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Some members of my team have suddenly been unable to view Figma files they were previously able to access an hour ago.I have checked that the User Group has View access to the Team and I have also checked that the affected people are in the User Group. I have tried asking the users to restart and I have tried removing the User Group from the Team and re-adding them.My current workaround is to manually invite users individually to the team. 

I need help with a billing issue. My teammate was previously an admin on the team “El equipo de MARIANNE FLOR SALAZAR CABELLO”, but I she no longer has access to it and she is still being charged for Professional Full seats on invoice Q1CF0YMS-0002 dated Today, July 07, 2026. My open ticket is 2002810. I need help stopping future charges tied to this team. For the problem I still went back to the team. A few weeks ago, we canceled a plan and we removed the card from the team’s payments. Now, months later, an amount of 127 dollars was charged to the account of someone who was no longer in the group and who, as I mentioned, had already removed their card. However, the charge went through and the receipt was sent to me, but in the project it still shows that we are on the free plan, and it also doesn’t allow us to view the transaction from the file browser. We want a refund of the money, and we would also like to know if it’s possible to completely remove the card information because it s

There is no slider to quickly resize the text.While working with text, the editing panel has sliders for quickly changing the line spacing of the text and the distance between letters, but the same is missing for the text size.Thank you!  

Hi, your product is great but it’s so difficult to use and navigate. I can never find the files I need.

원래 는 3만원~4만원대로 거래 하는  정도 … 요금제 결제 취소도 취소하고 결제돼서 보기놀랐어요 …  환불 부탁드립니다.. 저 돈이 없어요 월세내야해요 5만원에 인생이달려있습니다 … . 

Account: Professional planFile: HolyMomma.co (file ID: 3i3DklvXxH2VM5fi8xtRMk)URL: https://www.figma.com/make/3i3DklvXxH2VM5fi8xtRMk/HolyMomma.co Issue:In Settings > Domains > Connected domains, clicking "Connect a domain" opens the field/button but it immediately gets stuck on an infinite loading spinner and never progresses to the form where I'd enter my domain (holymomma.co) or receive the DNS records to add. Steps to reproduce:1. Open the file above2. Click the settings gear icon (top right) > Domains3. Under "Connected domains," click "Connect a domain"4. The button is replaced by a spinner that never resolves What I've already tried (all failed the same way):- Multiple full page reloads- Opening in brand-new browser tabs- Logging out and back into Figma, then retrying- Waiting 10+ seconds on the spinner- Removing a previously-connected domain and re-adding it (also got stuck) Additional notes:- No errors appear in the browser console during the stuck state- No related ne

I encountered a weird problem with some components. Sometimes when I click on the specific component variant all property values are cleaned (without changing anything in them) and I get a warning about layer invalid name (or corrupted property values when I try to publish a library). When I look on the left panel with Layers, variant name looks perfectly fine but still I need to handle property values manually in the right panel.I don’t know what are the steps to reproduce this issue. It happened several times with various components. 

Hi Figma Support Team,I cannot receive the Figma registration email, so I’m unable to complete registration or sign in.My email address is:(redacted by the moderator due to PII)According to our company’s technical team, the issue may be caused by a previous failed email delivery. When I first tried to register, my email address may not have been fully active yet or may have had a temporary issue. This likely caused Figma’s registration email to bounce, and my email may have been added to a bounce suppression list. Since then, I have not been able to receive any Figma registration emails.I have already submitted a support request. My ticket number is:2003875I was instructed to send this message:“Here is my e-mail: (redacted by the moderator due to PII).Please remove my email from the bounce suppression list.”However, I have not received any response or resolution yet.Because I cannot sign in to Figma, I’m also unable to check the status of my support ticket or add more information throu

I did a mistake while connecting my enterprise github account. Now there is no option to remove this and try again. Any Ideas?  

現在、Figmaファイルに動画をアップロードすることができない状況です。アップロードしようとすると、「動画のアップロード中にエラーが発生しました。もう一度お試しください」というメッセージが表示され、その後「無効な動画が削除されました」というメッセージが表示されます。1つの動画、複数の動画を試してみてもどちらでも同様の挙動が確認され、Figma上に動画をアップロードすることができません。また、キャッシュをクリアしたり、本体の再起動、PCのセキュリティ確認もしましたが改善はされなかったです。この問題は、動画を複数アップロードしデザインを検討していた際に突然発生し、それ以降のすべての動画をアップロードできなくなりました。様々なファイルを試したり、シークレットモードのブラウザウィンドウを使ってみたりしましたが、問題は解決しませんでした。この問題の原因と解決方法について、ご説明いただけますでしょうか？よろしくお願いいたします。

Hi everyone. I’m currently blocked from testing a local plugin I’m developing because my Figma desktop app suddenly refuses to open on Windows 11.I've already cleared the caches, reinstalled, and gone through the full troubleshooting gauntlet with support, but the app just crashes silently on launch. Since I can't test local manifests in the standard browser, my development is completely stuck.I’ve pasted the full system details and everything I’ve tried below. If anyone has found a fix for this silent crash, I’d incredibly appreciate your help/-The Figma Desktop App completely fails to launch on Windows 11. Double-clicking the application shortcut, launching from the Start menu, or triggering an open in desktop app redirect from a browser results in absolutely no visual response. There are no error messages, no black screens, no loading spinners, and the Figma icon does not appear in the system tray. The process appears to terminate or freeze invisibly instantly upon invocation.System

My personal Figma account is not accessible anymore or does not exist. I went to add my username and password to log in as usual today and it said the combination did not exist. I had just logged in yesterday and so I am pretty confident I have the correct combination. I then went to reset my password but no email appeared in my personal email, suggesting there is no longer an account associated with the email. IThis is an extremely frustrating experience considering Figma in general has not been performing as it was before Figma Make was introduced. In addition, it was very difficult to find the appropriate avenue to contact Figma to report this problem, and I am not sure this is the correct forum. 

Hi everyone,I have an open Figma support ticket (#2004850), but it has been more than 8 hours and I haven’t received a response from a support agent yet. This issue is urgent because it’s blocking my team’s work.My company recently migrated our email domain from cybercept.ai to kipio.ai. I can now log in with both my old and new email addresses, but all of my projects are missing and my Professional plan is no longer associated with my account.Could a Figma moderator please help escalate my support ticket or advise on the next steps? I’d really appreciate any assistance, as this is preventing my team from continuing our work.Thank you very much.

Hello,I understand that Education accounts are usually redirected to the Figma Support Forum.However, this issue involves account-specific file recovery and potentially deleted team records. I am concerned about posting account-related details publicly. Could a Figma Support Specialist please handle this privately or let me know how I can provide my account email and file details securely?I am not asking for general troubleshooting. I need Figma to check the backend status of these file keys and the missing team: [ file key redacted by forum moderator to remove PII] Could you please escalate this ticket or provide a private support path for account/file recovery?Thank you.

I have a 2.45gb figma file I am trying to upload into my drafts and unable to do so. Every time I try on the desktop app, I get the an error with the reason saying crash. On browser I get infinite uploading.I am on mac os 14.8.7 with latest figma desktop client and tried both chrome and firefox.I no longer have access to the original figma file and only this local copy.

Hi all!My first time posting here, and I thought I’d share my experience and feedback on the new slots feature that was recently released. I’m working on a pattern builder component concept for our design system. The component has a master base slot nested within a single-row, 12-column grid auto-layout. This layout has variants for different patterns and breakpoints. The grid is then nested within another slot in the main component, allowing rows to be duplicated to build a layout. The component also includes various other elements and tokens to control spacing. The hierarchy looks like this: * Pattern Builder (main component)    * Row container (Slot)        * Row patterns (this can be duplicated to create more rows)            * Grid (1 row, 12 column auto-layout in Grid mode)                * Slot Base (contains master slot to insert atoms and organisms) For my initial testing, I recreated several layouts for the desktop breakpoint. The component worked well in this scenario. Howev

in theory, Slots promise to solve the age-old problem having 10 hidden layers in your list component.I make a ❖list component wiht a slot that only accepts ❖list-item as children. Let’s say i am using this for a context menu. I now configure context menu with the options it should have. I make the context menu into a component, to lock in the content. The contents of the menu should be the same in every user flow where it is shown. While making my user flows, I set one of the ❖list-items to the hover state, to show the interaction. This causes the entire Slot to be marked as “modified”, and it will now stop receiving any updates from the ❖context-menu. If I decide to add a delete button to my menu, it will not show up in that instance.  This runs contrary to the expected behavior when using components. If I had used Instance Swap instead of Slot, the state-change override would have been recognised, and any other changes would have continued to propagate. Instead, the Slot effectively

I’ve got components with slots in it and componetized for design file efficiency. Instances work great at first, updates to the main component cascade as expected. But the moment I edit the content inside a slot on an instance, the entire instance disconnects from the main component. Not just the slot. So any future updates from the main component stop cascading to that instance, and the only fix is a full reset which removes the slot content I just customized. Expected behavior I would expect that the modifying slot content is treated like any other override (e.g. text or swap overrides). It should not disconnect the entire instance from the main component updates.Is this a known limitation? I would love to hear if there is a workaround or if this is planned for improvement!  

I’m working on a page on Figma Sites, and one of the pages does not want to load into preview mode. The loading screen stops at +/- 99% and doesn’t budge. My memory usage shows 7%, all the other pages load without issue. It seemed to me it might be a problem with a number of components used on the page, since it is quite heavy, especially that it contains variable use, but the memory is close to empty. The page preview loaded before when I had about 1/3 elements applied on it, although it failed to correctly show all of the formatting (like the correct gradual blur on an image, some outlines, correct fonts etc.). I tried:restarting the web page restarting the browser restarting the pc using the app instead of a browser using different browsers duplicating the file copying only the page into a new file changing devices EDIT: I am willing to share a link to the file, although obviously not on the forum       

I’m trying to create a Make Kit - starting with our existing libraries from our design system. They are all published in Figma, but only a subset of the libraries are showing up in list when trying to add to the Make Kit. Anyone else running into this problem? Am I missing something?  I have doublechecked that the libraries are all published. What else could be the cause?

I recently upgraded my plan and have been reorganizing our workspace by moving existing pages into separate files and projects for better team organization.Since doing that, I’ve been getting this error whenever I try to create a new file:“XHR for ‘/api/files/create’ failed with status 429.”It has been happening for over a day now, and I’m unable to create new files, including drafts. I understand 429 usually means rate limiting, but this seems to be blocking normal file creation even after waiting.I’ve already tried refreshing, logging out and back in, using another browser/incognito, and checking my connection. I need this to be escalated to the Technical Quality team ASAP.

I cancelled my plan but I keep getting charged, how do I get my money back? I successfully cancelled it before my next billing period but it charged me again for the next

We're migrating our design system to Slots, and, like most designers, we're using slot placeholders and instance swaps as a workaround. As a result, we now have multiple components with placeholders that have been replaced by local instances containing content.When we wrap or convert component frames to slots, the override resets.BUT this is dependent on the account. In my work account, it is resetting the swapped instance. However, when my colleagues apply the same wrap to the same component, the resetting does not occur. I also tried in another private account, and resetting also does not occur.See the video attached.Is it a slow rollout of the update to Slots or is it a bug?

Hi Community Managers / Admins,I am writing to seek urgent help regarding a monthly subscription renewal on my account. I requested a refund via email within less than an hour of the charge, and I have not opened or used Figma at all since the deduction—my paid feature usage is strictly zero. Funny thing, I just checked and my subscribtion remains Free plan even so my money is gone.  I previously replied to the support email with my team details (Team name: Костянтин Петречук) and received a ID code (#1992898), To ensure the billing team can find my account and resolve this immediately, here is my official Invoice ID: Invoice ID: in_1To0vlIvcqWR3dFDs3MKcPag• Amount Charged:  €18It has been over a week without any follow-up from the email support. Regardless of the review outcome, I would greatly appreciate it if an admin could reply here and keep me updated on the progress. Thank you so much for your help in escalating this to the billing team!

ello Figma Education Team,I hope this message meets you well.I recently applied for the Figma Education Plan and received confirmation of approval via SheerID. However, I made the mistake of applying before creating my Figma account. By the time I created and set up my account using the same verified email address, the education status had not carried over — my account is currently showing as Free.I have attempted to reapply but the system indicates that I have already been approved, which means I am unable to go through the verification process again.Could you please assist me in linking my approved education status to my existing Figma account? I would be happy to provide any additional details needed to resolve this.Thank you for your time and support. I look forward to your response.