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Dear Figma Support Team,I am writing to urgently appeal the suspension of my Figma account associated with the email: [redacted by moderator to remove personal information].I understand the account was locked due to a refund request (chargeback) regarding my subscription. I want to clarify that this request was not initiated by me intentionally.I recently lost my payment card, and my bank automatically flagged and reversed recent transactions as a security protocol when the card was reported lost. This resulted in an unintentional dispute against Figma.I did not intend to cancel my service. I have important projects on this account that require immediate attention.I am ready to repay the disputed amount immediately via a new payment method.Could you please assist me in lifting the suspension or provide a link where I can settle the outstanding balance to restore my access as soon as possible?Thank you for your understanding and support.Best regards,

While building a website, I ran into an issue with icon rendering that took a while to pinpoint. Initially, icons using stroke colors rendered correctly. However, icons that were filled did not render at all. For example, taking the same icon, flattening it, and applying a fill would cause it to disappear. After investigating further, I found that the issue was not the icon itself, but the parent frame (wrapper) containing the icon. This happens regardless of whether the frame uses Auto Layout or not. The problem occurs when the parent frame has a color applied via predefined color styles / variables. If a color style (variable) is applied to the frame, any filled icon inside it fails to render properly. Removing the color style from the parent frame resolves the issue. Fill as hash value of color - all good Fill as variable style color - wont renderStroke using variable style color - all good 

there is difference in “layer blur “value in dev mode (4px  in design mode and 2px in dev mode)and design mode.

I have a problem with my office’s figma annually-billed plan which said that it’s overdue. It should be paid before February 6, 2026. But if i read the invoice, we should pay monthly rather than annually. How can we solve this? Should we renew the plan by paying for a year or we pay only this month?

I cancelled my professional plan on Feb 2nd, it says i’m on the free plan.  Today i was charged $7.91 CAD for the period between Jan 6 & Feb 6.  Can you please explain what’s going on here?    

I hope I can get help resolving this. I mostly migrated what I needed from an old work account assuming that it would get deleted. It looks like I forgot to migrate one slides deck. I believe it still exists but was never able to set up the permissions correctly. You should be able to access it with the link and password, but every viewer needs to request access.Can I get help accessing the file? I have the link and password. Or at least confirmation that it still exists,

All of a sudden Claude stopped producing, so I switched to Gemini Pro and it behaved in the same way and just started making it’s own changes. I tried to go back to the checkpoints and that's not working either. This is getting a bit scary! 

Hey everyoneWe’re encountering an issue in Figma where components inside a branch are only partially visible. Certain variants or sub-parts appear to be missing, while others render correctly. The same components display normally in the main file. Components appear incomplete in the branch (see attached images). Some states/variants are not visible and appear as empty frames. For some components only part of the content is missing This affects multiple variants within the same component set. The issue does not occur in the main file; only in the branch.   What we’ve checked / tried Verified that all libraries are enabled and up to date. Confirmed no missing fonts or broken image fills. Checked visibility, opacity, and blend modes. Components are still technically “there” (selectable), but visually absent. Is this a known issue with branches + component variants? Is there anything we can do to solve this without having to rebuild the whole branch? Also are there any known

I am trying to change the email that I use to log into my account. When I go to the admin panel and input the new one and the password, I get a message saying that I should get a verification email soon. Unfortunately, I am not getting that email to verify my email after trying several times. Anyone can help with this? The process seems to be working well and it looks like is something in the backend.I have no emails in spam or trash.

Hi! I created a Community profile today. When I try to change my handle to something shorter than 15 characters, I sometimes still get an error saying the handle is too long. Is there a known delay/caching issue, or recommended steps to ensure the new handle saves correctly? Thanks!

I have been trying to verify my account but It wont work. The documents I have provided can prove that I am a student and should work because they have worked for the government documentation 

My student email has changed and I tried to change it in my Figma account but it shows me this error after I click the link in my email to verify my email address.I’m in starter plan with my student email.

Hi I use Figma education, however it rejected my first attempt to verify so therefore I reached out to sheerID. I got manually approved and it never updated on the Figma website… I even got a manual approval code but it won’t let me do anything. I emailed the education team to Figma multiple times and have not gotten a response so I went back to SheerID and the only response I seem to get is “contact Figma” in which I cannot get ahold of… I need help, my class I take in school is purely just Figma based and I truly need access to do anything in the class. Please help!!!

Hi I just experienced my figma running slow especially when moving, copy-pasting, and deleting components. I have clear the cache browser, reset, checking internet connections and reset & restarting the desktop app but despite all the efforts it’s still slow and laggy on both chrome browser and desktop app.I’m running figma in Macbook Pro M4 Pro 13” updated to MacOS Tahoe 26.1.This is not an issue before this, just happened last week after new update.Need some support help regarding this issue. Thanks

Hello,I am currently a college student at Collin College and have been experiencing ongoing issues with a “verification limit exceeded” message for some time now.I contacted SheerID regarding this issue and received response:Since you already have an approval yet cannot access the student plan, please contact Figma directly at education@figma.com, as SheerID only handles verification and does not have access to account-specific information. You can provide them with the verification details below: Verified Email: garnold@mail.npc.edu Request ID: 6966d3f3aaff441822e3ea26 Date Verified: January 14, 2026After that, I contacted Figma directly and unfortunately no response.You are my last hope guys!!I would greatly appreciate any assistance with resetting my verification attempts so that I can verify my Figma account and continue my coursework without interruption.Thank you for your time and help. 

Hi Figma Support,I am an Admin on our FundGuard team.The current Owner of the account has left the company. (I’m writing from his profile now.)I need to transfer the Ownership to my account [redacted PII - DJV 1/20/26]Thanks!

Hello Team,I am Rawen, Atlassian Licensing Manager at BleuLemon, an Atlassian platinum partner.My client CNP has Jira Cloud Standard and a subscription to your add-on Figma for Jira  agilejump.atlassian.net. The client would like to know where the data related to the add-on is hosted in order to comply with GDPR regulationsThank you in advance for any confirmation you can provide on this matter.Regards,

Component set description is not being shown for viewers.-When selecting a component variant it shows the variant description duplicated, but the component set description is missing completely.Attached videos (designer role and viewer role)

Good afternoon!Today, for the first time, I had the following problem: when creating ellipses with a gradient, bald spots began to appear on the frame! Exports happen with them. I tried restarting the application, restarting the computer, logging in from the desktop and the web, logging in from other devices - the problem is the same everywhere. Everything is fine with all old and new projects/frames, everything is fine with other shapes and gradients, only ellipses with gradients break... Fix it, please... I have attached photo examples.

Hello,   How do I upload the site to my domain which i have with another hosting Co?

Hi there,I accidentally applied my Education verification to the wrong team (‘Intro to Figma’). I have now left/deleted that team. Please transfer or activate my Education plan for the correct team: ARTC1359 – Spring 2026. Thank you

Hello, i have access to both my emails. switching from one email to another and figma and both accounts are logged in with username and password. When i click on the link, it continously says the link is either expired or malformed. I have requested this link severally and each time the link says the same thing. please help! 

Hi, I’m working on a plugin that creates and reads dev resources.My problem is that I have two component libraries, and for the library A dev resources work as expected - I add resources to the main component and they appear on instances. But it for whatever reason doesn’t work with library B - dev resources don’t propagate to instances.My question is, could someone please list all the possible reasons why dev resources might not appear on instances?   

Hi guys, I don’t know if someone has the same problem but when I am in the main menu with all the project everything works, but when I click on one of my project I can enter it but the screen freeze and nothing happens…

Hello,My Figma account has reached its limit and I’m receiving a warning notification.I already submitted my school certificate in English for the Education plan, but my account is still not upgraded and the limit is still active.Could you please check my Education verification and help remove the limit?Thank you very much.