billed. I would like a refund.

nkhuuNew Member

Library Analytics API cannot return information that is available in the web UI

Hi all, I'm using the Figma Library Analytics REST API to collect usage data for components in our design library, but I've encountered a limitation that prevents me from getting per-component file breakdowns. What I'm Trying to AchieveI need to identify which specific files use each component in my library, along with the instance count per file. For example:- Component A is used in: - File 1 from Team A: 50 instances - File 2 from Team B: 25 instances - File 3 from Team C: 10 instancesI know this information is visible through the Figma library analytics window, What I've TriedI've tested the following API endpoints extensively:1. GET /v1/analytics/libraries/{key}/component/usages?group_by=component - ✅ Returns total usages, file count, and team count per component - ❌ Does not provide list of which files2. GET /v1/analytics/libraries/{key}/co

130

Helena YauNew Member

Presenting Mode- Sizing Issue

Please help, when I go into presenting mode my screen doesn’t take up the full screen. I’m using Figma’s 16:9 size template and I played around with every mode in the presentation settings (responsive, fit to width, fit to width and height, etc). the best option i could use is fit to width and height but it still has the black margins on the top and bottom. what’s the easiest solution to fix this so the screen is truly full screen? i really want to avoid resizing/readjusting all my components.

Yasir hafizNew Member