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Question

Refund Request

  • February 3, 2026
  • 1 reply
  • 5 views
매일이페이데이

I accidentally renewed my subscription and would like to request a refund. I haven't used the paid features since the renewal

    1 reply

    J
    Figmate
    • Junko3
    • Figmate
    • February 3, 2026

    Hi ​@매일이페이데이, 

     

    I understand you accidentally renewed your subscription and are requesting a refund.

     

    For security and privacy reasons, we’re not able to handle refund requests directly here in the forum. That said, I’ll go ahead and create a support ticket(#1723293) on your behalf so our team can review this with you directly. A support specialist will follow up via the ticket email once they’re ready.

    Just so you know, payments for Figma subscriptions are non-refundable, as outlined in our refund policy: Refund policy
     

    In the meantime, I checked on our end and found that a seat change from Dev to Full occurred before the end of the previous billing term (before your Professional plan was downgraded to the free Starter plan).

    Any seat changes that weren’t billed during the previous billing period are applied as prorated charges on the next invoice. This is expected behavior.

    You may find these articles helpful: Upgrade or downgrade your plan

     

    Thanks,

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