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Dear Figma Support Team,I am writing to request a full refund for a subscription charge that occurred today, [Insert Today's Date]. This was an accidental renewal/upgrade, and I did not intend to keep this active subscription.Here are my account and transaction details:Figma Account Email:  Amount Charged: $20.00 Invoice Number (if available): [email and invoice redacted by forum moderator to remove PII]I have already canceled the auto-renewal for this plan to avoid future charges. Since this happened less than 24 hours ago, I kindly request that you void the transaction and issue a full refund to my original payment method.Thank you very much for your prompt assistance with this matter. 

I have a prototype that should have background blur set on the header and navigation menu. I’ve noticed they’ve stopped blurring the background underneath. What gives? Link to view prototype:  

After updating my Figma desktop app to the latest release, the Scale tool (K) stopped working completely. It's grayed out even when I have objects selected. I'm also noticing a few other odd behaviors with this update. Is anyone else experiencing the same issue, or is it just me?

My work address is no longer accessible since I don’t work there anymore. I have no way to get emails there and the login is asking for an authorization number. I need to get my login changed. How can I do that? I  can be reached at [redacted by moderator to remove personal information]. 

Hello, "Show Agents on canvas" setting has been removed. Could you please bring this setting back? Having the Agents panel permanently displayed on the canvas disrupts the workflow, and I need the option to hide it. Is there any particular reason you removed it? Are you forcing this on your users?   

Bonjour, Je suis arrivée à la limite de mes crédits. Pouvez-vous me confirmer qu’en tant qu’entreprise nous sommes limités à 200$ de crédits ?J’ai déjà via le PAY AS YOU GO dépensé 200$, si je souhaite en ajouter de nouveau y a t’il une solution ?  Voici le message que j’ai actuellement lorsque je souhaite ajouter des crédits “Pay as you go credits are currently unavailable. Letsignit has spent 199,98 $US. Your monthly budget will reset on Jul 19, 2026.”Merci pour votre aide

I have a shared Moodboard with a friends so we can work on a project, but now she can’t interact with the moodboard anymore, besides looking at it. Last week we we’re both able to add stuff to the moodboard.When she tries to do anything in the board, she gets this message, shown in the screenshot below. She isn’t a student anymore, but I am.This wasn’t the case last week, we we’re able to work together just fine. Was this really changed out of bloom? That sucks if it is the case

I am on macOS Tahoe, just recently updated, have been having trouble getting Figma real time desktop notification since. Tried turning on on notification in system setting, it’s showing up when i click into Figma menu bar on top right, but not as a slide in notification.   

 ErrorI keep getting the same error when I try to upload a .fig file to my drafts. I tried several troubleshooting suggestions i’ve found on forums and videos, and nothing seems to work. So far, I tried: Downloading the file I wanted to upload several times. Cleaned caché Tried with desktop and browser versions of Figma. Moved all the frames I needed to a different file, the new file won’t import either. Tried to import the file to another account. It worked on two accounts but not on my personal one. 

Your latest A/B test has lost the ability to add a property to a component. I have to copy and paste from previously existing properties. God forbid I want to add another property. I cannot express how incredibly frustrated I am. Please do something like point out on screen with helper tips where things have moved.alkondkls;fnlskdnf;lkasnhdakljsdnsk,mnf,safn;dklndxlvknx,mcn,m.szxdncfdk,ahbdkjeaqnwkd;sabcdjmnsbxzck.jbhzhk;cjzbx,kcdnsaklfd/,.nvl,kxn,c.vnx,.mvcn,.sxdbfkj.bsdfsxkfndem,Hard to keep professional while expressing frustration. Hopefully this suffices.aIJKsbdhkjs;dkah;deoi uaoidjoia;dh9pq8iwhdoahsd;lkjdkja’;lxcsjm’;laM:DLjopd’ahjdal'kdnlksadhnlk;znhdslk,znhklsdzhnslkdsdzhnls;dkhl;kdhnkandlkakdnwa

I’m having constant issues exporting gif, mp4 and webm, I get this message but nothing actually gets exported and gives me a weird message. Very disappointing that the main feature I was stoked on (video export from figma) is full broken for me. Even tried it with the Official Playground file and it’s still bugged. Back to after effects we go for now 💔 

Text weirdly breaks within words when scaling a textfield. It’s plain text with no editing or line breaks, however text breaks within words or lines.Anyone else having this problem?

When nothing is selected, the link “Learn more” to the code connect help article works:When I select something it looks like this:And the “Learn more” link links to: https://help.figma.com/hc/en-us/articles/360025508373-Publish-a-library

Hello,I would like to ask if someone from the Figma team could help review my billing case.Ticket #1991601 Ticket #2002102 Invoice #0C59C4E9-0067The issue concerns a seat adjustment from 24 seats to 15 seats.The case has been pending for 7 business days, and the status is still showing “Registered.” This is now affecting our subscription renewal.If anyone from the Figma team could help escalate this case to the Billing team, I would greatly appreciate it.Thank you.

Dear Figma Support, We currently have 10 full-seat Figma licenses on an annual subscription, which have already been paid for. we added 30 additional full-seat licenses. We would now like to reduce these additional licenses from 30 to 13, resulting in a total of 23 active full-seat licenses (10 existing + 13 additional). We would appreciate your assistance with the following: • Please confirm the process for removing the extra 17 additional licenses. • Please provide complete details regarding the additional licenses, including any impact on our subscription or billing. • Kindly confirm whether the invoice for the additional 13 licenses will be issued separately and share the expected billing details. • Is it possible to pay separately for the additional 13 full-seat licenses? We would like to use a different credit card for this payment. We look forward to your confirmation and assistance. Note: Our existing 10 annual full-seat licenses have already been paid.

Hoping someone here has been through this. I'm the admin of a Professional team. I have so bad experience with that subscription.What happened:- Our annual plan renewed on June 29 for our old seat count (4 Full + 6 Dev), generating an invoice for 1,632 USD.- We no longer need that many seats — going forward we only need 2 Full + 5 Dev.- The renewal date had already passed, so the "Review seats" modal was no longer available and I couldn't reduce seats myself.- The invoice went overdue, the whole team is now locked (view-only, nobody can edit), and Settings now shows a "Reactivate plan" option plus a monthly renewal date — so the annual plan seems to have come off and the account flipped to monthly.My questions:1. Does anyone know if the overdue annual invoice gets voided automatically once the annual plan lapses, or do I have to ask Support to cancel it? It's still showing as overdue and keeping the team locked.2. Is the cleanest path just to let it drop, then rebuild the subscription

I thought the figma agent feature does not consume credits during the beta. Is this a bug? or the limit that was said here is something different?

I need a quote for 15 annual business plan licenses, full setup. I sent the form to sales but haven't received a response.

I HAVE PAYMENT PROBLEM I paid PRO plan on FIGMA, FULL SEAT, FIGMA charge 20eur from my visa card but I didn't get invoice or PRO Plan - still funds are charged from Figma -  just received confirmation from the bank. I’m still on free PlanThis is fraud

We've submitted our app more than 10 times, and it has been rejected each time. After every rejection, we've made the requested changes and fixed issues with our OAuth app.However, this time we haven't received a reply for 9 days. Is everything okay? Could it be that the moderators got fed up with us and shadow-banned our app?I'm referring to the app Vaibly (fuid=1484206766086870552). 

Hello,I am posting here because I have been unable to get assistance through Figma Support.I was charged for my Figma subscription, but I have not received the invoice, and it is not available in my account. I need this invoice urgently for accounting and tax purposes.I have already contacted support multiple times:Ticket #1999192 – No response has been received. Ticket #1999224 – This ticket was marked as Resolved, but my issue was not resolved, and I did not receive the requested invoice.I have already provided proof of payment, including my bank statement showing the transaction. My account is not associated with any team, and I am the account owner.I would greatly appreciate it if someone from the Figma team could review my case, reopen the closed ticket if necessary, and send me the invoice as soon as possible.Thank you.

Hey Team,We submitted an app for review over a week ago, we received a rejection, because figma cant download any extension to verify our app, so we were told to just upload a video for the review, we did so, and haven’t heard back. Can we please somehow fast track this? We want to launch a figma integration to our customers, and this has become a blocker.Is there anything needed from our side to expedite this process? Can an ETA be shared, so we can plan accordingly?

プロフェッショナルプランの管理者で、自身にはフルシートを割り当てています。デザインファイルで無料プラグインを起動しようとすると、なぜかFigma Slidesのコラボシート移行に関するポップアップが表示されてプラグインが使えません。

안녕하세요, 오늘 결제날로 카드결제가 계속 되는데, 금액상 결제가 안되고 있는 상태이구요, 저는 구매 취소를 원합니다. 아예 안썼어요. 구독 취소 저번에 찾다가 못찾고 방치되었었어요. 결제 3/20 안되게 해주세요. 더이상 구독 원하지 않고, 유료버전은 사용도 안하였습니다.

Hello, I need to update the email address on my Figma account because it is currently tied to my work email. I would like to change it to my personal email instead, but I keep getting this error. Is there a way to change it?Please see the attached screenshot for reference: