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i reedemed it from email but it only showing daily 150/150 left. Monthly 500. But my friend get 3000 credit for the‘Figma Makeathon’ competition. Please help me urgent to get this credit for the competition & further exploration.

Hi Figma team,I recently updated my subscription payment method and saw a $0 authorization, which led me to believe the update was successful. However, there was no clear confirmation in the billing settings showing which payment method was active.My subscription was subsequently charged to the previous payment method instead of the updated one. This creates accounting and tax complications for me, as the subscription should be billed to my business account.I have already contacted support but have not yet received a response. I've been a loyal Figma user for many years, and I hope we can resolve this promptly.My case number is 1768372.

I bought a subscription to the professional plan and cancelled it during the first month. My account is now the free one. But I have just been charged for another month! Why? I would like a refund please. 

I purchased the collab seat for $5.60 on Jan 25 and paid for it directly. I received the invoice on Jan 26.However, on Feb 26, I was unexpectedly charged for a “Recurring Professional Team (monthly) subscription.” I had already canceled all subscription plans in early Feb, so I do not understand why this charge occurred since I am now back on a free account.Please assist me with this issue. $16.80 is a significant amount in my country. Why was I charged again? Am I eligible for a refund?I only agreed to pay the initial $5.60 as advertised. I did not consent to any $16.80 recurring subscription.

Our designer used the glass effect Great - except Figma doesn’t export it. On export in either CSS or flutter, the effects just disappear.  I tried exporting the buttons as images, which is already kind of bad, but it doesn’t work, background blend effects get exported with the image, and I can’t reuse it across different screens. It’s tied to its background.  How are we supposed to use Glass when it can’t be exported? It’s kind of totally pointless, no?  

I have been using the Figma Make AI from 5th September 2025 and used it for few days like till 14th September 2025 or so, But now it shows that the credits will refresh at 1st October 2025. I thought there is only daily limit of how many prompts you can make per day, not how many days you can use in month as well. My project is been on hold since my Credits haven’t been refreshed yet.  

Environment: Windows, Figma Desktop (Pro plan), Claude.ai web with Figma MCP plugin connected. Problem: All Figma MCP tools return "No result received from client-side tool execution." The plugin appears connected but every tool call fails silently. Tools tested (all failed with same error):- get_design_context- get_screenshot- get_code_connect_map- get_metadata Steps to reproduce:1. Connect Figma MCP plugin in Claude.ai2. Share a Figma file link with valid node ID3. Try any MCP tool4. All return "No result received from client-side tool execution" Expected: Tools return design data or screenshots.Actual: Generic error, no debug info. This completely blocks MCP workflow between Figma and Claude.ai.

Hello,I am contacting you regarding my subscription.I canceled my subscription about a week ago, and it was supposed to expire today. However, I noticed that I was still charged for the next billing period.Since the subscription was canceled before the renewal date, I kindly ask you to review this issue and refund the charged amount.If you need any additional information (account email, transaction ID, screenshot, etc.), I will gladly provide it.Thank you for your help.Best regards,

this is some design bullshit. i’ve watched youtube videos at this point trying to downgrade my plan. there is no link. this is robbery at it’s finest. how the hell do you downgrade?!

Dear, I cannot login with my account. I had to create a new one.For this reason, it’s not possible to log in to the old account and open my files.Please transfer or copy all the files from the lost account to the new account. lost account: [redacted by moderator to remove personal information]new account: [redacted by moderator to remove personal information] Thank you in advance! Kind regards,

We are considering Figma for our L&D team. Our software review team has questions. Requesting a 30 minute demo and Q&A. We’ve filled out the form here a number of times: https://www.figma.com/contact/ but have not been contacted. Please advise. Thank you.

I am encountering rate limits extremely quickly when using the Figma Images API.Even when downloading approximately 10 images, I consistently receive HTTP 429 responses with very large Retry-After values (around 400,000 seconds).The images are being exported from the following Figma file:https://www.figma.com/design/MgNkAQkNBETXwipSe024oc/Details:- Endpoint: /v1/images/MgNkAQkNBETXwipSe024oc- Authentication: Personal Access Token- Requests are executed sequentially (no parallel requests)- Request rate is very low (2 request per second)- Requests are executed via C# using the Unity game engineAdditional response details:- Response body: {"status":429,"err":"Rate limit exceeded"}- Retry-After: 397777 seconds- Response header includes: X-Cache: Error from cloudfrontDue to this behavior, it is currently impossible for me to use the API for asset export.Could you please check whether this file, my account, or my IP address is being throttled at the CloudFront level, or if there is an additi

For several months I have been applying for a license (K12), filling out this wonderful form, but no response, what happened, the institution is the same, the place of work is the same. If the educational institution does not meet the parameters, at least some feedback is possible.

When I try to draw or write only straight lines appear. The ruler in the settings can’t be turned off

Once I import a file, for example a picture the color looks different:Normally : OrangeAfter import: Red

I am a solo user on a Professional annual plan. I have a pending $166 invoice that appeared despite having 'Auto-upgrade' disabled. I have already corrected my seat assignments and reached out via the support bot, but I haven't heard back. Can a moderator please escalate my case?

I have a row of pictures moving in infinite marquee effect on my website. Every picture is linked to a page on the same website, and it goes with a text link that leads to the same page, so both picture and text provide the users with an opportunity to click. However, when the marquee cycle is complete, both pic and text links stop working. Refreshing the page works well since it starts the cycle again, but I’d doubt that my users deserve this kind of UX. Is there a way to keep the links functional? Am I missing something?

At the beginning of the year I started experimenting with Figma Make using our React component library along with “Syncfusion”, a third party component library we use.  A new release of Figma Make around the end of January saw “tabs component” of this thrid party library unable to render in Make.  It will show up on page load then disappear once does “Refreshing”.  I know what your thinking “It is the third party library”.  I assure you I have tested this component with the exact same code in every other environment and it works.  I even isolated the tab code in Figma Make and it still doesn’t render.My real question is, did anything change in the way Figma Make renders the React chunks?  It is showing up with content and then ripping it away when loading chunks from React components.

when I publish new oneit saids “We detected a change to your account details. Please contact support@figma.com to proceed”I send to support@figma.comit reply  Hello and thank you for reaching out to Figma’s Product Support team.We've received your request (help.figma.com/hc/requests/1561256).Please make sure the email address here (***@***) is the one you use with your team in Figma. If you're unsure, submitting a request with the Help button in Figma will pick the correct address for you.– Product Support at Figmais it a robot? it does not solve problem

Estou tentando dar um PUSH em meus arquivos do Figma Make para o Github, mas não aparece a opção push to… (conforme as documentações). Já desconectei e conectei novamente a conta e repositório do Github 3 vezes. As únicas opções que aparecem são: manage Github (direciona para a página do Github) ou Create Repository que mesmo criando um do zero, dá erro.

I tried Figma MCP when it was presented - and everything worked perfectly, but previous week it stopped responding for most of my models, but for some it randomly gives something. Actually it doesn’t work for me as it worked previously. Does anyone knows what’s the issue and how to resolve? 

I present a lot of Figma prototypes in full-screen presentation view, but I can’t get rid of the 1px border on the left, right and bottom (see Full-Screen.png). This has nothing to do with scaling or the size of the prototype, but is the border of the actual Figma window. I’m on Windows 11 and the color changes between dark grey and white depending on whether I’m in dark mode or not. The border is not visible in the in-frame prototype view (see In-Frame.png).This is especially annoying if there’s a big contrast between content of the prototype and the frame itself.I had a look at other programs and how they behave: if the program is not in full screen/covering the complete screen, then the border is shown. In full screen it’s not being shown. Seems Figma behaves differently here.

When I open any Figma file in the browser, it takes a long time to load. The same issue occurs in the desktop app. I’ve tested on multiple devices, and the problem is the same for all files. I’m located in Asia (Bangladesh). Could you please advise how I can fix this issue?

Hello, my figma pro student subscription was deactivated because my college changed email. Please make change.  My old email was: (redacted by the moderator due to PII)My new email is: (redacted by the moderator due to PII)

Hi Figma Support,I lost access to my Figma files after my Education plan expired.I was the owner and creator of the files in an Education team. After the education status expired, the team became locked and my account was removed automatically. Now I no longer see the team or files in my file browser.I cannot move or download the files because I no longer have access to the team.There is no other admin or owner available to reverify or re-add my account.The files are very important and were created by me.Could you please escalate this case to the account recovery or data recovery team to help restore temporary access or recover the files?Old account email:[redacted PII - DJV 2/27/26]Thank you.