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Unable to access Figma file – request to restore access and transfer ownership

  • June 2, 2026
  • 3 replies
  • 36 views
Taufeeque Azam

Hello Figma Support Team,

We are currently unable to access one of our design files. The file shows the message: “This design file may have been deleted, moved, or made unavailable. Try reaching out to the file owner.”

We suspect the file may have been deleted, moved, or had its permissions changed, and we would like your help in restoring access.
 

File details:

Admin account:

  • (redacted by the moderator due to PII)

Request:

  1. Please investigate the status of this file and restore access if possible.
  2. If recovery is possible, kindly transfer or assign ownership of the file to: (redacted by the moderator due to PII)

Please let us know if any additional information is required from our side.

Thank you.

June 2, 2026

Thank you for the additional information. I've let the Support agent know about your request, and they will follow up with you directly via email you shared here.
I’ve also removed your email address in your post here to protect your personal information.

Update: I can see that you're already in contact with the agent handling your case, so I'd recommend continuing the conversation there, as they'll be best equipped to assist you further. I've gone ahead and closed the topic here since this has been addressed through your support case. Thank you!

This topic has been closed for replies.

3 replies

Celine_
Figmate
  • Celine_
  • Community Support
  • June 2, 2026

Hey ​@Taufeeque Azam , thanks for reaching out. Celine from the Community Support at Figma here!

I took a look on my end and can confirm that the file appears to have been deleted. Since investigating deleted files and ownership requests may involve account-specific information, I've gone ahead and connected you with our Support team so they can take a closer look and determine whether restoration is possible.

For reference, your case number is #1939389, and I've sent the details to taxxxam@alfxxge.com.

Please keep an eye on your inbox, as someone from the team will be reaching out to you shortly. Thank you for your patience!

Taufeeque Azam

Hi Celine,

Thank you for the update.

Taufeeque Azam's Outlook account has been deleted as he has left the company. Therefore, he no longer has access to the project.

Could you please transfer the project ownership to (redacted by the moderator due to PII) and continue the case communication through this email address instead?

Thank you for your support.

Celine_
Figmate
  • Celine_
  • Community Support
  • June 2, 2026

Thank you for the additional information. I've let the Support agent know about your request, and they will follow up with you directly via email you shared here.
I’ve also removed your email address in your post here to protect your personal information.

Update: I can see that you're already in contact with the agent handling your case, so I'd recommend continuing the conversation there, as they'll be best equipped to assist you further. I've gone ahead and closed the topic here since this has been addressed through your support case. Thank you!

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