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Refund Request for Unintended Subscription Renewal

  • February 2, 2026
  • 3 replies
  • 95 views
세아홍

I am writing to request a full refund for a recent subscription charge on this account.

A payment was automatically processed two days ago, but I have not been using this account for quite some time and have no intention of using it in the future.

The reason for this oversight is that I am already using Figma through another active account. Therefore, I have no need for a paid plan on this specific account.

Since the payment was made recently and the service has not been used, I would greatly appreciate it if you could cancel the subscription and issue a refund.

Best answer by Celine_

Hey ​@세아홍 , Celine from Figma here, thanks for reaching out to the Figma Forum!

I was able to locate your existing support request, and for reference your case number is #1721761. I’ve also added a follow-up note to your case so the assigned agent has the latest context.

For refund and subscription billing requests, we’re not able to review or make changes directly from the Forum due to security and privacy reasons. The support team handling your case is best equipped to review the charge and confirm next steps.

Also, there’s no need to create additional tickets, please continue the conversation directly via your existing case, and the team will follow up with you by email soon. Thanks for your patience!

 

As a quick reminder, if you’d like to cancel your Professional plan, you can do so by following these steps:

  1. Using the browser or Figma desktop app, locate the Professional team in the file browser sidebar.
  2. Click  Admin.
  3. Select the  Settings tab.
  4. In the Plan section, click Cancel plan.
  5. Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.

Update: I see in the backend that the agent was able to cancel and refund you. Please check your inbox when you can.
If you need further assistance, please reply to your case directly, it will re-open automatically, thank you!

This topic has been closed for replies.

3 replies

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • February 2, 2026

Hey ​@세아홍 , Celine from Figma here, thanks for reaching out to the Figma Forum!

I was able to locate your existing support request, and for reference your case number is #1721761. I’ve also added a follow-up note to your case so the assigned agent has the latest context.

For refund and subscription billing requests, we’re not able to review or make changes directly from the Forum due to security and privacy reasons. The support team handling your case is best equipped to review the charge and confirm next steps.

Also, there’s no need to create additional tickets, please continue the conversation directly via your existing case, and the team will follow up with you by email soon. Thanks for your patience!

 

As a quick reminder, if you’d like to cancel your Professional plan, you can do so by following these steps:

  1. Using the browser or Figma desktop app, locate the Professional team in the file browser sidebar.
  2. Click  Admin.
  3. Select the  Settings tab.
  4. In the Plan section, click Cancel plan.
  5. Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.

Update: I see in the backend that the agent was able to cancel and refund you. Please check your inbox when you can.
If you need further assistance, please reply to your case directly, it will re-open automatically, thank you!

suralsulami
  • suralsulami
  • New Member
  • February 3, 2026

I want to end my subscription ?

Celine_
Figmate
  • Celine_
  • Community Support
  • February 3, 2026

Hey ​@suralsulami ,
To cancel your plan, please follow the steps I mentioned in my previous post:

  1. Using the browser or Figma desktop app, locate the Professional team in the file browser sidebar.
  2. Click  Admin.
  3. Select the  Settings tab.
  4. In the Plan section, click Cancel plan.
  5. Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.

For more information, you can also check our guide: Downgrade or cancel your plan. Hope this clarifies!

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