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Hi Figma Support Team😶I previously submitted a request through the Help Center (#1881810) regarding an accidentally added editor seat, but I haven’t received any response yet, so I’m following up here as well.The extra seat was removed immediately after I noticed it. I only intended to keep my existing single Professional plan for personal use and did not mean to add any additional paid editor seats.I also noticed that the upcoming monthly invoice scheduled for May 22 still includes the additional charge:Seat updates – $12.67Could you please review my case and update the invoice before the payment is processed?I would also appreciate any help regarding the refund request for this unintended charge.Thank you for your assistance.

Hi Figma Support Team,I am writing to request an amendment to a previously issued invoice. I recently made a payment for my Figma subscription, but I missed adding the company details required for our internal accounting.Could you please help me update the following invoice with our company information?Old invoice ZL9ONPIJ-0001 to include:Company name: WINCOMMERCE GENERAL COMMERCIAL SERVICES JSC Tax ID: [redacted PII - DJV 5/7/2026]Note: I attempted to update this myself in the Billing settings, but the "Company Name" field has a character limit that prevents me from including both our full company name and the Tax ID. Could you please ensure both are reflected on the reissued invoice? 

A new bug our design team has just encountered is that our entire design system has been affected by a recent update to stroke/draw. Now our components that use a stroke style at 100% on focus and set it to a style at 0% is now after a year of working, making the the 0% variant shift. Figma now does not hold the space for strokes set to zero using styles while using autolayout. Setting the value to anything above zero make the issue go away. Please fix.

FUI COBRAÇA POR UM VALOR ABSURDO, GOSTARIA DE SOLICITAR O REEMBOLSO DO MESMO. 

Hello - I transferred ownership of a file to myself, then deleted the old account, and the file seems to have been deleted from my account as well. I am hoping to recover only one file - this just happened about an hour ago.  

I asked Make to do some change and the result was not as I expected. I tried to restore previous version but it is not working and now I lost all my work.

Issue Description: I am experiencing a consistent issue with the "Copy Design" button in Figma Make. After generating a design, clicking "Copy Design" and pasting it into the Figma canvas frequently results in a blank frame.Details: Reproducibility: Highly consistent (nearly 100% reproduction rate). Success Rate: Only about 1 out of 20 attempts successfully pastes the design. The rest all result in empty frames. Actual Result: An empty frame is pasted without any layers or content. Expected Result: The complete generated design should be pasted into the Figma file.   

Prototypes embedded in Figma Slides no longer allow full vertical scrolling during presentation, even though vertical scrolling works correctly when the prototype is played directly. This appears to be a regression, as the same slides and prototypes worked previously. Whats happening: In the past, I’ve been able to embed interactive prototypes into Figma Slides and present them with full vertical scrolling enabled.Today, I created a new slide deck and added a prototype, but the vertical canvas scroll does not work as expected during slide presentation, despite working correctly when the prototype is played on its own.After noticing this, I went back and checked older slide decks where this behavior previously worked, and I’m now seeing the same scrolling issue there as well. Current behaviour for me:Scrolling only works within the initial height that was load

Hi everyone,I’m not sure if there’s been a recent change or issue with Figma, but the Plugins and Widgets section was working fine for me until yesterday.Starting today, the Plugins and Widgets panel isn’t loading at all.I’ve already tried a few things:Checked my internet connection Restarted the app Logged out and logged back inUnfortunately, nothing has worked so far.Is anyone else experiencing the same issue?Kind regards,Anand  

Hello! Why is the support or sales team is not getting back to me? I created a website which was in the press last week but is not working properly. This is not a good time for problems…for 2 weeks now there is no answer. I need help with Google Search Console meaning you need to upload the google file I sent to you so the website can be found!! Also I ran out of credits because no one helped me to fix a problem and it took therefore all credits to finally get it done myself. But now the website is not working correcty until May 24th. Can someone please help?

I am writing to request assistance with my account, which appears to be locked.I previously used this account for educational purposes at an academy about a year ago. As I have recently re-enrolled in the academy, I intended to use the service again. However, I am currently unable to access it due to the account lock.I have two specific questions regarding this: Is it possible to unlock my account so that I can use it again? Since I would like to use it under a basic setup, is it possible to transition this account to a Free Plan? I understand that new accounts typically have access to a free tier; can my existing account be converted to that status? I look forward to your guidance on how to resolve this issue.

so basiccly I'm making a music website, and I'm currently adding like 200 songs and a patch notes buttons WHICH IS NOTHING FOR FIGMA.. and it keeps saying failed.

I submitted the plugin I created for review, but it still has not been published. I have also received no updates regarding the review progress.

Hi Team,I’m attempting to integrate the Figma MCP remote server (https://mcp.figma.com/mcp) using the Cline VS Code extension with a streamable HTTP transport, but I consistently encounter an OAuth/parsing failure.Error observedHTTP 403: Invalid OAuth error response:SyntaxError: Unexpected token 'F', "Forbidden" is not valid JSON.Raw body: ForbiddenClient configuration{ "url": "https://mcp.figma.com/mcp", "type": "streamableHttp", "disabled": false, "timeout": 60, "autoApprove": []}Observed behavior (protocol-level)The MCP endpoint returns: HTTP 403 Forbidden Content-Type: text/plain Body: Forbidden The response is not JSON-formatted, which causes MCP clients (like Cline) to fail when parsing the OAuth or JSON-RPC response.

Hi Figma team,I submitted my plugin Mediaquad DAM for review a few weeks ago, and it’s still showing as “In Review”. So far, I haven’t received any feedback, requests for changes, or updates on its status.I understand that review times can vary and that the team is likely handling a high volume of submissions. However, the lack of any communication makes it difficult to understand whether everything is progressing normally or if something might be blocking the process.I also tried reaching out through the support chatbot, but it seems to loop without creating a ticket or escalating to a human. Emails I’ve sent only received automated responses, so I’m not sure if my request has actually been seen.Could someone from the team please: Confirm whether Mediaquad DAM is still in the normal review queue Let me know if any action is required from my side Advise on the best way to

Hi everyone,We’re running into serious performance issues on one of our Figma files and I’m curious if others have experienced something similar.As soon as 2 or more people are working in the file at the same time, performance drops dramatically. Everything becomes extremely laggy — selecting layers, moving elements, typing, navigating… it all slows down to the point where it’s barely usable.What’s confusing is that the file itself doesn’t seem particularly heavy:Memory usage is around 6% No massive image assets or obvious performance killers The structure is relatively clean and organizedDespite that, real-time collaboration is basically impossible for us right now. We’ve had to split work into separate files just to stay productive, which obviously isn’t ideal.We’re trying to understand:Is there a known issue with multiplayer performance under certain conditions? Are there specific things (

Frustrated with Figma's AI Credits billing — being asked to pay for a subscription I never knowingly signed up for.I used the AI credits add-on once last month as a one-time top-up. What I didn't realise was that this would auto-enroll me into a recurring monthly charge. There was no clear opt-in for an ongoing subscription during the purchase.Last month I've used zero extra AI credits — yet I've received an invoice for $195. Breaking it down:• $180 — AI credits I did not use and did not sign up for as a recurring charge• $15 — Dev seat charge, which I am happy to payI've had a support ticket open since May 1st #1879798 with no resolution after a week of follow-ups.This feels like a dark pattern — a one-time purchase silently becoming a subscription should be communicated upfront and clearly. I'm sure I'm not the only one this has happened to.Figma team — can someone please look into this? I'm not trying to avoid paying for what I use.

Hello,  I am currently having trouble registering for Config 2026. For some reason, when I click the attend in person option, I don’t see any window in which I can formally register for the event with my payment method. Instead, I am directed instantly to the “Thank you” page with directions to check my inbox. Upon checking my inbox, I don’t see any confirmation either. Who can I talk to in order to resolve this issue and sign up for in-person attendance? 

Hi Figma team,I submitted my plugin, GradientLab By Josh, for Community review months ago and it still has not been approved or rejected. I have not received feedback, a request for changes, or a clear status update, so I am trying to make sure the submission has not slipped through or become blocked.Plugin details:- Name: GradientLab By Josh- Plugin ID: 1625649827103042693- Community page: https://www.figma.com/community/plugin/1625649827103042693- Support case: 1888465GradientLab helps designers generate polished, production-ready gradients directly for design work. I understand the review team is handling a high volume of submissions right now, and I appreciate the work involved. Could someone please confirm whether this submission is still in the normal review queue, whether anything is blocking it, and flag it internally if possible?Thank you for the help.Best,Josh

None of the embedded bitmap images in our figma design / figjam files are loading today.Seems to be across the board for all users.We are a large org with thousands of accounts.

How to fix the “Live preview failed” issue in Figma Make? I did the troubleshoot and immediate fixes available in the internet like: refreshing the page, duplicating the page, opening in different browsers. It is still working properly on March 13, 2026 but the problem started on March 16, 2026

The 'Layer in View' property isn't respecting local nesting; it's skipping the immediate parent and pulling layers from the 'Primary Desktop' level instead. This is causing some unexpected behavior with our reveal interactions that I'm currently troubleshooting.

Good morning Figma team,I appreciate all that y’all do, your engagement sets the standard. Honestly, y’all are rockstars in comparison to most other modern communities. I’ve seen a few threads about the review process for a marketplace plug-in taking longer than 10 days. I’m aware of the work load and only want to create some visibility into my situation without adding to any stress to a swamped team.My plugin is also a chrome extension that is live on CWS. The Figma portion is a large part of the feature set and my tool actually pushes business directly to Figma while helping to make solve very real use cases in the infinite canvas space. Directly increasing the value of Figjam and providing churn protection for Ent Figma subs. I have Lucid and Miro users that have thousands of boards they want ported into Figjam but literally can’t because both block bulk extract. Compounding that, my tool is the only tool that provides 95+% fidelity

Hi, my plugin has been showing ‘In review’ for a few weeks now. It’s a simple free plugin which doesn’t have any data/purchase functionalities and I was hoping it would pass review but this is taking a while. Waiting for this to get published to share it with my team.

Hello Figma Support Team, I previously had an active Figma Education Plan that has now expired. I attempted to renew it via Sherid, but I reached the maximum number of verification attempts and cannot proceed further.Could you please help me reset my verification attempts or provide an alternative method to re-verify my student status so I can renew my Education Plan?I need access for educational purposes.Thank you for your support.